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All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
Cloud integrations
Status of cloud integrations
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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All Systems Operational

About This Site

Please see this update regarding New Relic’s current operating plan which is our commitment to keeping our products and services running for our customers. The availability of our platform and services is a top priority during the COVID-19 situation.

FULL STACK OBSERVABILITY UI : US Operational
Alerts UI : US Operational
APM UI : US Operational
Browser UI : US Operational
Dashboards UI : US Operational
Infrastructure UI : US Operational
Insights UI : US Operational
Logs UI : US Operational
Mobile UI : US Operational
Serverless UI : US Operational
AWS Lambda Integration : US Operational
Synthetics UI : US Operational
APM Agent : US Operational
Browser Agent : US Operational
Infrastructure Agent and Integrations : US Operational
Mobile Agent : US Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : US Operational
APM Alert Notifications : US Operational
Browser Alert Notifications : US Operational
Infrastructure Alert Notifications : US Operational
Insights Alert Notifications : US Operational
Logs Alert Notifications : US Operational
Mobile Alert Notifications : US Operational
Serverless Alert Notifications : US Operational
Synthetics Alert Notifications : US Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : US Operational
NRQL Alerts : US Operational
TELEMETRY DATA PLATFORM DATA INGEST : US Operational
Event API : US Operational
Log API : US Operational
Metric API : US Operational
Trace API : US Operational
APPLIED INTELLIGENCE : US Operational
Incident Intelligence : US Operational
Proactive Detection : US Operational
SUPPORT : US Operational
Documentation : US Operational
Support Portal : US Operational
Explorers Hub : US Operational
FULL STACK OBSERVABILITY UI : Europe Operational
Alerts UI : Europe Operational
APM UI : Europe Operational
Browser UI : Europe Operational
Dashboards UI : Europe Operational
Infrastructure UI : Europe Operational
Insights UI : Europe Operational
Logs UI : Europe Operational
Mobile UI : Europe Operational
Serverless UI : Europe Operational
AWS Lambda Integration : Europe Operational
Synthetics UI : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Infrastructure Agent and Integrations : Europe Operational
Mobile Agent : Europe Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : Europe Operational
APM Alert Notifications : Europe Operational
Browser Alert Notifications : Europe Operational
Infrastructure Alert Notifications : Europe Operational
Insights Alert Notifications : Europe Operational
Logs Alert Notifications : Europe Operational
Mobile Alert Notifications : Europe Operational
Serverless Alert Notifications : Europe Operational
Synthetics Alert Notifications : Europe Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : Europe Operational
NRQL Alerts : Europe Operational
TELEMETRY DATA PLATFORM DATA INGEST : Europe Operational
Event API : Europe Operational
Log API : Europe Operational
Metrics API : Europe Operational
Trace API : Europe Operational
APPLIED INTELLIGENCE : Europe Operational
Incident Intelligence : Europe Operational
Proactive Detection : Europe Operational
SUPPORT : Europe Operational
Documentation : Europe Operational
Support Portal : Europe Operational
Explorers Hub : Europe Operational
AWS : US Operational
AZURE : US Operational
GCP : US Operational
LAMBDA : US Operational
KUBERNETES : US Operational
AWS : Europe Operational
AZURE : Europe Operational
GCP : Europe Operational
LAMBDA : Europe Operational
KUBERNETES : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 28, 2021

No incidents reported today.

Jan 27, 2021

No incidents reported.

Jan 26, 2021
US region Dashboards failing to load
Resolved - Between 12:15p UTC and 12:53pm UTC, Some customers experienced Dashboards failing to load, no chart data available. This issue has been resolved.
Jan 26, 09:05 PST
Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021
Alerts Delays and Irregularities for EU Region
Resolved - Between 12:50 UTC to 16:08 UTC, some customers experienced gaps in charts and dashboards. Alert notifications were impacted for some customers between 13:00 UTC and 14:25 UTC. Data will not be recovered for Distributed Tracing between 12:55 - 15:10 UTC. Data will not be recovered for Browser monitoring between 13:02 UTC - 13:48 UTC.

We’ve resolved the issue with UI and alerts for the EU region. Services have returned to their normal operation.
Jan 23, 08:14 PST
Investigating - Some customers are experiencing an issue with alerts for the EU region. We will update this page as we resolve the issue.
Jan 23, 05:30 PST
Jan 22, 2021

No incidents reported.

Jan 21, 2021
Services Unavailable in EU Region
Resolved - Between 20:40 UTC and 22:40 UTC, some customers experienced irregularities and gap in charts, and false or missed alert notifications. Data will not be recovered.

We’ve resolved the issue with Multiple products in the EU region. Services have returned to their normal operation.
Jan 21, 14:52 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 14:37 PST
Update - We are continuing to work on a fix for this issue.
Jan 21, 13:39 PST
Update - We are continuing to work on a fix for this issue.
Jan 21, 13:07 PST
Identified - We have identified the issue in the EU region. Notifications are impacted for some customers. We’re working to resolve it.
Jan 21, 12:54 PST
Update - We are continuing to investigate this issue.
Jan 21, 12:50 PST
Investigating - Customers may be experiencing an issue with UI and/or alerts for All Product in the EU region. We will update this page as we resolve the issue.
Jan 21, 12:48 PST
Jan 20, 2021
New Relic One UI unavailable for US region
Resolved - Between 18:35 and 18:50 UTC, some customers experienced New Relic One UI not loading.

We’ve resolved the issue with UI for New Relic One in the US region. Services have returned to their normal operation.
Jan 20, 16:00 PST
Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Dashboard timeouts and query errors
Resolved - Between 16:21 and 17:55 UTC, some customers experienced blank pages and/or irregularities in query results and dashboards.

We’ve resolved the issue with UI for Dashboards, Logs in the US region. Services have returned to their normal operation.
Jan 14, 10:28 PST
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