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All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
Cloud integrations
Status of cloud integrations
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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All Systems Operational

About This Site

Please see this update regarding New Relic’s current operating plan which is our commitment to keeping our products and services running for our customers. The availability of our platform and services is a top priority during the COVID-19 situation.

FULL STACK OBSERVABILITY UI : US Operational
Alerts UI : US Operational
APM UI : US Operational
Browser UI : US Operational
Dashboards UI : US Operational
Infrastructure UI : US Operational
Insights UI : US Operational
Logs UI : US Operational
Mobile UI : US Operational
Serverless UI : US Operational
AWS Lambda Integration : US Operational
Synthetics UI : US Operational
APM Agent : US Operational
Browser Agent : US Operational
Infrastructure Agent and Integrations : US Operational
Mobile Agent : US Operational
Lookout UI : US Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : US Operational
APM Alert Notifications : US Operational
Browser Alert Notifications : US Operational
Infrastructure Alert Notifications : US Operational
Insights Alert Notifications : US Operational
Logs Alert Notifications : US Operational
Mobile Alert Notifications : US Operational
Serverless Alert Notifications : US Operational
Synthetics Alert Notifications : US Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : US Operational
NRQL Alerts : US Operational
TELEMETRY DATA PLATFORM DATA INGEST : US Operational
Event API : US Operational
Log API : US Operational
Metric API : US Operational
Trace API : US Operational
APPLIED INTELLIGENCE : US Operational
Incident Intelligence : US Operational
Proactive Detection : US Operational
SUPPORT : US Operational
Documentation : US Operational
Support Portal : US Operational
Explorers Hub : US Operational
FULL STACK OBSERVABILITY UI : Europe Operational
Alerts UI : Europe Operational
APM UI : Europe Operational
Browser UI : Europe Operational
Dashboards UI : Europe Operational
Infrastructure UI : Europe Operational
Insights UI : Europe Operational
Logs UI : Europe Operational
Mobile UI : Europe Operational
Serverless UI : Europe Operational
AWS Lambda Integration : Europe Operational
Synthetics UI : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Infrastructure Agent and Integrations : Europe Operational
Mobile Agent : Europe Operational
Lookout UI : Europe Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : Europe Operational
APM Alert Notifications : Europe Operational
Browser Alert Notifications : Europe Operational
Infrastructure Alert Notifications : Europe Operational
Insights Alert Notifications : Europe Operational
Logs Alert Notifications : Europe Operational
Mobile Alert Notifications : Europe Operational
Serverless Alert Notifications : Europe Operational
Synthetics Alert Notifications : Europe Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : Europe Operational
NRQL Alerts : Europe Operational
TELEMETRY DATA PLATFORM DATA INGEST : Europe Operational
Event API : Europe Operational
Log API : Europe Operational
Metrics API : Europe Operational
Trace API : Europe Operational
APPLIED INTELLIGENCE : Europe Operational
Incident Intelligence : Europe Operational
Proactive Detection : Europe Operational
SUPPORT : Europe Operational
Documentation : Europe Operational
Support Portal : Europe Operational
Explorers Hub : Europe Operational
AWS : US Operational
AZURE : US Operational
GCP : US Operational
LAMBDA : US Operational
KUBERNETES : US Operational
AWS : Europe Operational
AZURE : Europe Operational
GCP : Europe Operational
LAMBDA : Europe Operational
KUBERNETES : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 1, 2021

No incidents reported today.

Feb 28, 2021
Completed - The scheduled maintenance has been completed.
Feb 28, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 22:04 PST
Scheduled - We intend to perform upcoming maintenance on Sunday, February 28th from 6:00 AM UTC to 10:00 AM UTC (or Saturday, February 27th from 22:00 PST to Sunday, February 28th, 02:00 PST). You can expect a short service interruption at some point during this timeframe. Please note, alert notifications may not be generated during this maintenance period, and Host not reporting notifications may be delayed, missed or incorrect. All further updates will be posted here on our status page.
Feb 9, 09:01 PST
Feb 27, 2021
Resolved - Between February 28th 00:35 UTC and 01:38 UTC, some customers experienced delays in Synthetics and delays and irregularities in Alerts notifications.

We’ve resolved the issue with UI and alerts in the US region. Services have returned to their normal operation.
Feb 27, 19:36 PST
Update - We are continuing to investigate this issue.
Feb 27, 18:24 PST
Update - Some customers are experiencing an issue with alerts in the US region. We will update this page as we resolve the issue.
Feb 27, 17:33 PST
Investigating - Some customers are experiencing an issue with UI and alerts for Synthetics in the US region. We will update this page as we resolve the issue.
Feb 27, 17:07 PST
Feb 26, 2021
Resolved - Between 17:15 UTC and 18:47 UTC, some customers experienced irregularities in query results and dashboards.

We’ve resolved the issue with UI for APM in the US region. Services have returned to their normal operation.
Feb 26, 11:21 PST
Investigating - Some customers are experiencing an issue with UI for APM in the US region. We will update this page as we resolve the issue.
Feb 26, 09:45 PST
Resolved - Between 17:15 and 18:10 UTC, some customers experienced UI and alert notifications delays for Infrastructure.

We’ve resolved the issue with UI and alerts for Infrastructure in the US region. Services have returned to their normal operation.
Feb 26, 10:17 PST
Update - We are continuing to investigate this issue.
Feb 26, 09:24 PST
Investigating - Some customers are experiencing an issue with UI and alerts for Infrastructure in the US region. We will update this page as we resolve the issue.
Feb 26, 09:24 PST
Feb 25, 2021
Resolved - Between 08:17 UTC and 20:15 UTC, some customers experienced UI irregularities in certain pages within New Relic One.

We’ve resolved the issue with UI for New Relic One in the US and EU regions. Services have returned to their normal operation.
Feb 25, 12:56 PST
Investigating - Some customers are experiencing an issue with UI for New Relic One in the US and EU regions. We will update this page as we resolve the issue.
Feb 25, 11:54 PST
Feb 24, 2021

No incidents reported.

Feb 23, 2021
Resolved - Between 18:52 and 19:32 UTC, some customers experienced UI and alert notification delays for Synthetics.

We’ve resolved the issue with UI and alerts for Synthetics in the US region. Services have returned to their normal operation.
Feb 23, 11:45 PST
Investigating - Some customers are experiencing an issue with UI and alerts for Synthetics in the US region. We will update this page as we resolve the issue
Feb 23, 11:18 PST
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021
Resolved - Between 03:15 and 03:39 UTC, some customers encountered issues with UI irregularities and alert notifications. Notifications were impacted for some customers between 03:15 and 03:39 UTC.

We’ve resolved the issue with alerts delays and UI irregularities in the US region. Services have returned to their normal operation.
Feb 18, 20:13 PST
Monitoring - The issue with alerts delays and UI irregularities has been addressed. We are continuing to monitor the issue.
Feb 18, 19:43 PST
Investigating - Some customers are experiencing an issue with UI and alerts in the US region. We will update this page as we resolve the issue.
Feb 18, 19:36 PST
Resolved - Between 6:30 and 09:00 UTC, some customers experienced Infrastructure Alerts/UI delays for US Region. Notifications were impacted for some customers between 6:30 and 09:00 UTC.

We’ve resolved the issue with UI and alerts for Infrastructure in the US region. Services have returned to their normal operation.
Feb 18, 01:13 PST
Monitoring - We’ve resolved the issue with UI and alerts for Infrastructure in the US region. Services have returned to their normal operation.
Feb 18, 01:06 PST
Identified - We have identified the issue with UI an alerts for Infrastructure in the US region. Notifications are impacted for some customers. We’re working to resolve it.
Feb 18, 00:48 PST
Investigating - Some customers are experiencing an issue with UI and alerts for Infrastructure in the US region. We will update this page as we resolve the issue.
Feb 18, 00:37 PST
Feb 17, 2021
Resolved - Between 01:15 and 05:00 UTC, some customers experienced delayed population of Cloud Integration data and false related alert notifications. Notifications were impacted for some customers between 03:29 and 05:00 UTC.

We’ve resolved the issue with UI and alerts for Cloud Integration data in the US region. Services have returned to their normal operation.
Feb 17, 21:19 PST
Identified - We have identified the issue with UI and alerts for Cloud Infrastructure Data in the US region. Notifications are impacted for some customers. We’re working to resolve it.
Feb 17, 20:48 PST
Investigating - Some customers are experiencing an issue with UI and alerts for Cloud Infrastructure Data in the US region. We will update this page as we resolve the issue.
Feb 17, 19:48 PST
Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.