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All systems are working normally
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New Relic platform
Status of New Relic products and features
Cloud integrations
Status of cloud integrations
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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All Systems Operational

About This Site

Please see this update regarding New Relic’s current operating plan which is our commitment to keeping our products and services running for our customers. The availability of our platform and services is a top priority during the COVID-19 situation.

FULL STACK OBSERVABILITY UI : US Operational
Alerts UI : US Operational
APM UI : US Operational
Browser UI : US Operational
Dashboards UI : US Operational
Infrastructure UI : US Operational
Insights UI : US Operational
Logs UI : US Operational
Mobile UI : US Operational
Serverless UI : US Operational
AWS Lambda Integration : US Operational
Synthetics UI : US Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : US Operational
APM Alert Notifications : US Operational
Browser Alert Notifications : US Operational
Infrastructure Alert Notifications : US Operational
Insights Alert Notifications : US Operational
Logs Alert Notifications : US Operational
Mobile Alert Notifications : US Operational
Serverless Alert Notifications : US Operational
Synthetics Alert Notifications : US Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : US Operational
NRQL Alerts : US Operational
TELEMETRY DATA PLATFORM DATA INGEST : US Operational
APM Agent : US Operational
Browser Agent : US Operational
Infrastructure Agent and Integrations : US Operational
Mobile Agent : US Operational
Event API : US Operational
Log API : US Operational
Metric API : US Operational
Trace API : US Operational
APPLIED INTELLIGENCE : US Operational
Incident Intelligence : US Operational
Proactive Detection : US Operational
SUPPORT : US Operational
Documentation : US Operational
Support Portal : US Operational
Explorers Hub : US Operational
FULL STACK OBSERVABILITY UI : Europe Operational
Alerts UI : Europe Operational
APM UI : Europe Operational
Browser UI : Europe Operational
Dashboards UI : Europe Operational
Infrastructure UI : Europe Operational
Insights UI : Europe Operational
Logs UI : Europe Operational
Mobile UI : Europe Operational
Serverless UI : Europe Operational
AWS Lambda Integration : Europe Operational
Synthetics UI : Europe Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : Europe Operational
APM Alert Notifications : Europe Operational
Browser Alert Notifications : Europe Operational
Infrastructure Alert Notifications : Europe Operational
Insights Alert Notifications : Europe Operational
Logs Alert Notifications : Europe Operational
Mobile Alert Notifications : Europe Operational
Serverless Alert Notifications : Europe Operational
Synthetics Alert Notifications : Europe Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : Europe Operational
NRQL Alerts : Europe Operational
TELEMETRY DATA PLATFORM DATA INGEST : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Infrastructure Agent and Integrations : Europe Operational
Mobile Agent : Europe Operational
Event API : Europe Operational
Log API : Europe Operational
Metrics API : Europe Operational
Trace API : Europe Operational
APPLIED INTELLIGENCE : Europe Operational
Incident Intelligence : Europe Operational
Proactive Detection : Europe Operational
SUPPORT : Europe Operational
Documentation : Europe Operational
Support Portal : Europe Operational
Explorers Hub : Europe Operational
AWS : US Operational
AZURE : US Operational
GCP : US Operational
LAMBDA : US Operational
KUBERNETES : US Operational
AWS : Europe Operational
AZURE : Europe Operational
GCP : Europe Operational
LAMBDA : Europe Operational
KUBERNETES : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 24, 2020

No incidents reported today.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020
Alerts/UI Irregularities for US Region
Resolved - Between 03:19 and 4:59 UTC, some customers experienced delayed data ingestion/population. Notifications were impacted for some customers between 03:52 and 4:59 UTC.

We’ve resolved the issue with UI and alerts in the US region. Services have returned to their normal operation.
Nov 18, 21:15 PST
Monitoring - We’ve resolved the issue with UI and alerts in the US region. Services have returned to their normal operation.
Nov 18, 21:00 PST
Investigating - Some customers are experiencing an issue with UI and alerts in the US region. We will update this page as we resolve the issue.
Nov 18, 20:32 PST
Nov 17, 2020

No incidents reported.

Nov 16, 2020
API and Nerdlet Irregularities in US Region
Resolved - We’ve resolved the issue with nerdlets and APIs in the US region. Services have returned to their normal operation.
Nov 16, 12:51 PST
Investigating - Some customers are experiencing an issue with nerdlets and APIs in the US region. We will update this page as we resolve the issue.
Nov 16, 11:50 PST
Nov 15, 2020
Alerts Irregularities for US Region
Resolved - Between 02:30 and 03:00 UTC, some customers experienced false or delayed alert notifications.

We’ve resolved the issue with alerts in the US region. Services have returned to their normal operation.
Nov 15, 18:30 PST
Nov 14, 2020
Multiple Products UI/Alerts Irregularities for US Region
Resolved - Between 05:46 and 06:26 UTC, some customers experienced intermittent UI irregularities, where charts may have failed to load, and some customers may have been unable to login. Notifications were impacted for some customers between 06:10 and 06:32 UTC.

We’ve resolved the issue with UI and alerts for Multiple Products in the US region. Services have returned to their normal operation.
Nov 14, 22:35 PST
Investigating - Some customers are experiencing an issue with UI and alerts for Multiple Products in the US region. We will update this page as we resolve the issue.
Nov 14, 22:15 PST
Multiple Products UI/Alerts Irregularities for US Region
Resolved - Between 14:00 and 15:12 UTC, some customers experienced intermittent UI irregularities, where charts may have failed to load, and some customers may have been unable to login. Notifications were impacted for some customers between 14:27 and 15:12 UTC.

We’ve resolved the issue with UI and alerts for Multiple Products in the US region. Services have returned to their normal operation.
Nov 14, 07:18 PST
Investigating - Some customers are experiencing an issue with UI and alerts for Multiple Products in the US region. We will update this page as we resolve the issue.
Nov 14, 06:38 PST
Nov 13, 2020
Multiple Products UI Irregularities for US Region
Resolved - Between 21:30 and 23:45 UTC, some customers experienced intermittent chart irregularities where charts may have shown no data.

We’ve resolved the issue with UI for Multiple Products in the US region. Services have returned to their normal operation.
Nov 13, 16:05 PST
Identified - We have identified the issue with UI Irregularities for Multiple Products in the US region. Data collection is not impacted. We’re working to resolve the issue.
Nov 13, 14:41 PST
Investigating - Some customers are experiencing an issue with UI for Multiple Products in the US region. We will update this page as we resolve the issue.
Nov 13, 14:25 PST
Synthetics Alerts/UI Unavailable for US Region
Resolved - Between 16:34 and 16:45 UTC, some customers experienced failures in Synthetics checks, which generated false alerts.

We’ve resolved the issue with UI and alerts for Synthetics in the US region. Services have returned to their normal operation.
Nov 13, 09:08 PST
Investigating - Some customers are experiencing an issue with UI and alerts for Synthetics in the US region. We will update this page as we resolve the issue.
Nov 13, 08:57 PST
Infra Alerts issue has been identified in US Region
Resolved - Between 08:00 and 11:00 UTC, some customers experienced a delay in Alert notifications for Infrastructure in the US region.

Services have returned to their normal operation.
Nov 13, 03:32 PST
Monitoring - We’ve resolved the issue with Alerts for Infrastructure in the US regions. Services have returned to their normal operation.
Nov 13, 03:15 PST
Investigating - Some customers are experiencing an issue delays with Alerts for Infrastructure in the US region. We will update this page as we resolve the issue.
Nov 13, 01:21 PST
Nov 12, 2020
Synthetics Containerized Private Minions UI Unavailable for US Region
Resolved - Between 16:00 and 18:10 UTC, some customers experienced issues with UI accessibility for Synthetics Containerized Private Minions in the US region.

We’ve resolved the issue with UI and/or alerts for UI accessibility for Synthetics Containerized Private Minions in the US region. Services have returned to their normal operation.
Nov 12, 10:21 PST
Investigating - Some customers are experiencing an issue with UI accessibility for Synthetics Containerized Private Minions in the US region. We will update this page as we resolve the issue.
Nov 12, 09:53 PST
Nov 11, 2020
US Region Data lag in Insights, Dashboards and Synthetics, NRQL alert notifications impacted
Resolved - Some customers experienced data delays with Browser, Mobile and Synthetics data. Alert notifications were suppressed for Browser, Mobile, Synthetics and NRQL Data will not be recovered.

We’ve resolved the issue with data delays and alerts for Browser, Mobile, Synthetics products in the US fregion Services have returned to their normal operation.
Nov 11, 08:11 PST
Update - We continue to work on resolving an issue identified with data delays for Browser, Mobile, Synthetics and NRQL alerts in the US regions. The Alerts notifications for NRQL, Browser, Mobile and Synthetics are working. There may be some data loss. We’re working to resolve it.
Nov 11, 07:13 PST
Identified - We have identified the issue with data delays and alerts for Browser, Mobile, Synthetics and NRQL alerts in the US regions. There may be some data loss. Notifications are impacted for some customers. We’re working to resolve it.
Nov 11, 05:52 PST
Update - We are continuing to investigate this issue.
Nov 11, 05:14 PST
Update - We are continuing to investigate this issue.
Nov 11, 04:38 PST
Investigating - Some customers are experiencing an issue with Ui in Browser, Dashboards, Insights UI and NRQL alerts in the US region. We will update this page as we resolve the issue.
Nov 11, 04:31 PST
Metric Data Delays and Alert Notification Irregularities for US Region
Resolved - Between 11:50am and 09:45 UTC, some customers experienced metric data lag consumption. Additionally all alerts were impacted between 01:32am and 04:12am UTC.  Data will not be recovered.

We’ve resolved the issue with UI for metric data in the US region. Services have returned to their normal operation.
Nov 11, 03:21 PST
Update - We are continuing to address the issue with the UI for metric data in the US region. We’re working to resolve it.
Nov 11, 01:17 PST
Update - We are continuing to address the issue with the UI for metric data in the US region. We’re working to resolve it.
Nov 10, 22:46 PST
Update - We have resolved the alerts portion of this event. We are continuing our work to resolve the issue with the UI for metric data in the US region.
Nov 10, 20:57 PST
Update - We have identified the issue with UI for metric data and alerts in the US region. Notifications are impacted for some customers. We’re continuing to working to resolve it.
Nov 10, 20:40 PST
Identified - We have identified the issue with UI for metric data and alerts in the US region. Notifications are impacted for some customers. We’re working to resolve it.
Nov 10, 19:03 PST
Investigating - Some customers are experiencing an issue with UI for metric data and alerts in the US region. We will update this page as we resolve the issue.
Nov 10, 17:30 PST
Nov 10, 2020
Logging UI/Alerts Delays for US Region
Resolved - Between 05:24 and 05:43 UTC, some customers experienced logging data lag and missed logging alert notifications.

We’ve resolved the issue with UI and alerts for Logging in the US region. Services have returned to their normal operation.
Nov 10, 21:52 PST
Investigating - Some customers are experiencing an issue with UI and alerts for Logging in the US region. We will update this page as we resolve the issue.
Nov 10, 21:39 PST
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