All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
Cloud integrations
Status of cloud integrations
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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All Systems Operational

About This Site

Welcome to the New Relic status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.

FULL STACK OBSERVABILITY UI : US Operational
Alerts UI : US Operational
APM UI : US Operational
Browser UI : US Operational
Dashboards UI : US Operational
Infrastructure UI : US Operational
Logs UI : US Operational
Mobile UI : US Operational
Serverless UI : US Operational
AWS Lambda Integration : US Operational
Synthetics UI : US Operational
APM Agent : US Operational
Browser Agent : US Operational
Infrastructure Agent and Integrations : US Operational
Mobile Agent : US Operational
Lookout UI : US Operational
Auto-Telemetry with Pixie UI : US Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : US Operational
APM Alert Notifications : US Operational
Browser Alert Notifications : US Operational
Infrastructure Alert Notifications : US Operational
Insights Alert Notifications : US Operational
Logs Alert Notifications : US Operational
Mobile Alert Notifications : US Operational
Serverless Alert Notifications : US Operational
Synthetics Alert Notifications : US Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : US Operational
NRQL Alerts : US Operational
TELEMETRY DATA PLATFORM DATA INGEST : US Operational
Event API : US Operational
Log API : US Operational
Metric API : US Operational
Trace API : US Operational
APPLIED INTELLIGENCE : US Operational
Incident Intelligence : US Operational
Proactive Detection : US Operational
SUPPORT : US Operational
Documentation : US Operational
Support Portal : US Operational
Explorers Hub : US Operational
FULL STACK OBSERVABILITY UI : Europe Operational
Alerts UI : Europe Operational
APM UI : Europe Operational
Browser UI : Europe Operational
Dashboards UI : Europe Operational
Infrastructure UI : Europe Operational
Logs UI : Europe Operational
Mobile UI : Europe Operational
Serverless UI : Europe Operational
AWS Lambda Integration : Europe Operational
Synthetics UI : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Infrastructure Agent and Integrations : Europe Operational
Mobile Agent : Europe Operational
Lookout UI : Europe Operational
Auto-Telemetry with Pixie UI : EU Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : Europe Operational
APM Alert Notifications : Europe Operational
Browser Alert Notifications : Europe Operational
Infrastructure Alert Notifications : Europe Operational
Insights Alert Notifications : Europe Operational
Logs Alert Notifications : Europe Operational
Mobile Alert Notifications : Europe Operational
Serverless Alert Notifications : Europe Operational
Synthetics Alert Notifications : Europe Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : Europe Operational
NRQL Alerts : Europe Operational
TELEMETRY DATA PLATFORM DATA INGEST : Europe Operational
Event API : Europe Operational
Log API : Europe Operational
Metrics API : Europe Operational
Trace API : Europe Operational
APPLIED INTELLIGENCE : Europe Operational
Incident Intelligence : Europe Operational
Proactive Detection : Europe Operational
SUPPORT : Europe Operational
Documentation : Europe Operational
Support Portal : Europe Operational
Explorers Hub : Europe Operational
AWS : US Operational
AZURE : US Operational
GCP : US Operational
LAMBDA : US Operational
KUBERNETES : US Operational
AWS : Europe Operational
AZURE : Europe Operational
GCP : Europe Operational
LAMBDA : Europe Operational
KUBERNETES : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 20, 2021
Resolved - Between 12:38 and 01:07 UTC, some customers experienced issue with UI and alerts for Infrastructure in the EU region. Notifications were impacted for some customers between 12:56 and 01:06 Sept 21 UTC.

We’ve resolved the issue with UI and alerts for Infrastructure in the EU region. Services have returned to their normal operation.
Sep 20, 18:18 PDT
Identified - We have identified the issue with UI and alerts for Infrastructure in the EU region. Notifications are impacted for some customers. We’re working to resolve it.
Sep 20, 18:03 PDT
Sep 19, 2021

No incidents reported.

Sep 18, 2021
Resolved - Between 18:30 and 23:40 UTC, some customers experienced delays in New Relic Products. Notifications were impacted for some customers between alert suppression 18:30 to 23:30 UTC.

We’ve resolved the issue with UI and/or alerts for New Relic Products in the US region. Services have returned to their normal operation.
Sep 18, 16:53 PDT
Update - The issue with New Relic and/or alerts in the US region is ongoing and identified. Notifications are impacted for some customers. We’re working to resolve it.
Sep 18, 15:47 PDT
Update - The issue with New Relic and/or alerts in the US region is ongoing and identified. Notifications are impacted for some customers. We’re working to resolve it.
Sep 18, 14:34 PDT
Update - The issue with New Relic and/or alerts in the US region is ongoing and identified. Notifications are impacted for some customers. We’re working to resolve it.
Sep 18, 13:08 PDT
Identified - We have identified the issue with UI and/or alerts for New Relic in the US region. Notifications are impacted for some customers. We’re working to resolve it.
Sep 18, 11:57 PDT
Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
Resolved - Between 21:40 and 23:43 UTC, some customers experienced Usage and Consumption Events being delayed in the US region.
We have resolved the issue, and services have returned to their normal operation.
Sep 14, 17:44 PDT
Update - We have identified the issue with Usage and Consumption Events being delayed in the US region. Data collection is not impacted. We’re working to resolve the issue.
Sep 14, 17:41 PDT
Identified - We have identified the issue with Usage and Consumption Events being delayed in the US region. Data collection is not impacted. We’re working to resolve the issue.
Sep 14, 17:31 PDT
Investigating - We have identified the issue with Usage and Consumption Events being delayed in the US. Notifications may be impacted for customers. We’re working to resolve it.
Sep 14, 16:07 PDT
Sep 13, 2021
Resolved - Between 12:34am and 1:32am UTC, some customers experienced an issue with UI and alerts for NRQL in the EU region. Notifications were impacted for some customers.

We’ve resolved the issue with NRQL Alerts in the EU region. Services have returned to their normal operation.
Sep 13, 18:40 PDT
Investigating - Some customers are experiencing an issue with UI and alerts for NRQL in the EU region. We will update this page as we resolve the issue.
Sep 13, 17:59 PDT
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021
Resolved - This incident has been resolved.
Sep 9, 14:11 PDT
Update - Between 19:30 and 21:00 UTC, some customers were unable to access New Relic. Customers may have seen errors when attempting to log in. Notifications were impacted for some customers.

We’ve resolved the issue accessing New Relic in the EU region. Services have returned to their normal operation.
Sep 9, 14:09 PDT
Update - We have identified the issue accessing New Relic in the EU region that may cause false-positive alert notifications.

To reduce noise, alert notifications are being temporarily suppressed for applicable customers. We are working to resolve the underlying issue and will re-enable alert notifications upon resolution.
Sep 9, 13:50 PDT
Update - We have identified an issue accessing New Relic in the EU region. Notifications are impacted for some customers. We’re working to resolve it.
Sep 9, 13:31 PDT
Identified - We have identified the issue impacting the New Relic UI in the EU region. Data collection is not impacted. We’re working to resolve the issue.
Sep 9, 12:55 PDT
Investigating - Some customers are experiencing an issue with accessing the New Relic UI in the EU region. We will update this page as we resolve the issue.
Sep 9, 12:38 PDT
Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.