All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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All Systems Operational

About This Site

Welcome to the New Relic status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.

Data Ingest : US Operational
APM Agent : US Operational
Browser Agent : US Operational
Event API : US Operational
Incident Intelligence API : US Operational
Infrastructure Agent : US Operational
Log API : US Operational
Metric API : US Operational
Mobile Agent : US Operational
OTLP API : US Operational
Trace API : US Operational
Alert Notifications : US Operational
APM : US Operational
Browser : US Operational
Infrastructure : US Operational
Logs : US Operational
Mobile : US Operational
NRQL : US Operational
Serverless : US Operational
Synthetics : US Operational
UI : US Operational
Alerts : US Operational
APM : US Operational
Auto-Telemetry with Pixie : US Operational
AWS Lambda Integration : US Operational
Browser : US Operational
Dashboards : US Operational
Incident Intelligence : US Operational
Infrastructure : US Operational
Infrastructure Integrations : US Operational
Logs : US Operational
Lookout : US Operational
Mobile : US Operational
Open Instrumentation : US Operational
Proactive Detection : US Operational
Serverless : US Operational
Synthetics : US Operational
Data Ingest : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Event API : Europe Operational
Incident Intelligence API : Europe Operational
Infrastructure Agent : Europe Operational
Log API : Europe Operational
Metric API : Europe Operational
Mobile Agent : Europe Operational
OTLP API : Europe Operational
Trace API : Europe Operational
Alert Notifications : Europe Operational
APM : Europe Operational
Browser : Europe Operational
Infrastructure : Europe Operational
Logs : Europe Operational
Mobile : Europe Operational
NRQL : Europe Operational
Serverless : Europe Operational
Synthetics : Europe Operational
UI : Europe Operational
Alerts : Europe Operational
APM : Europe Operational
Auto-Telemetry with Pixie : EU Operational
AWS Lambda Integration : Europe Operational
Browser : Europe Operational
Dashboards : Europe Operational
Incident Intelligence : Europe Operational
Infrastructure : Europe Operational
Infrastructure Integrations : Europe Operational
Logs : Europe Operational
Lookout : Europe Operational
Mobile : Europe Operational
Open Instrumentation : Europe Operational
Proactive Detection : Europe Operational
Serverless : Europe Operational
Synthetics : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 2, 2022

No incidents reported today.

Oct 1, 2022

No incidents reported.

Sep 30, 2022
Resolved - This incident has been resolved.
Sep 30, 18:16 PDT
Investigating - We are currently investigating issue with Alerts/UI
Sep 30, 17:52 PDT
Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022
Resolved - Between 2:28 and 4:01 UTC, some customers experienced dashboard UI irregularities.

We’ve resolved the issue with Dashboard UI in the EU region. Services have returned to their normal operation.

Sep 26, 21:05 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 20:58 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 26, 20:40 PDT
Investigating - Some customers are experiencing an issue with the Dashboard UI in the EU region. We will update this page as we resolve the issue.
Sep 26, 20:27 PDT
Sep 25, 2022

No incidents reported.

Sep 24, 2022
Resolved - Between 17:00 Sept 24, 2022 UTC and 17:53 Sept 24, 2022 UTC, some customers experienced delays in Infrastructure data or UI and possibly a small fraction of other services. Notifications were impacted for some customers between 17:00 Sept 24, 2022 and 17:53 Sept 24, 2022 UTC.

We’ve resolved the issue with UI and alerts for Infrastructure in the US region. Services have returned to their normal operation.

Sep 24, 11:01 PDT
Identified - We have identified the issue with UI and alerts for Infrastructure in the US region. Notifications are impacted for some customers. We’re working to resolve it.
Sep 24, 10:30 PDT
Sep 23, 2022

No incidents reported.

Sep 22, 2022
Resolved - Between 18:30 UTC and 19:38 UTC on September 22, some customers in the EU region may have experienced data processing delays as well as delayed and/or missing alert notifications.

We investigated and resolved this service interruption and impacted services have returned to normal operation.

Sep 22, 13:01 PDT
Investigating - Some customers in the EU region may be experiencing data processing delays. Alert notifications may be delayed and/or missing for impacted customers. We are currently investigating and will provide updates as they become available.
Sep 22, 12:23 PDT
Resolved - Between 15:13 UTC and 17:14 UTC on September 22, some customers in the EU region may have experienced error response codes while sending data and delayed and/or missing alert notifications.

We investigated and resolved this service interruption and impacted services have returned to normal operation.

Sep 22, 10:24 PDT
Monitoring - We are seeing continued recovery of impacted services and alert notifications should be processing as expected. We will be monitoring traffic to ensure stability.
Sep 22, 10:15 PDT
Update - We are seeing recovery of data collection for some customer accounts in the EU region. Alert notifications may still be missing for some customers.
Sep 22, 09:47 PDT
Update - We are seeing errors in backend services and are working to migrate impacted traffic to mitigate errors.
Sep 22, 09:17 PDT
Update - We are continuing to investigate this issue.
Sep 22, 08:38 PDT
Update - We are continuing to investigate this issue.
Sep 22, 08:37 PDT
Investigating - Some customers in the EU region may be experiencing error response codes during data sending. Alert notifications may be delayed and/or missing for some customers in the EU region.
We are investigating this service interruption and will provide an update shortly.

Sep 22, 08:34 PDT
Sep 21, 2022
Resolved - Between 2022-09-21 16:12 UTC and 2022-09-21 19:29 UTC, some customers in the EU region may have experienced error response codes during data sending. Notifications were impacted for some customers between 2022-09-21 19:03 UTC and 2022-09-21 19:27 UTC

We’ve resolved the issue with Data Ingest and Alert Notifications in the EU region. Services have returned to their normal operation.

Sep 21, 12:37 PDT
Investigating - Some customers in the EU region may be experiencing error response codes during data sending. Alert notifications may be delayed and/or missing for some customers in the EU region.

We are investigating this service interruption and will provide an update shortly.

Sep 21, 12:17 PDT
Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022
Resolved - Between 18:45 and 23.35 UTC, some customers experienced Mobile UI lag. Notifications were impacted for some customers between 18:45 and 23.35 UTC.

We’ve resolved the issue with UI and alerts for the Mobile product in the US and EU regions. Services have returned to their normal operation.

Sep 18, 16:48 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 16:43 PDT
Update - We are continuing to work on a fix for this issue.
Sep 18, 16:09 PDT
Update - We are continuing to work on a fix for this issue.
Sep 18, 15:08 PDT
Update - We are continuing to work on a fix for this issue.
Sep 18, 14:26 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 18, 13:56 PDT
Update - We are continuing to investigate this issue.
Sep 18, 13:52 PDT
Investigating - We are currently investigating this issue.
Sep 18, 13:16 PDT