Subscribe to updates
All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
Cloud integrations
Status of cloud integrations
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

Subscription preferences

You’re almost done. Select the region, products, and services you use to receive the notifications that matter most to your business.

Warning! You are not subscribed to notifications until you complete the process by submitting your selections on this page.

 

Region

Receive notifications for the region in
which your account is based (US/EU).

 

All Systems Operational

About This Site

Please see this update regarding New Relic’s current operating plan which is our commitment to keeping our products and services running for our customers. The availability of our platform and services is a top priority during the COVID-19 situation.

FULL STACK OBSERVABILITY UI : US Operational
Alerts UI : US Operational
APM UI : US Operational
Browser UI : US Operational
Dashboards UI : US Operational
Infrastructure UI : US Operational
Insights UI : US Operational
Logs UI : US Operational
Mobile UI : US Operational
Serverless UI : US Operational
AWS Lambda Integration : US Operational
Synthetics UI : US Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : US Operational
APM Alert Notifications : US Operational
Browser Alert Notifications : US Operational
Infrastructure Alert Notifications : US Operational
Insights Alert Notifications : US Operational
Logs Alert Notifications : US Operational
Mobile Alert Notifications : US Operational
Serverless Alert Notifications : US Operational
Synthetics Alert Notifications : US Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : US Operational
NRQL Alerts : US Operational
TELEMETRY DATA PLATFORM DATA INGEST : US Operational
APM Agent : US Operational
Browser Agent : US Operational
Infrastructure Agent and Integrations : US Operational
Mobile Agent : US Operational
Event API : US Operational
Log API : US Operational
Metric API : US Operational
Trace API : US Operational
APPLIED INTELLIGENCE : US Operational
Incident Intelligence : US Operational
Proactive Detection : US Operational
SUPPORT : US Operational
Documentation : US Operational
Support Portal : US Operational
Explorers Hub : US Operational
FULL STACK OBSERVABILITY UI : Europe Operational
Alerts UI : Europe Operational
APM UI : Europe Operational
Browser UI : Europe Operational
Dashboards UI : Europe Operational
Infrastructure UI : Europe Operational
Insights UI : Europe Operational
Logs UI : Europe Operational
Mobile UI : Europe Operational
Serverless UI : Europe Operational
AWS Lambda Integration : Europe Operational
Synthetics UI : Europe Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : Europe Operational
APM Alert Notifications : Europe Operational
Browser Alert Notifications : Europe Operational
Infrastructure Alert Notifications : Europe Operational
Insights Alert Notifications : Europe Operational
Logs Alert Notifications : Europe Operational
Mobile Alert Notifications : Europe Operational
Serverless Alert Notifications : Europe Operational
Synthetics Alert Notifications : Europe Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : Europe Operational
NRQL Alerts : Europe Operational
TELEMETRY DATA PLATFORM DATA INGEST : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Infrastructure Agent and Integrations : Europe Operational
Mobile Agent : Europe Operational
Event API : Europe Operational
Log API : Europe Operational
Metrics API : Europe Operational
Trace API : Europe Operational
APPLIED INTELLIGENCE : Europe Operational
Incident Intelligence : Europe Operational
Proactive Detection : Europe Operational
SUPPORT : Europe Operational
Documentation : Europe Operational
Support Portal : Europe Operational
Explorers Hub : Europe Operational
AWS : US Operational
AZURE : US Operational
GCP : US Operational
LAMBDA : US Operational
KUBERNETES : US Operational
AWS : Europe Operational
AZURE : Europe Operational
GCP : Europe Operational
LAMBDA : Europe Operational
KUBERNETES : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 21, 2020

No incidents reported today.

Sep 20, 2020
Completed - The scheduled maintenance has been completed.
Sep 20, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:00 PDT
Scheduled - We intend to perform upcoming maintenance on Sunday, September 20th from 5:00 AM UTC to 9:00 AM UTC (Saturday, September 19th from 10:00 PM PDT to Sunday, September 20th 2:00 AM PDT). You can expect service interruptions during this timeframe. Please note: Alert notifications may not be generated during this maintenance period. Product UI may be unavailable, slow, or experience an increase in errors. All further updates will be posted here on our status page.
Aug 24, 15:12 PDT
Sep 19, 2020
Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020
Resolved - Beginning 18:15 UTC September 15th, some customers received false Host not Reporting notifications. Some notifications were not resolved automatically and may have continued to show as a violation until manually closed.

We’ve resolved the issue that generated the false notifications in the US region. Services have returned to their normal operation.
Sep 16, 15:37 PDT
Monitoring - Customers impacted by the false Host not Reporting issue should no longer receive new false Host not Reporting notifications. We are continuing to work to resolve all notifications opened due to this issue. Customers may choose to manually close these violations at their convenience.

We encourage customers to review any new Host not Reporting errors to ensure their infrastructure is working as intended.

Data collection is not impacted. We will update this page again once the issue is fully resolved.
Sep 16, 12:28 PDT
Update - We are continuing to work towards resolution of the issue impacting Alerts for Infrastructure in the US region. Data collection is not impacted.
Sep 16, 08:36 PDT
Identified - We have identified the issue with Alerts for Infrastructure in the US region. Data collection is not impacted. We’re working to resolve the issue.
Sep 16, 05:48 PDT
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020
Resolved - Between 18:50 and 20:50 UTC, some customers experienced lagged or missing data from their Kinesis Data Export.

We’ve resolved the issue with Data Export via Kinesis in the US region. Services have returned to their normal operation.
Sep 13, 15:13 PDT
Identified - We have identified the issue with Data Export via Kinesis for New Relic data in the US region. New Relic data collection is not impacted. We’re working to resolve the issue.
Sep 13, 13:25 PDT
Investigating - Some customers are experiencing an issue with UI for Dashboards in the US region. We will update this page as we resolve the issue.
Sep 13, 13:01 PDT
Sep 12, 2020

No incidents reported.

Sep 11, 2020
Resolved - Between 11:54 and 12:44 UTC, some customers experienced errors or slow pages on the UI or received no notifications for Alerts or Synthetics

We’ve resolved the issue with UI and Alerts in the US region. Services have returned to their normal operation.
Sep 11, 06:37 PDT
Identified - We have identified the issue with the UI and Alerts for all Products in the US region. Notifications are impacted for some customers. We’re working to resolve it.
Sep 11, 05:32 PDT
Sep 10, 2020
Resolved - Between 16:33 and 17:50 UTC, some customers experienced irregularities in query results and dashboards.

We’ve resolved the issue with with UI charts/dashboards not loading in the US region. Services have returned to their normal operation.
Sep 10, 11:30 PDT
Investigating - Some customers are experiencing an issue with UI charts/dashboards not loading in the US region. We will update this page as we resolve the issue.
Sep 10, 09:45 PDT
Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020
Resolved - Between 7.30am and 3.50pm UTC, some customers experienced intermittent Query builder errors

We’ve resolved the issue with UI for Dashboard services in the US region. Services have returned to their normal operation.
Sep 7, 08:54 PDT
Update - Some customers are experiencing an issue with Dashboard Service in the US region. We will update this page as we resolve the issue.
Sep 7, 08:25 PDT
Investigating - We are currently investigating this issue.
Sep 7, 08:24 PDT