Data Irregularities for US region
Update - We are seeing recovery from some impacted services as we continue investigating a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
Sep 25, 2026 - 20:39 UTC
Update - We are continuing to investigate a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
Sep 25, 2026 - 20:15 UTC
Investigating - We are currently investigating a service interruption where a subset of customers may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
Sep 25, 2026 - 19:57 UTC
Data Ingest : US Partial Outage
APM Agent : US Partial Outage
Browser Agent : US Partial Outage
Event API : US Partial Outage
Incident Intelligence API : US Partial Outage
Infrastructure Agent : US Partial Outage
Log API : US Partial Outage
Metric API : US Partial Outage
Mobile Agent : US Partial Outage
OTLP API : US Partial Outage
Trace API : US Partial Outage
Synthetics : US Partial Outage
Alert Notifications : US Partial Outage
APM : US Partial Outage
Browser : US Partial Outage
Infrastructure : US Partial Outage
Logs : US Partial Outage
Mobile : US Partial Outage
NRQL : US Partial Outage
Serverless : US Partial Outage
Synthetics : US Partial Outage
UI : US Operational
Alerts : US Operational
APM : US Operational
Auto-Telemetry with Pixie : US Operational
AWS Lambda Integration : US Operational
Browser : US Operational
Dashboards : US Operational
Incident Intelligence : US Operational
Infrastructure : US Operational
Infrastructure Integrations : US Operational
Logs : US Operational
Lookout : US Operational
Mobile : US Operational
Open Instrumentation : US Operational
Proactive Detection : US Operational
Serverless : US Operational
Synthetics : US Operational
Data Ingest : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Event API : Europe Operational
Incident Intelligence API : Europe Operational
Infrastructure Agent : Europe Operational
Log API : Europe Operational
Metric API : Europe Operational
Mobile Agent : Europe Operational
OTLP API : Europe Operational
Trace API : Europe Operational
Synthetics : Europe Operational
Alert Notifications : Europe Operational
APM : Europe Operational
Browser : Europe Operational
Infrastructure : Europe Operational
Logs : Europe Operational
Mobile : Europe Operational
NRQL : Europe Operational
Serverless : Europe Operational
Synthetics : Europe Operational
UI : Europe Operational
Alerts : Europe Operational
APM : Europe Operational
Auto-Telemetry with Pixie : Europe Operational
AWS Lambda Integration : Europe Operational
Browser : Europe Operational
Dashboards : Europe Operational
Incident Intelligence : Europe Operational
Infrastructure : Europe Operational
Infrastructure Integrations : Europe Operational
Logs : Europe Operational
Lookout : Europe Operational
Mobile : Europe Operational
Open Instrumentation : Europe Operational
Proactive Detection : Europe Operational
Serverless : Europe Operational
Synthetics : Europe Operational
Data Ingest : JP Operational
APM Agent : JP Operational
Browser Agent : JP Operational
Event API : JP Operational
Incident Intelligence API : JP Operational
Infrastructure Agent : JP Operational
Log API : JP Operational
Metric API : JP Operational
Mobile Agent : JP Operational
OTLP API : JP Operational
Trace API : JP Operational
Synthetics : JP Operational
Alert Notifications : JP Operational
APM : JP Operational
Browser : JP Operational
Infrastructure : JP Operational
Logs : JP Operational
Mobile : JP Operational
NRQL : JP Operational
Serverless : JP Operational
Synthetics : JP Operational
UI : JP Operational
Alerts : JP Operational
APM : JP Operational
Auto-Telemetry with Pixie : JP Operational
AWS Lambda Integration : JP Operational
Browser : JP Operational
Dashboards : JP Operational
Incident Intelligence : JP Operational
Infrastructure : JP Operational
Infrastructure Integrations : JP Operational
Logs : JP Operational
Lookout : JP Operational
Mobile : JP Operational
Open Instrumentation : JP Operational
Proactive Detection : JP Operational
Serverless : JP Operational
Synthetics : JP Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 25, 2026

New Relic UI errors
Resolved - Between 01:10 UTC and 03:33 UTC on September 25th, some customers in the US, EU, and JP regions may have experienced intermittent UI errors while navigating the New Relic UI. Data ingest and alert notifications were not impacted. We have resolved this issue and impacted services have returned to normal operations.
Sep 25, 03:56 UTC

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

Salesforce Service Disruption
Resolved - All in-app services have returned to normal operations. Please reach out to New Relic support for assistance with any issues.
Sep 16, 15:40 UTC
Monitoring - If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form
Sep 16, 10:08 UTC
Data Irregularities for EU Region
Resolved - Between 23:06 UTC and 23:16 UTC, some customers in the EU region may have experienced errors when sending metric timeslice data to New Relic, issues in viewing metric timeslice data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.
Sep 16, 00:14 UTC

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

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