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All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
Cloud integrations
Status of cloud integrations
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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All Systems Operational

About This Site

Please see this update regarding New Relic’s current operating plan which is our commitment to keeping our products and services running for our customers. The availability of our platform and services is a top priority during the COVID-19 situation.

APM : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
BROWSER : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
INFRASTRUCTURE : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
INSIGHTS : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
LOGS : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
MOBILE : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
NEW RELIC ONE : US Operational
Dashboards : US Operational
Charts : US Operational
SYNTHETICS : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
SERVERLESS : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
AWS Lambda integration : US Operational
SUPPORT : US Operational
Documentation : US Operational
Support Portal : US Operational
Explorers Hub : US Operational
APM : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
BROWSER : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
INFRASTRUCTURE : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
INSIGHTS : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
LOGS : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
MOBILE : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
NEW RELIC ONE : Europe Operational
Dashboards : Europe Operational
Charts : Europe Operational
SYNTHETICS : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
SERVERLESS : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
AWS Lambda integration : Europe Operational
SUPPORT : Europe Operational
Documentation : Europe Operational
Support Portal : Europe Operational
Explorers Hub : Europe Operational
AWS : US Operational
AZURE : US Operational
GCP : US Operational
LAMBDA : US Operational
KUBERNETES : US Operational
AWS : Europe Operational
AZURE : Europe Operational
GCP : Europe Operational
LAMBDA : Europe Operational
KUBERNETES : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2020

No incidents reported today.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020
Resolved - Between 03:27 and 04:05 UTC, some customers experienced errors with the New Relic One UI.

We’ve resolved the issue with New Relic One UI in the EU region. Services have returned to their normal operation.
Mar 23, 21:13 PDT
Investigating - Some customers are experiencing an issue with the New Relic One UI in the EU region. We will update this page as we resolve the issue.
Mar 23, 21:03 PDT
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020
Resolved - Between 21:14 and 21:33 UTC, some customers experienced 500 errors or blank pages when executing NRQL queries.

We’ve resolved the issue with UI and alerts for NRQL/Insights in the US region. Services have returned to their normal operation.
Mar 20, 14:40 PDT
Investigating - Some customers are experiencing an issue with UI and alerts for NRQL/Insights in the US region. We will update this page as we resolve the issue.
Mar 20, 14:30 PDT
Mar 19, 2020

No incidents reported.

Mar 18, 2020
Resolved - Between 19:30 and 21:25 UTC, some customers experienced chart irregularities and delays in alert notifications for Mobile.

We’ve resolved the issue with UI and alerts for Mobile in the US region. Services have returned to their normal operation.
Mar 18, 14:28 PDT
Investigating - Some customers are experiencing an issue with UI and alerts for Mobile in the US region. We will update this page as we resolve the issue.
Mar 18, 13:53 PDT
Mar 17, 2020

No incidents reported.

Mar 16, 2020

No incidents reported.

Mar 15, 2020
Resolved - We’ve resolved the issue with UI timeouts for NRQL queries in the US region. Services have returned to their normal operation.
Mar 15, 20:37 PDT
Update - We’ve resolved the issue with UI timeouts for NRQL queries in the US region. Services have returned to their normal operation.
Mar 15, 20:34 PDT
Investigating - Some customers are experiencing an issue with UI timeouts for NRQL queries in the US region. We will update this page as we resolve the issue.
Mar 15, 20:05 PDT
Mar 14, 2020

No incidents reported.