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New Relic platform
Status of New Relic products and features
Cloud integrations
Status of cloud integrations
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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Welcome to New Relic’s status page. We recently introduced new category options for the New Relic Logs and New Relic Serverless products. Please take a moment to update your subscription, if you would like to receive notifications for incidents related to those products. Information on how to subscribe to notifications from status.newrelic.com can be found in this resource at docs.newrelic.com.

APM : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
BROWSER : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
INFRASTRUCTURE : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
INSIGHTS : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
LOGS : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
MOBILE : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
NEW RELIC ONE : US Operational
Dashboards : US Operational
Charts : US Operational
SYNTHETICS : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
SERVERLESS : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
AWS Lambda integration : US Operational
SUPPORT : US Operational
Documentation : US Operational
Support Portal : US Operational
Explorers Hub : US Operational
APM : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
BROWSER : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
INFRASTRUCTURE : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
INSIGHTS : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
LOGS : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
MOBILE : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
NEW RELIC ONE : Europe Operational
Dashboards : Europe Operational
Charts : Europe Operational
SYNTHETICS : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
SERVERLESS : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
AWS Lambda integration : Europe Operational
SUPPORT : Europe Operational
Documentation : Europe Operational
Support Portal : Europe Operational
Explorers Hub : Europe Operational
AWS : US Operational
AZURE : US Operational
GCP : US Operational
LAMBDA : US Operational
KUBERNETES : US Operational
AWS : Europe Operational
AZURE : Europe Operational
GCP : Europe Operational
LAMBDA : Europe Operational
KUBERNETES : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 22, 2020

No incidents reported today.

Feb 21, 2020
Resolved - Between 18:18 and 19:12 UTC, some customers experienced a blank page when attempting to view the Infrastructure UI.

We’ve resolved the issue with the UI for Infrastructure in the US and EU regions. Services have returned to their normal operation.
Feb 21, 11:26 PST
Identified - We have identified the issue with the UI for Infrastructure in the US and EU regions. Data collection is not impacted. We’re working to resolve the issue.
Feb 21, 11:09 PST
Investigating - Some customers are experiencing an issue with the UI for Infrastructure in the US and EU regions. We will update this page as we resolve the issue.
Feb 21, 10:35 PST
Feb 20, 2020
Resolved - Between 17:50 and 18:57 UTC, some customers experienced errors when using the Synthetics API.

We’ve resolved the issue with the API for Synthetics in the US and EU regions. Services have returned to their normal operation.
Feb 20, 10:58 PST
Feb 19, 2020
Resolved - Access is restored to the Azure platform in the US region. Services have returned to their normal operation.
Feb 19, 11:07 PST
Investigating - New Relic is currently unable to access the Azure platform in the US Region. Cloud Integration data may be impacted. We will update this page once this issue is resolved.
Feb 19, 10:41 PST
Resolved - Between 16:52 and 18:00 UTC Wednesday, February 19th, some customers experienced chart irregularities, and irregularities in query results and dashboards for APM, Infrastructure, and Logs. Data will not be recovered.

We’ve resolved the issue with the UI for APM, Infrastructure, and Logs in the US Region. Services have returned to their normal operation.
Feb 19, 10:09 PST
Identified - We have identified the issue with the UI for APM, Infrastructure, and Logs in the US Region and we're working to resolve it.
Feb 19, 09:57 PST
Investigating - Some customers are experiencing an issue with UI and alerts for APM and Infrastructure in the US region. We will update this page as we resolve the issue.
Feb 19, 09:47 PST
Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020
Resolved - Between 18:02 and 18:45 UTC, some customers experienced irregularities in query results and dashboards and delays in alert notifications.

We’ve resolved the issue with UI and/or alerts for APM and Synthetics in the US region. Services have returned to their normal operation.
Feb 13, 10:49 PST
Investigating - Some customers are experiencing an issue with UI and/or alerts for APM and Synthetics in the US region. We will update this page as we resolve the issue.
Feb 13, 10:36 PST
Feb 12, 2020
Resolved - Between 18:45 and 18:57 UTC, some customers experienced irregularities in query results and dashboards or pages loading slowly.

We’ve resolved an issue with UIs for all products in the US region. Services have returned to their normal operation.
Feb 12, 11:04 PST
Feb 11, 2020
Resolved - Between 19:06-19:17 UTC, some customers experienced chart irregularities and delays in alert notifications for Metrics from the Metrics APIs.

We’ve resolved the issue with UI and alerts for Metrics API in the US region. Services have returned to their normal operation.
Feb 11, 11:28 PST
Investigating - Some customers are experiencing an issue with UI and alerts for Metrics API in the US region. We will update this page as we resolve the issue.
Feb 11, 11:18 PST
Resolved - Between 11:05am beginning time and 1:10pm ending time UTC, some customers experienced a slowdown in the UI.

We’ve resolved the issue with UI in the EU region. Services have returned to their normal operation.
Feb 11, 05:33 PST
Identified - We have identified the issue with UI for the EU region. Data collection is not impacted. We’re working to resolve the issue.
Feb 11, 04:59 PST
Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.