All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
Cloud integrations
Status of cloud integrations
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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All Systems Operational

About This Site

Welcome to the New Relic status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.

FULL STACK OBSERVABILITY UI : US Operational
Alerts UI : US Operational
APM UI : US Operational
Browser UI : US Operational
Dashboards UI : US Operational
Infrastructure UI : US Operational
Logs UI : US Operational
Mobile UI : US Operational
Serverless UI : US Operational
AWS Lambda Integration : US Operational
Synthetics UI : US Operational
APM Agent : US Operational
Browser Agent : US Operational
Infrastructure Agent and Integrations : US Operational
Mobile Agent : US Operational
Lookout UI : US Operational
Auto-Telemetry with Pixie UI : US Operational
Open Instrumentation UI : US Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : US Operational
APM Alert Notifications : US Operational
Browser Alert Notifications : US Operational
Infrastructure Alert Notifications : US Operational
Insights Alert Notifications : US Operational
Logs Alert Notifications : US Operational
Mobile Alert Notifications : US Operational
Serverless Alert Notifications : US Operational
Synthetics Alert Notifications : US Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : US Operational
NRQL Alerts : US Operational
TELEMETRY DATA PLATFORM DATA INGEST : US Operational
Event API : US Operational
Log API : US Operational
Metric API : US Operational
Trace API : US Operational
OTLP API : US Operational
APPLIED INTELLIGENCE : US Operational
Incident Intelligence : US Operational
Proactive Detection : US Operational
SUPPORT : US Operational
Documentation : US Operational
Support Portal : US Operational
Explorers Hub : US Operational
FULL STACK OBSERVABILITY UI : Europe Operational
Alerts UI : Europe Operational
APM UI : Europe Operational
Browser UI : Europe Operational
Dashboards UI : Europe Operational
Infrastructure UI : Europe Operational
Logs UI : Europe Operational
Mobile UI : Europe Operational
Serverless UI : Europe Operational
AWS Lambda Integration : Europe Operational
Synthetics UI : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Infrastructure Agent and Integrations : Europe Operational
Mobile Agent : Europe Operational
Lookout UI : Europe Operational
Auto-Telemetry with Pixie UI : EU Operational
Open Instrumentation UI : Europe Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : Europe Operational
APM Alert Notifications : Europe Operational
Browser Alert Notifications : Europe Operational
Infrastructure Alert Notifications : Europe Operational
Insights Alert Notifications : Europe Operational
Logs Alert Notifications : Europe Operational
Mobile Alert Notifications : Europe Operational
Serverless Alert Notifications : Europe Operational
Synthetics Alert Notifications : Europe Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : Europe Operational
NRQL Alerts : Europe Operational
TELEMETRY DATA PLATFORM DATA INGEST : Europe Operational
Event API : Europe Operational
Log API : Europe Operational
Metrics API : Europe Operational
Trace API : Europe Operational
OTLP API : Europe Operational
APPLIED INTELLIGENCE : Europe Operational
Incident Intelligence : Europe Operational
Proactive Detection : Europe Operational
SUPPORT : Europe Operational
Documentation : Europe Operational
Support Portal : Europe Operational
Explorers Hub : Europe Operational
AWS : US Operational
AZURE : US Operational
GCP : US Operational
LAMBDA : US Operational
KUBERNETES : US Operational
AWS : Europe Operational
AZURE : Europe Operational
GCP : Europe Operational
LAMBDA : Europe Operational
KUBERNETES : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2021

No incidents reported today.

Oct 19, 2021

No incidents reported.

Oct 18, 2021
Resolved - Between 00:00 and 06:54 UTC, some customers experienced UI inconsistencies, missed alert notifications, and gaps in charts and graphs. Data will not be recovered. Notifications were impacted for some customers between 00:34 and 06:54 UTC.

We’ve resolved the issue with UI and alerts for multiple products in the US region. Services have returned to their normal operation.
Oct 18, 23:56 PDT
Monitoring - We are starting to see recovery in most affected systems but are continuing to monitor the situation. Notifications are still impacted for Mobile.
Oct 18, 23:26 PDT
Update - We are continuing to work on resolving the UI issue for multiple products and alerts issues for all products in the US region. Notifications are enabled for most products now, but are still impacted for Mobile and Browser.
Oct 18, 22:59 PDT
Update - We are continuing to work on resolving the UI issue for multiple products and alerts issues for all products in the US region. Notifications are impacted for some customers.
Oct 18, 22:39 PDT
Update - We are continuing to work on resolving the UI issue for multiple products and alerts issues for all products in the US region. Notifications are impacted for some customers.
Oct 18, 21:37 PDT
Update - We are continuing to work on resolving the UI issue for multiple products and alerts issues for all products in the US region. Notifications are impacted for some customers.
Oct 18, 20:36 PDT
Update - We are continuing to work on resolving the UI issue for multiple products and alerts issues for all products in the US region. Notifications are impacted for some customers.
Oct 18, 19:45 PDT
Update - We are continuing to work on resolving the UI issue for Mobile and Browser and alerts issues for all products in the US region. Notifications are impacted for some customers.
Oct 18, 19:01 PDT
Identified - We have identified the issue with UI for Mobile and Browser and alerts for all products in the US region. Notifications are impacted for some customers. We’re working to resolve it.
Oct 18, 18:15 PDT
Investigating - Some customers are experiencing an issue with UI and alerts for multiple products in the US region. We will update this page as we resolve the issue.
Oct 18, 17:37 PDT
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Resolved - We’ve resolved the issue with the Logging UI in the US region. Services have returned to their normal operation.
Oct 14, 20:42 PDT
Update - US region recovery is continuing and and is on track to be completed soon.
Oct 14, 20:13 PDT
Update - Continuing monitoring.
Oct 14, 18:42 PDT
Update - We are continuing our recovery of the issue affecting UI Irregularities for the US Region.
Oct 14, 17:40 PDT
Monitoring - We have identified the issue and are working to resolve it.
Oct 14, 15:59 PDT
Update - We are continuing to investigate this issue.
Oct 14, 14:33 PDT
Investigating - We are currently investigating this issue.
Oct 14, 12:30 PDT
Oct 13, 2021

No incidents reported.

Oct 12, 2021
Resolved - Between 16:03 UTC and 16:22 UTC, some customers experienced irregularities in query results and dashboards. Notifications were impacted for some customers between 16:18 UTC - 16:24 UTC.

We’ve resolved the issue with UI and alerts for in the US region. Services have returned to their normal operation.
Oct 12, 10:21 PDT
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021
Resolved - Between 15:16 and 16:49 UTC, US customers experienced alert notification delays. We’ve resolved the issue and services have returned to their normal operation.
Oct 8, 10:00 PDT
Identified - We have identified the issue causing alert notification delays in the US region. We’re working to resolve it.
Oct 8, 08:52 PDT
Investigating - Customers are experiencing alert notification delays in the US region. We will update this page as we resolve the issue.
Oct 8, 08:26 PDT
Oct 7, 2021
Resolved - Between 13:00 and 15:04 UTC, some customers experienced lag with Infra metrics and alerts were impacted.

We’ve resolved the issue with the Infra UI/Alerts in the US region. Services have returned to their normal operation.
Oct 7, 08:08 PDT
Investigating - Some customers may experience lag with Infra metrics in the US region. Alerts are also impacted. We will update this page as we resolve the issue.
Oct 7, 07:50 PDT
Oct 6, 2021

No incidents reported.