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All systems are working normally
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New Relic platform
Status of New Relic products and features
Cloud integrations
Status of cloud integrations
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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All Systems Operational

About This Site

Please see this update regarding New Relic’s current operating plan which is our commitment to keeping our products and services running for our customers. The availability of our platform and services is a top priority during the COVID-19 situation.

FULL STACK OBSERVABILITY UI : US Operational
Alerts UI : US Operational
APM UI : US Operational
Browser UI : US Operational
Dashboards UI : US Operational
Infrastructure UI : US Operational
Insights UI : US Operational
Logs UI : US Operational
Mobile UI : US Operational
Serverless UI : US Operational
AWS Lambda Integration : US Operational
Synthetics UI : US Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : US Operational
APM Alert Notifications : US Operational
Browser Alert Notifications : US Operational
Infrastructure Alert Notifications : US Operational
Insights Alert Notifications : US Operational
Logs Alert Notifications : US Operational
Mobile Alert Notifications : US Operational
Serverless Alert Notifications : US Operational
Synthetics Alert Notifications : US Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : US Operational
NRQL Alerts : US Operational
TELEMETRY DATA PLATFORM DATA INGEST : US Operational
APM Agent : US Operational
Browser Agent : US Operational
Infrastructure Agent and Integrations : US Operational
Mobile Agent : US Operational
Event API : US Operational
Log API : US Operational
Metric API : US Operational
Trace API : US Operational
APPLIED INTELLIGENCE : US Operational
Incident Intelligence : US Operational
Proactive Detection : US Operational
SUPPORT : US Operational
Documentation : US Operational
Support Portal : US Operational
Explorers Hub : US Operational
FULL STACK OBSERVABILITY UI : Europe Operational
Alerts UI : Europe Operational
APM UI : Europe Operational
Browser UI : Europe Operational
Dashboards UI : Europe Operational
Infrastructure UI : Europe Operational
Insights UI : Europe Operational
Logs UI : Europe Operational
Mobile UI : Europe Operational
Serverless UI : Europe Operational
AWS Lambda Integration : Europe Operational
Synthetics UI : Europe Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : Europe Operational
APM Alert Notifications : Europe Operational
Browser Alert Notifications : Europe Operational
Infrastructure Alert Notifications : Europe Operational
Insights Alert Notifications : Europe Operational
Logs Alert Notifications : Europe Operational
Mobile Alert Notifications : Europe Operational
Serverless Alert Notifications : Europe Operational
Synthetics Alert Notifications : Europe Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : Europe Operational
NRQL Alerts : Europe Operational
TELEMETRY DATA PLATFORM DATA INGEST : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Infrastructure Agent and Integrations : Europe Operational
Mobile Agent : Europe Operational
Event API : Europe Operational
Log API : Europe Operational
Metrics API : Europe Operational
Trace API : Europe Operational
APPLIED INTELLIGENCE : Europe Operational
Incident Intelligence : Europe Operational
Proactive Detection : Europe Operational
SUPPORT : Europe Operational
Documentation : Europe Operational
Support Portal : Europe Operational
Explorers Hub : Europe Operational
AWS : US Operational
AZURE : US Operational
GCP : US Operational
LAMBDA : US Operational
KUBERNETES : US Operational
AWS : Europe Operational
AZURE : Europe Operational
GCP : Europe Operational
LAMBDA : Europe Operational
KUBERNETES : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 6, 2020
Mobile Alerts/UI Delays for US Region
Resolved - Between 23:46 8/6/2020 and 00:22 8/7/2020 UTC, some customers experienced delayed Mobile metric population and delayed or missed related alert notifications.

We’ve resolved the issue with UI and alerts for Mobile in the US region. Services have returned to their normal operation.
Aug 6, 17:26 PDT
Investigating - Some customers are experiencing an issue with UI and alerts for Mobile in the US region. We will update this page as we resolve the issue.
Aug 6, 17:18 PDT
Infrastructure Alerts Irregularities for US Region
Resolved - Between 8/4/20 13:22 and 8/6/20 15:38 UTC, some customers experienced issues with alerts for Infrastructure in the US region.

We’ve resolved the issue with alerts for Infrastructure in the US region. Services have returned to their normal operation.
Aug 6, 09:47 PDT
Investigating - Some customers are experiencing an issue with alerts for Infrastructure in the US region. We will update this page as we resolve the issue.
Aug 6, 08:53 PDT
Aug 5, 2020
New Account Sign Up/Login Issues
Resolved - Between beginning 15:52 and 16:25 UTC, some customers experienced issues with new account sign ups and SAML logins.

We’ve resolved the issue with new account sign ups and SAML login. Services have returned to their normal operation.
Aug 5, 08:26 PDT
Investigating - Some customers are experiencing an issue with new accounts sign ups and SAML login. We will update this page as we resolve the issue.
Aug 5, 08:11 PDT
Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020
NR unavailable
Resolved - Between 7:17am and 8:14am UTC, some customers experienced access issues to all Products.

We’ve resolved the issue with the UI for all Products in the US and EU regions. Services have returned to their normal operation.
Jul 29, 01:48 PDT
Monitoring - We’ve resolved the issue with UI and Alerts all Products in the US and EU regions. Services have returned to their normal operation.
Jul 29, 01:29 PDT
Identified - We have identified the issue with UI and Alerts for All Product(s) in US and EU regions. Notifications are impacted for some customers. We’re working to resolve it.
Jul 29, 00:43 PDT
Jul 28, 2020

No incidents reported.

Jul 27, 2020
Logging UI Irregularities for US Region
Resolved - Between beginning 16:00 to 21:45 UTC, some customers experienced issues with searching and filtering in Logging.

We’ve resolved the issue with UI for Logging in the US region. Services have returned to their normal operation.
Jul 27, 15:13 PDT
Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020
Mobile Alerts/UI Delays for US Region
Resolved - Between 22:08 and 23:30 UTC, some customers experienced delays in charts and delays in alert notifications.

We’ve resolved the issue with UI and alerts for Mobile in the US region. Services have returned to their normal operation.
Jul 23, 16:31 PDT
Identified - We have identified the issue with UI and alerts for Mobile in the US region. Data collection is not impacted however notifications may be impacted. We’re working to resolve the issue
Jul 23, 16:02 PDT
Investigating - Some customers are experiencing an issue with UI and/ alerts for Mobile in the US region. We will update this page as we resolve the issue.
Jul 23, 15:48 PDT
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