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The cloud provider resolved the service interruption and impacted services have returned to normal operations.","created_at":"2026-05-18T16:25:20.662Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-18T16:25:20.662Z","display_at":"2026-05-18T16:25:20.662Z","deliver_notifications":false,"tweet_id":null,"id":"ynjdgvvyp8kx","incident_id":"pnfchwtft08w","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"UI and Data Irregularities - US Region","status":"resolved","created_at":"2026-05-15T00:06:54.422Z","updated_at":"2026-05-15T01:45:20.018Z","monitoring_at":"2026-05-15T01:16:23.730Z","resolved_at":"2026-05-15T01:45:19.997Z","impact":"major","shortlink":"https://stspg.io/0lw92vj9d205","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-15T00:06:54.396Z","reminder_intervals":null,"id":"qyqpdvncpw9t","page_id":"nwg5xmnm9d17","incident_updates":[{"status":"resolved","body":"Between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026, some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted.\n\nWe resolved this issue and the above services have returned to normal operation.","created_at":"2026-05-15T01:45:19.997Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-15T01:45:19.997Z","display_at":"2026-05-15T01:45:19.997Z","deliver_notifications":true,"tweet_id":null,"id":"ww61rlb2jpsp","incident_id":"qyqpdvncpw9t","custom_tweet":null,"affected_components":[{"code":"k4c77k6bzcl7","name":"UI : US - Alerts : US","old_status":"partial_outage","new_status":"operational"},{"code":"ty1004s644gq","name":"UI : US - APM : US","old_status":"partial_outage","new_status":"operational"},{"code":"k2c0hnpnmgqn","name":"UI : US - Auto-Telemetry with Pixie : US","old_status":"partial_outage","new_status":"operational"},{"code":"j6v4tzmw08t4","name":"UI : US - AWS Lambda Integration : US","old_status":"partial_outage","new_status":"operational"},{"code":"1mwh21hqrxlw","name":"UI : US - Browser : US","old_status":"partial_outage","new_status":"operational"},{"code":"nw4g7754n7tl","name":"UI : US - Dashboards : US","old_status":"partial_outage","new_status":"operational"},{"code":"x87lk2mkvdtx","name":"UI : US - Incident Intelligence : US","old_status":"partial_outage","new_status":"operational"},{"code":"g3mtj9z8c1cq","name":"UI : US - Infrastructure : US","old_status":"partial_outage","new_status":"operational"},{"code":"q94v4hz14v0f","name":"UI : US - Infrastructure Integrations : US","old_status":"partial_outage","new_status":"operational"},{"code":"xrzsz1k79xbd","name":"UI : US - Logs : US","old_status":"partial_outage","new_status":"operational"},{"code":"5qhzckvc2ncn","name":"UI : US - Lookout : US","old_status":"partial_outage","new_status":"operational"},{"code":"mc4f9x2xl1zg","name":"UI : US - Mobile : US","old_status":"partial_outage","new_status":"operational"},{"code":"927km3k58wgb","name":"UI : US - Open Instrumentation : US","old_status":"partial_outage","new_status":"operational"},{"code":"8k5pmrjbl1w0","name":"UI : US - Proactive Detection : US","old_status":"partial_outage","new_status":"operational"},{"code":"7yqy1ctsjw35","name":"UI : US - Serverless : US","old_status":"partial_outage","new_status":"operational"},{"code":"5kj1rklxtgzg","name":"UI : US - Synthetics : US","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"We are seeing recovery for impacted services, and continue monitoring New Relic systems for full recovery. Some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers in the US region may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted.","created_at":"2026-05-15T01:16:23.730Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-15T01:16:23.730Z","display_at":"2026-05-15T01:16:23.730Z","deliver_notifications":true,"tweet_id":null,"id":"0crw6f58h4jz","incident_id":"qyqpdvncpw9t","custom_tweet":null,"affected_components":[{"code":"k4c77k6bzcl7","name":"UI : US - Alerts : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"ty1004s644gq","name":"UI : US - APM : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"k2c0hnpnmgqn","name":"UI : US - Auto-Telemetry with Pixie : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"j6v4tzmw08t4","name":"UI : US - AWS Lambda Integration : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"1mwh21hqrxlw","name":"UI : US - Browser : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"nw4g7754n7tl","name":"UI : US - Dashboards : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"x87lk2mkvdtx","name":"UI : US - Incident Intelligence : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"g3mtj9z8c1cq","name":"UI : US - Infrastructure : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"q94v4hz14v0f","name":"UI : US - Infrastructure Integrations : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"xrzsz1k79xbd","name":"UI : US - Logs : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"5qhzckvc2ncn","name":"UI : US - Lookout : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"mc4f9x2xl1zg","name":"UI : US - Mobile : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"927km3k58wgb","name":"UI : US - Open Instrumentation : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8k5pmrjbl1w0","name":"UI : US - Proactive Detection : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"7yqy1ctsjw35","name":"UI : US - Serverless : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"5kj1rklxtgzg","name":"UI : US - Synthetics : US","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We continue investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards. After further review, Alerts were not impacted. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.","created_at":"2026-05-15T00:42:19.039Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-15T00:42:19.039Z","display_at":"2026-05-15T00:42:19.039Z","deliver_notifications":true,"tweet_id":null,"id":"nz2bgqz5vzlr","incident_id":"qyqpdvncpw9t","custom_tweet":null,"affected_components":[{"code":"k4c77k6bzcl7","name":"UI : US - Alerts : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"ty1004s644gq","name":"UI : US - APM : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"k2c0hnpnmgqn","name":"UI : US - Auto-Telemetry with Pixie : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"j6v4tzmw08t4","name":"UI : US - AWS Lambda Integration : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"1mwh21hqrxlw","name":"UI : US - Browser : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"nw4g7754n7tl","name":"UI : US - Dashboards : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"x87lk2mkvdtx","name":"UI : US - Incident Intelligence : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"g3mtj9z8c1cq","name":"UI : US - Infrastructure : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"q94v4hz14v0f","name":"UI : US - Infrastructure Integrations : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"xrzsz1k79xbd","name":"UI : US - Logs : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"5qhzckvc2ncn","name":"UI : US - Lookout : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"mc4f9x2xl1zg","name":"UI : US - Mobile : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"927km3k58wgb","name":"UI : US - Open Instrumentation : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8k5pmrjbl1w0","name":"UI : US - Proactive Detection : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"7yqy1ctsjw35","name":"UI : US - Serverless : US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"5kj1rklxtgzg","name":"UI : US - Synthetics : US","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.","created_at":"2026-05-15T00:06:54.727Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-15T00:06:54.727Z","display_at":"2026-05-15T00:06:54.727Z","deliver_notifications":true,"tweet_id":null,"id":"2ct5ll0m4kky","incident_id":"qyqpdvncpw9t","custom_tweet":null,"affected_components":[{"code":"k4c77k6bzcl7","name":"UI : US - Alerts : US","old_status":"operational","new_status":"partial_outage"},{"code":"ty1004s644gq","name":"UI : US - APM : US","old_status":"operational","new_status":"partial_outage"},{"code":"k2c0hnpnmgqn","name":"UI : US - Auto-Telemetry with Pixie : US","old_status":"operational","new_status":"partial_outage"},{"code":"j6v4tzmw08t4","name":"UI : US - AWS Lambda Integration : 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US","created_at":"2019-09-20T11:46:42.156Z","updated_at":"2026-07-12T06:00:12.420Z","position":16,"description":null,"showcase":false,"start_date":null,"id":"5kj1rklxtgzg","page_id":"nwg5xmnm9d17","group_id":"yccndq67x7cs"}]},{"name":"Issue when querying live edge data in the US region","status":"resolved","created_at":"2026-04-13T12:44:01.104Z","updated_at":"2026-04-14T10:24:48.283Z","monitoring_at":null,"resolved_at":"2026-04-13T15:17:33.776Z","impact":"minor","shortlink":"https://stspg.io/v9nsrxqpd6v0","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{"upboard":{"id":39481}},"started_at":"2026-04-13T12:49:56.000Z","reminder_intervals":null,"id":"mgly7jkjkmkr","page_id":"nwg5xmnm9d17","incident_updates":[{"status":"resolved","body":"Between 10:30 AM and 2:40 PM UTC on April 13th, some customers may have experienced an issue to query live edge data and some customers may have noticed stopped synthetic monitors in the US region. The issue is now resolved and impacted services have returned to normal operations.","created_at":"2026-04-13T15:17:33.776Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-13T15:17:33.776Z","display_at":"2026-04-13T15:17:33.776Z","deliver_notifications":true,"tweet_id":null,"id":"xksltst4lgjc","incident_id":"mgly7jkjkmkr","custom_tweet":null,"affected_components":[{"code":"nw4g7754n7tl","name":"UI : US - Dashboards : US","old_status":"degraded_performance","new_status":"operational"},{"code":"xrzsz1k79xbd","name":"UI : US - Logs : US","old_status":"degraded_performance","new_status":"operational"},{"code":"5kj1rklxtgzg","name":"UI : US - Synthetics : US","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are still investigating an issue where some customers may be unable to query live edge data and some customers may notice stopped synthetic monitors in the US region. We continue to work on the issue and understand root cause. 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Event API : Europe","old_status":"operational","new_status":"under_maintenance"},{"code":"jk2k3ln898rx","name":"Data Ingest : Europe - Incident Intelligence API : Europe","old_status":"operational","new_status":"under_maintenance"},{"code":"hm4r9fn1gr93","name":"Data Ingest : Europe - Infrastructure Agent : Europe","old_status":"operational","new_status":"under_maintenance"},{"code":"858xlnc93b96","name":"Data Ingest : Europe - Log API : Europe","old_status":"operational","new_status":"under_maintenance"},{"code":"vdkznxzlr7nn","name":"Data Ingest : Europe - Metric API : Europe","old_status":"operational","new_status":"under_maintenance"},{"code":"jdszr85tpvd1","name":"Data Ingest : Europe - Mobile Agent : Europe","old_status":"operational","new_status":"under_maintenance"},{"code":"0ggq3l63l1sh","name":"Data Ingest : Europe - OTLP API : Europe","old_status":"operational","new_status":"under_maintenance"},{"code":"15b9hc4j611g","name":"Data Ingest : Europe - Trace API : Europe","old_status":"operational","new_status":"under_maintenance"},{"code":"64hk5ch1ww5b","name":"Data Ingest : Europe - Synthetics : Europe","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-04-08T23:00:12.529Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-08T23:00:12.529Z","display_at":"2026-04-08T23:00:12.529Z","deliver_notifications":true,"tweet_id":null,"id":"gdfw5y6nvhy4","incident_id":"mxmcjztyvrzv","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Permanent G2 Certificate Transition Postponed to April 09, 2026\n\nTo allow customers additional time to update legacy environments and avoid data drops, New Relic is postponing the permanent transition to the DigiCert Global Root G2 certificate by one week.\n\nThe final cutover is now scheduled for 00:00 UTC on April 09, 2026.\n\nPlease note: This is the final postponement. Because the industry-wide deadline for G1 distrust is April 15th, we cannot delay this change any further without risking a total service interruption for all New Relic customers. Systems not updated by April 9th will lose the ability to send telemetry data to New Relic.\n\nAny further updates will be posted on status.newrelic.com, as well as our forum:                                                                                           https://support.newrelic.com/s/hubtopic/aAXPh000000HVSPOA4/action-required-root-certificate-update-on-april-1-2026","created_at":"2026-04-01T17:11:51.843Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-01T17:11:51.843Z","display_at":"2026-04-01T17:11:51.843Z","deliver_notifications":true,"tweet_id":null,"id":"4j85m9bpjblh","incident_id":"mxmcjztyvrzv","custom_tweet":null,"affected_components":[{"code":"2vkckmpm1kh6","name":"Data Ingest : US - APM Agent : US","old_status":"operational","new_status":"operational"},{"code":"1ccpnwlhg6xx","name":"Data Ingest : US - Browser Agent : US","old_status":"operational","new_status":"operational"},{"code":"45zc1fn1w80h","name":"Data Ingest : US - Event API : US","old_status":"operational","new_status":"operational"},{"code":"5kywhg5j0l21","name":"Data Ingest : US - 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APM Agent : Europe","old_status":"operational","new_status":"operational"},{"code":"zsjcl7zv5sn2","name":"Data Ingest : Europe - Browser Agent : Europe","old_status":"operational","new_status":"operational"},{"code":"yqcw0krmvwj5","name":"Data Ingest : Europe - Event API : Europe","old_status":"operational","new_status":"operational"},{"code":"jk2k3ln898rx","name":"Data Ingest : Europe - Incident Intelligence API : Europe","old_status":"operational","new_status":"operational"},{"code":"hm4r9fn1gr93","name":"Data Ingest : Europe - Infrastructure Agent : Europe","old_status":"operational","new_status":"operational"},{"code":"858xlnc93b96","name":"Data Ingest : Europe - Log API : Europe","old_status":"operational","new_status":"operational"},{"code":"vdkznxzlr7nn","name":"Data Ingest : Europe - Metric API : Europe","old_status":"operational","new_status":"operational"},{"code":"jdszr85tpvd1","name":"Data Ingest : Europe - Mobile Agent : Europe","old_status":"operational","new_status":"operational"},{"code":"0ggq3l63l1sh","name":"Data Ingest : Europe - OTLP API : Europe","old_status":"operational","new_status":"operational"},{"code":"15b9hc4j611g","name":"Data Ingest : Europe - Trace API : Europe","old_status":"operational","new_status":"operational"},{"code":"64hk5ch1ww5b","name":"Data Ingest : Europe - Synthetics : Europe","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"On April 2nd at 00:00 UTC, New Relic will permanently transition to the DigiCert G2 root certificate for all endpoints. \n\nThis aligns with an industry-wide security change. On April 15th, 2026, major browser trust stores and security authorities will officially distrust the legacy DigiCert G1 Root Certificate. To maintain its strong continued security posture, New Relic is updating its infrastructure to utilize modern root certificates prior to this deadline.                                                                         \n                                                                                                                                                                                                               \nMost modern systems and agents are designed to handle this change automatically.\nIf your systems do not recognize and trust these newer root certificates when the update is applied, the secure handshake will fail and would result in a telemetry data drop, meaning your metrics, events, traces, and logs may stop reporting to the New Relic platform. This risk is primarily associated with legacy Java agents (older than v6.4.2), certain Docker images, and systems using pinned certificates.\n                                                                                                  \nAny further updates will be posted on status.newrelic.com, as well as our forum:                                                                                           https://support.newrelic.com/s/hubtopic/aAXPh000000HVSPOA4/action-required-root-certificate-update-on-april-1-2026","created_at":"2026-03-18T17:54:37.672Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-18T17:54:37.672Z","display_at":"2026-03-18T17:54:37.672Z","deliver_notifications":true,"tweet_id":null,"id":"cyf7cxzstsk2","incident_id":"mxmcjztyvrzv","custom_tweet":null,"affected_components":[{"code":"2vkckmpm1kh6","name":"Data Ingest : US - APM Agent : US","old_status":"operational","new_status":"operational"},{"code":"1ccpnwlhg6xx","name":"Data 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}