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All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
Cloud integrations
Status of cloud integrations
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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All Systems Operational

About This Site

Please see this update regarding New Relic’s current operating plan which is our commitment to keeping our products and services running for our customers. The availability of our platform and services is a top priority during the COVID-19 situation.

FULL STACK OBSERVABILITY UI : US Operational
Alerts UI : US Operational
APM UI : US Operational
Browser UI : US Operational
Dashboards UI : US Operational
Infrastructure UI : US Operational
Insights UI : US Operational
Logs UI : US Operational
Mobile UI : US Operational
Serverless UI : US Operational
AWS Lambda Integration : US Operational
Synthetics UI : US Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : US Operational
APM Alert Notifications : US Operational
Browser Alert Notifications : US Operational
Infrastructure Alert Notifications : US Operational
Insights Alert Notifications : US Operational
Logs Alert Notifications : US Operational
Mobile Alert Notifications : US Operational
Serverless Alert Notifications : US Operational
Synthetics Alert Notifications : US Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : US Operational
NRQL Alerts : US Operational
TELEMETRY DATA PLATFORM DATA INGEST : US Operational
APM Agent : US Operational
Browser Agent : US Operational
Infrastructure Agent and Integrations : US Operational
Mobile Agent : US Operational
Event API : US Operational
Log API : US Operational
Metric API : US Operational
Trace API : US Operational
APPLIED INTELLIGENCE : US Operational
Incident Intelligence : US Operational
Proactive Detection : US Operational
SUPPORT : US Operational
Documentation : US Operational
Support Portal : US Operational
Explorers Hub : US Operational
FULL STACK OBSERVABILITY UI : Europe Operational
Alerts UI : Europe Operational
APM UI : Europe Operational
Browser UI : Europe Operational
Dashboards UI : Europe Operational
Infrastructure UI : Europe Operational
Insights UI : Europe Operational
Logs UI : Europe Operational
Mobile UI : Europe Operational
Serverless UI : Europe Operational
AWS Lambda Integration : Europe Operational
Synthetics UI : Europe Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : Europe Operational
APM Alert Notifications : Europe Operational
Browser Alert Notifications : Europe Operational
Infrastructure Alert Notifications : Europe Operational
Insights Alert Notifications : Europe Operational
Logs Alert Notifications : Europe Operational
Mobile Alert Notifications : Europe Operational
Serverless Alert Notifications : Europe Operational
Synthetics Alert Notifications : Europe Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : Europe Operational
NRQL Alerts : Europe Operational
TELEMETRY DATA PLATFORM DATA INGEST : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Infrastructure Agent and Integrations : Europe Operational
Mobile Agent : Europe Operational
Event API : Europe Operational
Log API : Europe Operational
Metrics API : Europe Operational
Trace API : Europe Operational
APPLIED INTELLIGENCE : Europe Operational
Incident Intelligence : Europe Operational
Proactive Detection : Europe Operational
SUPPORT : Europe Operational
Documentation : Europe Operational
Support Portal : Europe Operational
Explorers Hub : Europe Operational
AWS : US Operational
AZURE : US Operational
GCP : US Operational
LAMBDA : US Operational
KUBERNETES : US Operational
AWS : Europe Operational
AZURE : Europe Operational
GCP : Europe Operational
LAMBDA : Europe Operational
KUBERNETES : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 25, 2020

No incidents reported today.

Oct 24, 2020

No incidents reported.

Oct 23, 2020
EU Region Unavailability
Resolved - We’ve resolved the issue with the UI for all Products in the EU region. Services have returned to their normal operation.
Oct 23, 07:26 PDT
Identified - We have identified the issue with the UI for all Products in the EU region. Data collection is not impacted. We’re working to resolve the issue.
Oct 23, 06:01 PDT
Investigating - Some customers are experiencing an issue with the UI for all products in the EU region. We will update this page as we resolve the issue.
Oct 23, 05:30 PDT
Oct 22, 2020
NRQL Alert Irregularities in the US Region
Resolved - Between 20:45 and 21:58 UTC, some customers experienced missed or false alert notifications.

We’ve resolved the issue with NRQL Alerts in the US Region. Services have returned to their normal operation.
Oct 22, 15:12 PDT
Identified - We have identified the issue with NRQL Alerts in the US Region. Data collection is not impacted. We’re working to resolve the issue.
Oct 22, 14:33 PDT
Investigating - Some customers are experiencing an issue with NRQL Alerts in the US Region. To avoid false alert notifications, NRQL alerts have been suppressed. We will update this page as we resolve the issue.
Oct 22, 14:05 PDT
Oct 21, 2020
Synthetics Latency in EU Region
Resolved - Between 0600 and 0715 UTC, some customers experienced a delay in checks and an increase in errors.

We’ve resolved the issue with UI and alerts for Synthetics in the EU region. Services have returned to their normal operation.
Oct 21, 00:30 PDT
Monitoring - We’ve resolved the issue with UI and alerts for Synthetics in the EU region. Services have returned to their normal operation.
Oct 21, 00:24 PDT
Investigating - Some customers are experiencing an issue with UI and alerts for Synthetics in the EU region. We will update this page as we resolve the issue.
Oct 20, 23:42 PDT
Oct 20, 2020
Oct 19, 2020
Serverless and AWS Lambda Integration UI and Alert Irregularities in US Region
Resolved - Between 20:55 and 21:43 UTC, some customers experienced delays and gaps in charts for Serverless and connection issues with AWS Lambda Integration. Notifications were impacted during this incident, and data will not be recovered.

We’ve resolved the issue with Serverless and AWS Lambda Integration for the US Region. Services have returned to their normal operation.
Oct 19, 14:59 PDT
Investigating - Some customers are experiencing an issue with UI and alerts for Serverless and AWS Lambda Integration in the US region. Alert notifications are impacted. We will update this page as we resolve the issue.
Oct 19, 14:35 PDT
Chart and Dashboard Irregularities in US Region
Resolved - Between 18:06 and 18:27 UTC, some customers experienced delays in data for Insights Charts and Dashboards in the US Region.

We’ve resolved the issue with UI for Insights Charts and Dashboards. Services have returned to their normal operation.
Oct 19, 11:36 PDT
Investigating - Some customers are experiencing an issue with Charts, Dashboards, and related Alerts in the US Region. We will update this page as we resolve the issue.
Oct 19, 11:29 PDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

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