All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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Support Portal Is Undergoing Maintenance
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 7, 15:41 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 15:45 PST
Scheduled - Our Support Portal at support.newrelic.com is undergoing maintenance. To contact our Support Team, please use the In-Product Support experience or select the Documentation and Support (question mark icon) in New Relic One. To update an existing support case, please reply to the email notification you received from your case.

About This Site

Welcome to the New Relic status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.

UI : US Operational
Alerts : US Operational
APM : US Operational
Auto-Telemetry with Pixie : US Operational
AWS Lambda Integration : US Operational
Browser : US Operational
Dashboards : US Operational
Incident Intelligence : US Operational
Infrastructure : US Operational
Infrastructure Integrations : US Operational
Logs : US Operational
Lookout : US Operational
Mobile : US Operational
Open Instrumentation : US Operational
Proactive Detection : US Operational
Serverless : US Operational
Synthetics : US Operational
Alert Notifications : US Operational
APM : US Operational
Browser : US Operational
Infrastructure : US Operational
Logs : US Operational
Mobile : US Operational
NRQL : US Operational
Serverless : US Operational
Synthetics : US Operational
Data Ingest : US Operational
APM Agent : US Operational
Browser Agent : US Operational
Event API : US Operational
Incident Intelligence API : US Operational
Infrastructure Agent : US Operational
Log API : US Operational
Metric API : US Operational
Mobile Agent : US Operational
OTLP API : US Operational
Trace API : US Operational
UI : Europe Operational
Alerts : Europe Operational
APM : Europe Operational
Auto-Telemetry with Pixie : EU Operational
AWS Lambda Integration : Europe Operational
Browser : Europe Operational
Dashboards : Europe Operational
Incident Intelligence : Europe Operational
Infrastructure : Europe Operational
Infrastructure Integrations : Europe Operational
Logs : Europe Operational
Lookout : Europe Operational
Mobile : Europe Operational
Open Instrumentation : Europe Operational
Proactive Detection : Europe Operational
Serverless : Europe Operational
Synthetics : Europe Operational
Alert Notifications : Europe Operational
APM : Europe Operational
Browser : Europe Operational
Infrastructure : Europe Operational
Logs : Europe Operational
Mobile : Europe Operational
NRQL : Europe Operational
Serverless : Europe Operational
Synthetics : Europe Operational
Data Ingest : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Event API : Europe Operational
Incident Intelligence API : Europe Operational
Infrastructure Agent : Europe Operational
Log API : Europe Operational
Metric API : Europe Operational
Mobile Agent : Europe Operational
OTLP API : Europe Operational
Trace API : Europe Operational
isNewUser Operational
SUPPORT : US Under Maintenance
Support Portal : US ? Under Maintenance
SUPPORT : Europe Under Maintenance
Support Portal : Europe ? Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2022

No incidents reported today.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022
Mobile Alerts & UI Irregularities for US & EU Regions
Resolved - Between 09:00 January 17th and 01:32 January 19th UTC, some customers experienced missing Mobile data and related alert notifications. Data will not be recovered.

We’ve resolved the issue with UI and alerts for Mobile in the US and EU regions. Services have returned to their normal operation.
Jan 16, 01:00 PST
Jan 15, 2022
Case Creation Temporarily Unavailable in In-Product Support
Completed - The system maintenance is now complete and services have been restored. New cases can be filed using the In-Product Support experience in New Relic One again.
Jan 15, 21:35 PST
Verifying - The maintenance is complete. The ability to create cases through In-Product Support will be restored shortly.
Jan 15, 21:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 19:00 PST
Scheduled - The case creation feature in the New Relic One In-Product Support experience will be temporarily unavailable during a short period of downtime due to system maintenance. For immediate assistance during this time, please visit our Explorers Hub community at discuss.newrelic.com.
Jan 15, 18:41 PST
Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

Unresolved incident: Support Portal Is Undergoing Maintenance.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

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