New Relic Status

All Systems Operational

APM Operational

Data Collection Operational

Alerts Operational

Browser Operational

Infrastructure Operational

Insights Operational

Mobile Operational

Synthetics Operational

Mobile Crash Reports Operational

Support Site Operational

Online Technical Community Operational

Documentation Operational

Downloads Operational

newrelic.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 21, 2019

Empty Browser Charts

Resolved - The issue causing empty charts when viewing some Browser applications has been resolved. Services have returned to their normal operation.

Between 21:00 UTC March 20th and 16:40 UTC March 21st, some customers may have experienced missing chart data for some Browser applications. Impacted customers can expect to see gaps in their charts during this time period as a result of this issue, additionally alert notifications for impacted applications may not have been sent.
Mar 21, 11:47 PDT

Identified - We have identified the issue that is causing charts to be blank for some Browser applications and are working to resolve it. Notifications from New Relic may be impacted. We encourage customers to check the status of their applications and infrastructure.
Mar 21, 11:15 PDT

Investigating - Some customers may be experiencing empty charts when viewing Browser applications. Please continue to monitor this page for updates.
Mar 21, 11:07 PDT

Mar 20, 2019

Charts and Alerts Irregularities

Resolved - Between 02:29 and 03:13 UTC on March 21st, some customers may have experienced delayed reporting for APM, Mobile, Browser, and Plugins Charts and possibly delayed Alerts related to these products. Impacted customers can expect no lasting impact as a result of this issue. Services have returned to their normal operation.
Mar 20, 20:27 PDT

Investigating - Some customers may be experiencing an issue with APM, Browser, and Plugins Charts and related Alerts. Please continue to monitor this page for updates. We encourage customers to check the status of their applications and infrastructure.
Mar 20, 20:00 PDT

Mar 19, 2019

New Relic Unavailable

Resolved - Between 21:35 and 21:45 March 19th UTC some customers may have experienced errors when attempting to log in to New Relic. Data collection was not impacted and there is no expected lasting impact as a result of this issue. Some customers may not have received alert notifications during this window.
Mar 19, 15:15 PDT

Monitoring - The issue impacting login for New Relic has been resolved and services have returned to their normal operation. We are continuing to monitor this issue.
Mar 19, 15:03 PDT

Identified - We have identified the issue impacting logging into New Relic and are working to resolve it. We do not anticipate any lasting impact to data collection.

We encourage customers to check the status of their applications and infrastructure.
Mar 19, 14:48 PDT

Update - We are continuing to investigate this issue.
Mar 19, 14:42 PDT

Investigating - Some customers may not be able to access New Relic. Please continue to monitor this page for updates.
Mar 19, 14:40 PDT

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

NRQL and Infrastructure Alerts

Resolved - Between 05:37 and 05:41 UTC on March 13th, some customers may have experienced delayed or false NRQL or Infrastructure Alerts. We encourage customers to check the status of their applications and infrastructure. Services have returned to their normal operation.
Mar 12, 22:41 PDT

Intermittent UI and API Unavailability

Resolved - Between 17:03 and 18:30 UTC March 12th, some customers may have experienced intermittent UI unavailability that can be resolved by refreshing your browser page. Some API calls may have resulted in Error Messages during this time. Data Collection was not impacted, and impacted customers can expect no lasting impact as a result of this issue.
Mar 12, 11:03 PDT

Mar 11, 2019

Browser Data Lag

Resolved - The Browser data lag issue has been resolved. Services have returned to their normal operation.

Between 17:33 UTC and 18:13 UTC March 11th, some customers may have experienced delays in data and gaps in charts with the New Relic Browser product. Related alerts may have been delayed, missed, or falsely triggered. Impacted customers may have seen gaps in charts and missing data during this time. We encourage customers to check the status of their applications.
Mar 11, 11:16 PDT

Investigating - Some customers may be experiencing an issue with Browser data lag. Please continue to monitor this page for updates.

Browser alert notifications may be delayed or not sent.
Mar 11, 11:07 PDT

Mar 10, 2019

No incidents reported.

Mar 9, 2019

NRQL and Infrastructure Alerts (EU Data Center)

Resolved - Between Wednesday, 08:00 UTC and Saturday, 13:02 UTC March 9th, some customers with accounts in our EU Data Center may have experienced false NRQL and Infrastructure Alerts. We encourage customers to check the status of their applications and infrastructure. Services have returned to their normal operation.
Mar 9, 05:05 PST

Investigating - Some customers with accounts in our EU Data Center may be experiencing an issue with NRQL and Infrastructure Alerts. We encourage customers to check the status of their applications and infrastructure. Please continue to monitor this page for updates.

To determine whether your account is hosted in the EU Region, please see the "Verify your account is based in EU region" section of our public documentation here: https://docs.newrelic.com/docs/introduction-eu-region-data-center#verifying-account
Mar 9, 04:41 PST

Mar 8, 2019

No incidents reported.

Mar 7, 2019

Insights Chart Irregularities

Resolved - Some customers may see gaps or dips in Insights charts which will backfill. Additionally, some Infrastructure and NRQL alerts may have been impacted. We encourage customers to check the status of their applications and infrastructure.
Mar 7, 14:36 PST