All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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All Systems Operational

About This Site

Welcome to the New Relic status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.

Data Ingest : US Operational
APM Agent : US Operational
Browser Agent : US Operational
Event API : US Operational
Incident Intelligence API : US Operational
Infrastructure Agent : US Operational
Log API : US Operational
Metric API : US Operational
Mobile Agent : US Operational
OTLP API : US Operational
Trace API : US Operational
Synthetics : US Operational
Alert Notifications : US Operational
APM : US Operational
Browser : US Operational
Infrastructure : US Operational
Logs : US Operational
Mobile : US Operational
NRQL : US Operational
Serverless : US Operational
Synthetics : US Operational
UI : US Operational
Alerts : US Operational
APM : US Operational
Auto-Telemetry with Pixie : US Operational
AWS Lambda Integration : US Operational
Browser : US Operational
Dashboards : US Operational
Incident Intelligence : US Operational
Infrastructure : US Operational
Infrastructure Integrations : US Operational
Logs : US Operational
Lookout : US Operational
Mobile : US Operational
Open Instrumentation : US Operational
Proactive Detection : US Operational
Serverless : US Operational
Synthetics : US Operational
Data Ingest : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Event API : Europe Operational
Incident Intelligence API : Europe Operational
Infrastructure Agent : Europe Operational
Log API : Europe Operational
Metric API : Europe Operational
Mobile Agent : Europe Operational
OTLP API : Europe Operational
Trace API : Europe Operational
Synthetics : Europe Operational
Alert Notifications : Europe Operational
APM : Europe Operational
Browser : Europe Operational
Infrastructure : Europe Operational
Logs : Europe Operational
Mobile : Europe Operational
NRQL : Europe Operational
Serverless : Europe Operational
Synthetics : Europe Operational
UI : Europe Operational
Alerts : Europe Operational
APM : Europe Operational
Auto-Telemetry with Pixie : Europe Operational
AWS Lambda Integration : Europe Operational
Browser : Europe Operational
Dashboards : Europe Operational
Incident Intelligence : Europe Operational
Infrastructure : Europe Operational
Infrastructure Integrations : Europe Operational
Logs : Europe Operational
Lookout : Europe Operational
Mobile : Europe Operational
Open Instrumentation : Europe Operational
Proactive Detection : Europe Operational
Serverless : Europe Operational
Synthetics : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 15, 2026

No incidents reported today.

Apr 14, 2026

No incidents reported.

Apr 13, 2026
Issue when querying live edge data in the US region
Resolved - Between 10:30 AM and 2:40 PM UTC on April 13th, some customers may have experienced an issue to query live edge data and some customers may have noticed stopped synthetic monitors in the US region. The issue is now resolved and impacted services have returned to normal operations.
Apr 13, 15:17 UTC
Update - We are still investigating an issue where some customers may be unable to query live edge data and some customers may notice stopped synthetic monitors in the US region. We continue to work on the issue and understand root cause. We will continue to provide updates as we have more information to share, or by 3:30 PM UTC.
Apr 13, 14:41 UTC
Update - We are continuing to investigate an issue where some customers may be unable to query live edge data and some customers may notice stopped synthetic monitors in the US region. Technical teams are actively engaged and are exploring mitigation steps to address the issue. Data ingest and alert notifications are not impacted by this interruption.
Apr 13, 13:58 UTC
Update - We are investigating an issue where some customers may be unable to query live edge data in the US region. Data ingest and alert notifications are not impacted by this interruption.
Apr 13, 12:55 UTC
Update - We are investigating an issue where some customers may be unable to query live edge data in the US region. Data ingest and alert notifications are not impacted by this interruption.
Apr 13, 12:49 UTC
Investigating - We are investigating an issue where some customers may be unable to query live edge data in the US region. Data ingest and alert notifications are not impacted by this interruption.
Apr 13, 12:44 UTC
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
Synthetics Manager
Resolved - Between 02:34 UTC and 16:40 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Apr 9, 20:46 UTC
Update - Between 02:34 UTC and 16:45 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Apr 9, 16:48 UTC
Monitoring - Our team has now issued a fix and are monitoring the issue.
Apr 9, 14:05 UTC
Identified - We have identified the issue and working on a solution
Apr 9, 12:28 UTC
Investigating - Some customers in the US region may be experiencing delayed Synthetics Checks execution data in queries with Synthetics Job Manager.
Apr 9, 09:51 UTC
Endpoint Root Certificate Update - April 9th at 00:00 UTC
Completed - The scheduled maintenance has been completed and all relevant New Relic endpoints have been transitioned to the DigiCert Global Root G2 certificate.

For further details, see https://support.newrelic.com/s/hubtopic/aAXPh000000HVSPOA4/action-required-root-certificate-update-on-april-1-2026.
Apr 9, 01:52 UTC
Verifying - The scheduled update to our digital security certificates (SSL) is now complete. We have successfully transitioned all relevant New Relic endpoints to the DigiCert Global Root G2 certificate.

We are currently monitoring platform stability and will provide a final update once the window is officially closed.
Apr 9, 01:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 00:00 UTC
Update - Permanent G2 Certificate Transition Postponed to April 09, 2026

To allow customers additional time to update legacy environments and avoid data drops, New Relic is postponing the permanent transition to the DigiCert Global Root G2 certificate by one week.

The final cutover is now scheduled for 00:00 UTC on April 09, 2026.

Please note: This is the final postponement. Because the industry-wide deadline for G1 distrust is April 15th, we cannot delay this change any further without risking a total service interruption for all New Relic customers. Systems not updated by April 9th will lose the ability to send telemetry data to New Relic.

Any further updates will be posted on status.newrelic.com, as well as our forum: https://support.newrelic.com/s/hubtopic/aAXPh000000HVSPOA4/action-required-root-certificate-update-on-april-1-2026
Apr 1, 17:11 UTC
Scheduled - On April 2nd at 00:00 UTC, New Relic will permanently transition to the DigiCert G2 root certificate for all endpoints.

This aligns with an industry-wide security change. On April 15th, 2026, major browser trust stores and security authorities will officially distrust the legacy DigiCert G1 Root Certificate. To maintain its strong continued security posture, New Relic is updating its infrastructure to utilize modern root certificates prior to this deadline.

Most modern systems and agents are designed to handle this change automatically.
If your systems do not recognize and trust these newer root certificates when the update is applied, the secure handshake will fail and would result in a telemetry data drop, meaning your metrics, events, traces, and logs may stop reporting to the New Relic platform. This risk is primarily associated with legacy Java agents (older than v6.4.2), certain Docker images, and systems using pinned certificates.

Any further updates will be posted on status.newrelic.com, as well as our forum: https://support.newrelic.com/s/hubtopic/aAXPh000000HVSPOA4/action-required-root-certificate-update-on-april-1-2026
Mar 18, 17:54 UTC
Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

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