All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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All Systems Operational

About This Site

Welcome to the New Relic status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.

UI : US Operational
Alerts : US Operational
APM : US Operational
Auto-Telemetry with Pixie : US Operational
AWS Lambda Integration : US Operational
Browser : US Operational
Dashboards : US Operational
Incident Intelligence : US Operational
Infrastructure : US Operational
Infrastructure Integrations : US Operational
Logs : US Operational
Lookout : US Operational
Mobile : US Operational
Open Instrumentation : US Operational
Proactive Detection : US Operational
Serverless : US Operational
Synthetics : US Operational
Alert Notifications : US Operational
APM : US Operational
Browser : US Operational
Infrastructure : US Operational
Logs : US Operational
Mobile : US Operational
NRQL : US Operational
Serverless : US Operational
Synthetics : US Operational
Data Ingest : US Operational
APM Agent : US Operational
Browser Agent : US Operational
Event API : US Operational
Incident Intelligence API : US Operational
Infrastructure Agent : US Operational
Log API : US Operational
Metric API : US Operational
Mobile Agent : US Operational
OTLP API : US Operational
Trace API : US Operational
UI : Europe Operational
Alerts : Europe Operational
APM : Europe Operational
Auto-Telemetry with Pixie : EU Operational
AWS Lambda Integration : Europe Operational
Browser : Europe Operational
Dashboards : Europe Operational
Incident Intelligence : Europe Operational
Infrastructure : Europe Operational
Infrastructure Integrations : Europe Operational
Logs : Europe Operational
Lookout : Europe Operational
Mobile : Europe Operational
Open Instrumentation : Europe Operational
Proactive Detection : Europe Operational
Serverless : Europe Operational
Synthetics : Europe Operational
Alert Notifications : Europe Operational
APM : Europe Operational
Browser : Europe Operational
Infrastructure : Europe Operational
Logs : Europe Operational
Mobile : Europe Operational
NRQL : Europe Operational
Serverless : Europe Operational
Synthetics : Europe Operational
Data Ingest : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Event API : Europe Operational
Incident Intelligence API : Europe Operational
Infrastructure Agent : Europe Operational
Log API : Europe Operational
Metric API : Europe Operational
Mobile Agent : Europe Operational
OTLP API : Europe Operational
Trace API : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2022

No incidents reported today.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022
Mobile Data Delays for US Region
Resolved - Between 17:17 and 22:07 UTC on May 17, customers in the US region may have experienced intermittent delays for data from mobile entities. Notifications related to mobile entity data were also intermittently impacted.

We have resolved this issue and services have returned to normal operation.
May 17, 15:09 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure mobile entity data remains within real time.
May 17, 14:04 PDT
Identified - We are continuing to work on a fix for this issue.
May 17, 13:02 PDT
Investigating - We are currently investigating an issue with data from mobile entities for the US region. Customers may experience delays in viewing data from mobile entities and notifications related to this type of data may be impacted for some customers.

We're working to resolve the issue.
May 17, 11:58 PDT
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
Scheduled Maintenance for the EU Region - May 14 from 20:00 to 00:00 (UTC)
Completed - The scheduled maintenance has been completed.
May 14, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 13:01 PDT
Scheduled - We intend to perform maintenance on Saturday, May 14 from 20:00 UTC to 00:00 UTC (or Saturday, May 14 from 13:00 PDT to 17:00 PDT). Customers in the EU Region can expect a short service interruption at some point during this timeframe. Please note, alert notifications may not be generated during this maintenance period and customers may see delays in chart updates for some data types. All further updates will be posted here on our status page.
May 9, 09:18 PDT
May 13, 2022
API Key Irregularities for US Region
Resolved - Between 22:27 and 22:44 UTC on May 13, customers in the US region with new account agents may have been unable to connect. Customers (new and existing accounts) in the US region may have also experienced issues when attempting to change API keys.

The issue has been resolved and services have returned to their normal operation.
May 13, 15:30 PDT
May 12, 2022
Data Ingest Irregularities for US/EU Regions
Resolved - Between 17:01 and 17:11 UTC, some customers in the US and EU regions may have encountered an issue with data ingest. Due to this, customers may have received false alert notifications and some data will not be recovered, depending on client-side retry settings.

The issue with data ingest has been resolved and services have returned to their normal operation.
May 12, 10:00 PDT
May 11, 2022
Delays in Alerts plus Synthetics job delays
Resolved - This incident has been resolved
May 11, 07:30 PDT
Monitoring - A fix has been implemented and we are currently monitoring
May 11, 06:59 PDT
Update - We are continuing to work on a fix for this issue.
May 11, 05:58 PDT
Update - We continue to work on implementing a fix for Alerts notification delays
May 11, 05:57 PDT
Update - We are continuing to work on a fix for this issue.
May 11, 05:24 PDT
Identified - An issue has been identified which is impacting Alerts. Synthetics jobs also may be delayed.We are working on implementing a fix
May 11, 05:22 PDT
Investigating - We are currently investigating an issue where you may see delayed Alerts. Some Synthetics jobs may also be delayed
May 11, 04:24 PDT
May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

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