New Relic Status

All Systems Operational

APM Operational

Data Collection Operational

Alerts Operational

Browser Operational

Infrastructure Operational

Insights Operational

Mobile Operational

Synthetics Operational

Mobile Crash Reports Operational

Support Site Operational

Online Technical Community Operational

Documentation Operational

Downloads Operational

newrelic.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 20, 2018

No incidents reported today.

Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

APM, Mobile, Browser Chart Lag

Resolved - Between 6:00 UTC and 6:45 UTC, some customers may have experienced a lag in their APM, Browser, and Mobile charts. All data has backfilled, and impacted customers can expect no lasting impact as a result of this issue.
Aug 17, 11:59 PDT

Investigating - Some customers may be experiencing an issue with APM, Mobile, and Browser charts. Please continue to monitor this page for updates.
Aug 17, 11:11 PDT

Aug 16, 2018

APM Charts Not Loading

Resolved - The issue with APM has been resolved. Services have returned to their normal operation.
Aug 16, 14:55 PDT

Investigating - We're aware that some customers using ad-blocking software may have difficulties viewing charts.
Aug 16, 14:40 PDT

APM, Browser, and Mobile Chart Lag

Resolved - Between 6:30 UTC and 8:30 UTC, some customers may have experienced a gap in their APM, Browser, and Mobile charts. At this time all data has backfilled and these services are fully operational.
Aug 16, 13:59 PDT

Aug 15, 2018

NRQL and Infrastructure Alerts

Resolved - Between 10:30 UTC and 11:49 UTC, some customers may not have received expected alerts.

Additionally, some customers may have experienced issues with running Insights queries. There was no impact to data.

Services have returned to their normal operation.
Aug 15, 16:53 PDT

Update - Some customers may be experiencing an issue with NRQL and Infrastructure alerts. Please continue to monitor this page for updates.

Some customers may experience timeouts when running Insights queries.
Aug 15, 16:04 PDT

Investigating - Some customers may be experiencing an issue with NRQL and Infrastructure alerts. Please continue to monitor this page for updates.
Aug 15, 15:51 PDT

APM Chart Irregularities

Resolved - Impacted customers may see chart irregularities from 10:08 UTC to 10:30 UTC.

Impacted customers may have to restart their application to get their data flowing again.
Aug 15, 15:42 PDT

Investigating - Some customers may be experiencing an issue with APM. Please continue to monitor this page for updates.
Aug 15, 15:32 PDT

Mobile Crash Alert Emails Not Sending

Resolved - The issue with Mobile Crash Alert Emails has been resolved. Services have returned to their normal operation.
Aug 15, 13:39 PDT

Investigating - Some customers may not be receiving new Mobile crash alert emails.

Please continue to monitor this page for updates.
Aug 15, 12:30 PDT

Insights UI Empty Charts and query timeouts

Resolved - The issue with Insights has been resolved. Between 13:00 UTC and 14:35 UTC, some customers may have experienced Insight query timeouts and empty charts. Impacted customers can expect no lasting impact as a result of this issue.
Aug 15, 07:47 PDT

Identified - We have identified the issue with Insights and are working to resolve it. Notifications from New Relic may be impacted. We encourage customers to check the status of their applications and infrastructure.
Aug 15, 07:10 PDT

Aug 14, 2018

New Relic Chart Irregularities

Resolved - The issue causing data to be delayed in charts has been resolved. Services have returned to their normal operation.
Aug 14, 08:47 PDT

Identified - We have identified the issue causing data to be delayed in charts and are working to resolve it. We do not anticipate any lasting impact to data collection.
Aug 14, 08:19 PDT

Investigating - Some customers may be experiencing gaps in charts for multiple products . Please continue to monitor this page for updates.
Aug 14, 08:04 PDT

Aug 13, 2018

Insights UI empty charts and query timeouts

Resolved - The issue with Insights has been resolved. Services have returned to their normal operation.
Aug 13, 12:45 PDT

Investigating - Some customers may be experiencing an issue with Insights. Please continue to monitor this page for updates.
Aug 13, 12:32 PDT

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

Infrastructure Chart Irregularities

Resolved - Between 18:04 UTC and 20:58 UTC New Relic experienced a service interruption with the Infrastructure product. Impacted customers will notice gaps in charts for infrastructure data during this timeframe. Alerts were not impacted and notifications continued to send during this time.
Aug 9, 17:21 PDT

Aug 8, 2018

Insights UI empty charts and query timeouts

Resolved - The issue with Insights has been resolved. Services have returned to their normal operation.
Aug 8, 15:06 PDT

Investigating - Some customers may be experiencing an issue with Insights . Please continue to monitor this page for updates.
Aug 8, 14:51 PDT

Support Landing Page Unavailable

Resolved - The issue with Support Landing Page has been resolved. Services have returned to their normal operation.
Aug 8, 11:00 PDT

Identified - We have identified the issue with the Support Site and are working to resolve it. Customers may continue to experience interruptions to the site.
Aug 8, 09:57 PDT

Investigating - Our customers are currently unable to access our Support Site and are unable to open new tickets or manage their open tickets. If you need to contact New Relic Support, please visit our online community at https://discuss.newrelic.com. Please continue to monitor this page for updates.
Aug 8, 09:34 PDT

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.