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All systems are working normally
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New Relic platform
Status of New Relic products and features
Cloud integrations
Status of cloud integrations
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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All Systems Operational

About This Site

Please see this update regarding New Relic’s current operating plan which is our commitment to keeping our products and services running for our customers. The availability of our platform and services is a top priority during the COVID-19 situation.

FULL STACK OBSERVABILITY UI : US Operational
Alerts UI : US Operational
APM UI : US Operational
Browser UI : US Operational
Dashboards UI : US Operational
Infrastructure UI : US Operational
Insights UI : US Operational
Logs UI : US Operational
Mobile UI : US Operational
Serverless UI : US Operational
AWS Lambda Integration : US Operational
Synthetics UI : US Operational
APM Agent : US Operational
Browser Agent : US Operational
Infrastructure Agent and Integrations : US Operational
Mobile Agent : US Operational
Lookout UI : US Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : US Operational
APM Alert Notifications : US Operational
Browser Alert Notifications : US Operational
Infrastructure Alert Notifications : US Operational
Insights Alert Notifications : US Operational
Logs Alert Notifications : US Operational
Mobile Alert Notifications : US Operational
Serverless Alert Notifications : US Operational
Synthetics Alert Notifications : US Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : US Operational
NRQL Alerts : US Operational
TELEMETRY DATA PLATFORM DATA INGEST : US Operational
Event API : US Operational
Log API : US Operational
Metric API : US Operational
Trace API : US Operational
APPLIED INTELLIGENCE : US Operational
Incident Intelligence : US Operational
Proactive Detection : US Operational
SUPPORT : US Operational
Documentation : US Operational
Support Portal : US Operational
Explorers Hub : US Operational
FULL STACK OBSERVABILITY UI : Europe Operational
Alerts UI : Europe Operational
APM UI : Europe Operational
Browser UI : Europe Operational
Dashboards UI : Europe Operational
Infrastructure UI : Europe Operational
Insights UI : Europe Operational
Logs UI : Europe Operational
Mobile UI : Europe Operational
Serverless UI : Europe Operational
AWS Lambda Integration : Europe Operational
Synthetics UI : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Infrastructure Agent and Integrations : Europe Operational
Mobile Agent : Europe Operational
Lookout UI : Europe Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : Europe Operational
APM Alert Notifications : Europe Operational
Browser Alert Notifications : Europe Operational
Infrastructure Alert Notifications : Europe Operational
Insights Alert Notifications : Europe Operational
Logs Alert Notifications : Europe Operational
Mobile Alert Notifications : Europe Operational
Serverless Alert Notifications : Europe Operational
Synthetics Alert Notifications : Europe Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : Europe Operational
NRQL Alerts : Europe Operational
TELEMETRY DATA PLATFORM DATA INGEST : Europe Operational
Event API : Europe Operational
Log API : Europe Operational
Metrics API : Europe Operational
Trace API : Europe Operational
APPLIED INTELLIGENCE : Europe Operational
Incident Intelligence : Europe Operational
Proactive Detection : Europe Operational
SUPPORT : Europe Operational
Documentation : Europe Operational
Support Portal : Europe Operational
Explorers Hub : Europe Operational
AWS : US Operational
AZURE : US Operational
GCP : US Operational
LAMBDA : US Operational
KUBERNETES : US Operational
AWS : Europe Operational
AZURE : Europe Operational
GCP : Europe Operational
LAMBDA : Europe Operational
KUBERNETES : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 17, 2021

No incidents reported today.

Apr 16, 2021
Resolved - Between 21:30 and 23:35 UTC, some customers experienced issues connecting to APM, Browser and Mobile Agents. Data was impacted for some customers between 21:30 and 22:17 UTC for both the US and EU regions. Data will not be recovered. Notifications were impacted for some customers between 22:52 and 23:35 UTC.

We’ve resolved the issue with APM, Browser and Mobile Agents for the US and EU regions. Services have returned to their normal operation.
Apr 16, 16:56 PDT
Update - We are continuing to work on a fix for this issue.
Apr 16, 16:23 PDT
Update - We are continuing to work on a fix for this issue affecting both the US and EU regions.
Apr 16, 16:22 PDT
Update - We are continuing to work on a fix for this issue.
Apr 16, 16:01 PDT
Identified - We have identified the issue with APM Agents, Browser and Mobile in the US region(s). Notifications are impacted for some customers. We’re working to resolve it.
Apr 16, 16:00 PDT
Update - We are continuing to investigate this issue.
Apr 16, 15:59 PDT
Investigating - Some customers are experiencing issues with APM Agents in the US region. We will update this page as we resolve the issue.
Apr 16, 15:21 PDT
Apr 15, 2021

No incidents reported.

Apr 14, 2021
Resolved - Between 22:40 and 21:08 UTC, some customers experienced delays with Explorer UI.

We’ve resolved the issue causing delays with Explorer UI in the US region. Services have returned to their normal operation.
Apr 14, 16:23 PDT
Update - We are continuing to investigate this issue.
Apr 14, 16:10 PDT
Update - We are continuing to investigate this issue.
Apr 14, 16:09 PDT
Investigating - Some customers are experiencing a delay with Explorer UI in the US region. We will update this page as we resolve the issue.
Apr 14, 16:01 PDT
Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - Between 18:51 and 20:46 UTC, some customers experienced delays in Synthetics reporting in the EU region. We have resolved the issue causing the delays. Services have returned to their normal operation.
Apr 9, 13:56 PDT
Investigating - Some customers are experiencing an issue with delays for Synthetics in the EU region. We will update this page as we resolve the issue.
Apr 9, 11:58 PDT
Resolved - Between 19:26 and 20:10 UTC, some customers experienced issues creating NRQL Alert Conditions in the US Region.

We’ve resolved the issue with NRQL Alert Conditions in the US region. Services have returned to their normal operation.
Apr 9, 12:30 PDT
Resolved - Between 13:15 and 16:10 UTC, some customers experienced data not populating when attempting to view the Lookout UI for accounts based in the US region. We’ve resolved the issue with the Lookout UI in the US region. Services have returned to their normal operation.
Apr 9, 09:10 PDT
Identified - We have identified the issue with the UI for Lookout in the US region. Data collection is not impacted. We’re working to resolve the issue.
Apr 9, 07:56 PDT
Investigating - Some customers are experiencing an issue with the UI for Lookout in the US region. We will update this page as we resolve the issue.
Apr 9, 07:01 PDT
Apr 8, 2021
Resolved - Between 21:59 and 23:37 UTC, some customers experienced data not populating when attempting to view the Lookout UI for accounts based in the EU region.

We’ve resolved the issue with the Lookout UI in the EU region. Services have returned to their normal operation.
Apr 8, 18:01 PDT
Identified - We have identified the issue with the Lookout UI in the EU region. Data collection is not impacted. We’re working to resolve the issue.
Apr 8, 16:53 PDT
Investigating - Some customers are experiencing an issue with a the Lookout UI in the EU region. We will update this page as we resolve the issue.
Apr 8, 15:24 PDT
Resolved - Between 21:14 and 21:46 UTC, some customers experienced slowness and irregularities with NR1 in the EU Region. Data will not be recovered. Notifications were impacted for some customers between 21:26 and 21:46 UTC.

We’ve resolved the issue with NR1 in the EU region. Services have returned to their normal operation.
Apr 8, 14:00 PDT
Resolved - Between approximately 15:30 and 18:13 UTC, some customers may have experienced error messages when trying to create a new Synthetics Scripted Monitor.

We’ve resolved the issue with the Synthetics UI in the US region. Services have returned to their normal operation.
Apr 8, 11:18 PDT
Update - We have identified the issue with Scripted Synthetics Monitors in the US region. Data collection is not impacted. We’re working to resolve the issue.
Apr 8, 11:09 PDT
Investigating - Some customers are experiencing an issue with creating new Scripted Synthetics Monitors in the US region. We will update this page as we resolve the issue.
Apr 8, 10:51 PDT
Apr 7, 2021

No incidents reported.

Apr 6, 2021
Resolved - Between 03:54 UTC April 5th and 13:00 UTC April 6th, some customers experienced UI unavailability in the Logging product for both the US and EU region.

We’ve resolved the issue with the UI for Logs in the US and EU region. Services have returned to their normal operation.
Apr 6, 05:09 PDT
Identified - We have identified the issue with the UI for Logs in the US and EU region. Data collection is not impacted. We’re working to resolve the issue.
Apr 6, 04:54 PDT
Investigating - We have identified the issue with the UI for Logs in the US and EU region. Data collection is not impacted. We’re working to resolve the issue.
Apr 6, 04:16 PDT
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.