All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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All Systems Operational

About This Site

Welcome to the New Relic status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.

Data Ingest : US Operational
APM Agent : US Operational
Browser Agent : US Operational
Event API : US Operational
Incident Intelligence API : US Operational
Infrastructure Agent : US Operational
Log API : US Operational
Metric API : US Operational
Mobile Agent : US Operational
OTLP API : US Operational
Trace API : US Operational
Alert Notifications : US Operational
APM : US Operational
Browser : US Operational
Infrastructure : US Operational
Logs : US Operational
Mobile : US Operational
NRQL : US Operational
Serverless : US Operational
Synthetics : US Operational
UI : US Operational
Alerts : US Operational
APM : US Operational
Auto-Telemetry with Pixie : US Operational
AWS Lambda Integration : US Operational
Browser : US Operational
Dashboards : US Operational
Incident Intelligence : US Operational
Infrastructure : US Operational
Infrastructure Integrations : US Operational
Logs : US Operational
Lookout : US Operational
Mobile : US Operational
Open Instrumentation : US Operational
Proactive Detection : US Operational
Serverless : US Operational
Synthetics : US Operational
Data Ingest : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Event API : Europe Operational
Incident Intelligence API : Europe Operational
Infrastructure Agent : Europe Operational
Log API : Europe Operational
Metric API : Europe Operational
Mobile Agent : Europe Operational
OTLP API : Europe Operational
Trace API : Europe Operational
Alert Notifications : Europe Operational
APM : Europe Operational
Browser : Europe Operational
Infrastructure : Europe Operational
Logs : Europe Operational
Mobile : Europe Operational
NRQL : Europe Operational
Serverless : Europe Operational
Synthetics : Europe Operational
UI : Europe Operational
Alerts : Europe Operational
APM : Europe Operational
Auto-Telemetry with Pixie : EU Operational
AWS Lambda Integration : Europe Operational
Browser : Europe Operational
Dashboards : Europe Operational
Incident Intelligence : Europe Operational
Infrastructure : Europe Operational
Infrastructure Integrations : Europe Operational
Logs : Europe Operational
Lookout : Europe Operational
Mobile : Europe Operational
Open Instrumentation : Europe Operational
Proactive Detection : Europe Operational
Serverless : Europe Operational
Synthetics : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance for the EU Region - August 20, 2022 from 20:00 UTC - 00:00 UTC Aug 20, 13:00-17:00 PDT
We intend to perform maintenance on Saturday, August 20 from 20:00 UTC to 00:00 UTC (or Saturday, August 20 from 13:00 PDT to 17:00 PDT). Customers in the EU region can expect a short service interruption at some point during this timeframe which may include delays for certain data types and alert condition modifications. Please note, alert notifications may not be generated during this maintenance period.

All further updates will be posted here on our status page.
Posted on Aug 3, 11:04 PDT
Past Incidents
Aug 17, 2022

No incidents reported today.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
New Relic Unavailable for Hong Kong Area
Resolved - Between 20:36 and 21:55 UTC on August 4, users and customer systems originating from Hong Kong may have experienced issues with accessing the New Relic UI, sending data to New Relic, and missing alert notifications.

Impacted services have returned to normal operation. We are taking steps with our DNS Service Provider to mitigate future issues and will continue to monitor.
Aug 4, 14:58 PDT
Monitoring - New Relic has confirmed a recurrent service interruption with our DNS Service Provider. Our teams are seeing recovery of impacted services as DNS propagates through the environment.
Aug 4, 14:26 PDT
Investigating - We have engaged our DNS Service Provider to investigate a service interruption which may be impacting data and the New Relic UI for users and customer systems originating from Hong Kong. Systems and users outside of the Hong Kong locale should be unaffected.
Aug 4, 14:04 PDT
New Relic Platform Unavailable for US and EU Region
Resolved - Between 11:10 and 13:20 UTC, some customers experienced New Relic platform unavailability across all products in the US and EU region.

We’ve resolved the issue with UI and alerts for all Products in the US and EU region. Services have returned to their normal operation.
Aug 4, 07:01 PDT
Identified - We have identified the issue with the UI and Alerts for all Products in the US and EU region. We’re working to resolve it.
Aug 4, 05:49 PDT
Investigating - New Relic Platform for US and EU Region is currently unavailable. Please continue to monitor this page for updates.
Aug 4, 05:23 PDT
New Relic One is unavailable for the US and EU Region
Resolved - Between 04:30 and 09:40 UTC, some customers experienced New Relic platform unavailability across all products in the US and EU region. Some customers may have experienced data drop. Notifications were impacted for some customers between 06:30 and 08:45 UTC.

We’ve resolved the issue with UI and alerts for all Products in the US and EU region. Services have returned to their normal operation. Impacted data will not be recovered.
Aug 4, 02:54 PDT
Update - We are continuing to work to resolve this.
Aug 4, 02:27 PDT
Update - We are continuing to work to resolve this.
Aug 4, 01:32 PDT
Identified - We have identified the issue with the UI and Alerts for all Product in the US and EU region. Notifications are impacted for some customers. We’re working to resolve it.
Aug 4, 00:34 PDT
Update - We are continuing to investigate this issue.
Aug 3, 23:41 PDT
Investigating - Some customers are experiencing an issue with the New Relic One UI in the US and EU region. We will update this page as we resolve the issue.
Aug 3, 23:02 PDT
Aug 3, 2022
Mobile is lagging in US Region
Resolved - We’ve resolved the issue with Mobile lag in the US region. Services have returned to their normal operation.
Aug 3, 19:39 PDT
Update - We are continuing to investigate this issue.
Aug 3, 19:19 PDT
Update - We are continuing to investigate this issue.
Aug 3, 19:16 PDT
Investigating - We are currently investigating this issue.
Aug 3, 19:10 PDT
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