All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
Cloud integrations
Status of cloud integrations
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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All Systems Operational

About This Site

Please see this update regarding New Relic’s current operating plan which is our commitment to keeping our products and services running for our customers. The availability of our platform and services is a top priority during the COVID-19 situation.

FULL STACK OBSERVABILITY UI : US Operational
Alerts UI : US Operational
APM UI : US Operational
Browser UI : US Operational
Dashboards UI : US Operational
Infrastructure UI : US Operational
Logs UI : US Operational
Mobile UI : US Operational
Serverless UI : US Operational
AWS Lambda Integration : US Operational
Synthetics UI : US Operational
APM Agent : US Operational
Browser Agent : US Operational
Infrastructure Agent and Integrations : US Operational
Mobile Agent : US Operational
Lookout UI : US Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : US Operational
APM Alert Notifications : US Operational
Browser Alert Notifications : US Operational
Infrastructure Alert Notifications : US Operational
Insights Alert Notifications : US Operational
Logs Alert Notifications : US Operational
Mobile Alert Notifications : US Operational
Serverless Alert Notifications : US Operational
Synthetics Alert Notifications : US Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : US Operational
NRQL Alerts : US Operational
TELEMETRY DATA PLATFORM DATA INGEST : US Operational
Event API : US Operational
Log API : US Operational
Metric API : US Operational
Trace API : US Operational
APPLIED INTELLIGENCE : US Operational
Incident Intelligence : US Operational
Proactive Detection : US Operational
SUPPORT : US Operational
Documentation : US Operational
Support Portal : US Operational
Explorers Hub : US Operational
FULL STACK OBSERVABILITY UI : Europe Operational
Alerts UI : Europe Operational
APM UI : Europe Operational
Browser UI : Europe Operational
Dashboards UI : Europe Operational
Infrastructure UI : Europe Operational
Logs UI : Europe Operational
Mobile UI : Europe Operational
Serverless UI : Europe Operational
AWS Lambda Integration : Europe Operational
Synthetics UI : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Infrastructure Agent and Integrations : Europe Operational
Mobile Agent : Europe Operational
Lookout UI : Europe Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : Europe Operational
APM Alert Notifications : Europe Operational
Browser Alert Notifications : Europe Operational
Infrastructure Alert Notifications : Europe Operational
Insights Alert Notifications : Europe Operational
Logs Alert Notifications : Europe Operational
Mobile Alert Notifications : Europe Operational
Serverless Alert Notifications : Europe Operational
Synthetics Alert Notifications : Europe Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : Europe Operational
NRQL Alerts : Europe Operational
TELEMETRY DATA PLATFORM DATA INGEST : Europe Operational
Event API : Europe Operational
Log API : Europe Operational
Metrics API : Europe Operational
Trace API : Europe Operational
APPLIED INTELLIGENCE : Europe Operational
Incident Intelligence : Europe Operational
Proactive Detection : Europe Operational
SUPPORT : Europe Operational
Documentation : Europe Operational
Support Portal : Europe Operational
Explorers Hub : Europe Operational
AWS : US Operational
AZURE : US Operational
GCP : US Operational
LAMBDA : US Operational
KUBERNETES : US Operational
AWS : Europe Operational
AZURE : Europe Operational
GCP : Europe Operational
LAMBDA : Europe Operational
KUBERNETES : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 18, 2021
Resolved - Between 16:10 UTC and 18:10 UTC UTC, some customers experienced delays and irregularities in query results and dashboards and missed alert notifications for multiple products.

We’ve resolved the issue with UI and alerts in the US region. Services have returned to their normal operation.
Jun 18, 11:14 PDT
Investigating - We are currently investigating this issue.
Jun 18, 09:31 PDT
Resolved - This incident has been resolved.
Jun 18, 01:46 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 01:22 PDT
Investigating - We are currently investigating this issue.
Jun 18, 01:00 PDT
Jun 17, 2021
Completed - The scheduled maintenance has been completed.
Jun 17, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 13:00 PDT
Scheduled - We intend to perform emergency network maintenance in the EU Region from 20:00 UTC on June 17th to 00:00 UTC on June 18th.
We do not anticipate service impact. We anticipate no alert or notification delays. All further updates will be posted here on our status page.
Jun 11, 02:53 PDT
Jun 16, 2021
Completed - The scheduled maintenance has been completed.
Jun 16, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 09:00 PDT
Scheduled - We intend to perform emergency network maintenance in the EU Region at 16:00 UTC on June 16th to 02:00 UTC on June 17th.
We do not anticipate service impact. We anticipate no alert or notification delays. All further updates will be posted here on our status page.
Jun 11, 02:55 PDT
Jun 15, 2021
Resolved - Between 19:02 to 19:04 UTC, some customers experienced Infrastructure UI Irregularities

We’ve resolved the issue with UI for Infrastructure in the US region. Services have returned to their normal operation.
Jun 15, 13:29 PDT
Investigating - We are currently investigating this issue.
Jun 15, 12:46 PDT
Resolved - Between 12:35 UTC and 18:08 UTC, some customers experienced distributed tracing delays and irregularities. Some data will not be recovered.

We’ve resolved the issue with Distributed Tracing in the US region. Services have returned to their normal operation.
Jun 15, 11:14 PDT
Update - We are continuing to investigate this issue.
Jun 15, 10:21 PDT
Update - We are continuing to investigate this issue.
Jun 15, 09:01 PDT
Investigating - We are currently investigating this issue.
Jun 15, 08:55 PDT
Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Resolved - Between 16:29 UTC and 22:15 UTC, some customers experienced issues accessing short links within the one.nr domain.
We’ve resolved the issue with creating new Short URL Links in the US and EU regions. Services have returned to their normal operation.
Jun 11, 15:35 PDT
Identified - We have identified the issue with Short Links in the US and EU regions. Data collection is not impacted. We’re working to resolve the issue.
Jun 11, 12:29 PDT
Investigating - Some customers are experiencing an issue with Short Links in New Relic One in the US and EU region. We will update this page as we resolve the issue.
Jun 11, 11:29 PDT
Resolved - Between 10:22 UTC and 17:45 UTC, customers may experienced issues accessing the UI for all products in the EU region. Data will not be recovered. Notifications were impacted for some customers between 10:40 UTC and 18:08 UTC.

We’ve resolved the issue with All Products UI and alerts for in the EU region. Services have returned to their normal operation.
Jun 11, 11:12 PDT
Update - A fix has been implemented and we are continuing to monitor the results. Alerts for Logging may still be impacted.
Jun 11, 10:33 PDT
Update - A fix has been implemented and we are continuing to monitor the results. Alerts for Logging may still be impacted.
Jun 11, 09:31 PDT
Update - A fix has been implemented and we are continuing to monitor the results. Alerts for Logging may still be impacted.
Jun 11, 08:30 PDT
Update - A fix has been implemented and we are continuing to monitor the results. Alerts for Logging may still be impacted.
Jun 11, 07:33 PDT
Monitoring - A fix has been implemented and we are monitoring the results. Alerts for Logging may still be impacted.
Jun 11, 05:40 PDT
Identified - We have identified the issue with UI and alerts for all Products in the EU region. Notifications are impacted for some customers. We’re working to resolve it.
Jun 11, 04:09 PDT
Investigating - Some customers are experiencing an issue with UI and Alerts for all Products in the EU region. We will update this page as we resolve the issue.
Jun 11, 03:30 PDT
Jun 10, 2021
Resolved - Between 19:17 and 20:17 UTC, some customers experienced Synthetics Delays in the US and EU regions.

We’ve resolved the issue with Synthetics delays. Services have returned to their normal operation.
Jun 10, 14:35 PDT
Investigating - Some customers are experiencing an issue with Synthetics Delays in the US and EU regions. We will update this page as we resolve the issue.
Jun 10, 14:02 PDT
Jun 9, 2021

No incidents reported.

Jun 8, 2021
Resolved - Between 21:25 and 04:10 UTC, some customers experienced failures when attempting to install the PHP and .NET agent from the download repository.

We’ve resolved the issue with agent installs in the US and EU regions. Services have returned to their normal operation.
Jun 8, 21:16 PDT
Update - We are continuing to work on resolving the issue involving .NET and PHP language agent installations not succeeding.
Jun 8, 19:29 PDT
Identified - We have identified the issue with agent installations for .NET and PHP languages in the US and EU regions. Data collection is not impacted. We’re working to resolve the issue.
Jun 8, 17:49 PDT
Investigating - Some customers are experiencing an issue with agent installations in the US and EU regions. We will update this page as we resolve the issue.
Jun 8, 17:10 PDT
Resolved - Between 10:05 and 11:00 UTC, some customers experienced UI unavailability for all Products in the US and EU region. Data collection for Mobile was impacted, Data will not be recovered. Notifications were impacted for some customers between 10:32 and 10:52 UTC.

We’ve resolved the issue with UI unavailability for all Products and Mobile data collection in the US and EU region. Services have returned to their normal operation.
Jun 8, 04:02 PDT
Identified - We have identified the issue with UI for all Products and Mobile Alerts notifications in the US and EU region. Notifications are impacted for some customers. We’re working to resolve it.
Jun 8, 03:44 PDT
Update - We are continuing to investigate this issue.
Jun 8, 03:38 PDT
Investigating - Some customers are experiencing an issue with UI for all Products and Mobile Alerts notifications in the US and EU region. We will update this page as we resolve the issue.
Jun 8, 03:23 PDT
Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021
Resolved - Between Friday June 4 2:00 and 15:00 UTC, some customers experienced loss of UI and alerts for Browser. Data will not be recovered.

We’ve resolved the issue with UI for Browser in the US region. Services have returned to their normal operation.
Jun 4, 08:48 PDT
Investigating - Some customers are experiencing an issue with UI and alerts for Browser in the US region. We will update this page as we resolve the issue.
Jun 4, 07:54 PDT