All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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All Systems Operational

About This Site

Welcome to the New Relic status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.

Data Ingest : US Operational
APM Agent : US Operational
Browser Agent : US Operational
Event API : US Operational
Incident Intelligence API : US Operational
Infrastructure Agent : US Operational
Log API : US Operational
Metric API : US Operational
Mobile Agent : US Operational
OTLP API : US Operational
Trace API : US Operational
Alert Notifications : US Operational
APM : US Operational
Browser : US Operational
Infrastructure : US Operational
Logs : US Operational
Mobile : US Operational
NRQL : US Operational
Serverless : US Operational
Synthetics : US Operational
UI : US Operational
Alerts : US Operational
APM : US Operational
Auto-Telemetry with Pixie : US Operational
AWS Lambda Integration : US Operational
Browser : US Operational
Dashboards : US Operational
Incident Intelligence : US Operational
Infrastructure : US Operational
Infrastructure Integrations : US Operational
Logs : US Operational
Lookout : US Operational
Mobile : US Operational
Open Instrumentation : US Operational
Proactive Detection : US Operational
Serverless : US Operational
Synthetics : US Operational
Data Ingest : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Event API : Europe Operational
Incident Intelligence API : Europe Operational
Infrastructure Agent : Europe Operational
Log API : Europe Operational
Metric API : Europe Operational
Mobile Agent : Europe Operational
OTLP API : Europe Operational
Trace API : Europe Operational
Alert Notifications : Europe Operational
APM : Europe Operational
Browser : Europe Operational
Infrastructure : Europe Operational
Logs : Europe Operational
Mobile : Europe Operational
NRQL : Europe Operational
Serverless : Europe Operational
Synthetics : Europe Operational
UI : Europe Operational
Alerts : Europe Operational
APM : Europe Operational
Auto-Telemetry with Pixie : EU Operational
AWS Lambda Integration : Europe Operational
Browser : Europe Operational
Dashboards : Europe Operational
Incident Intelligence : Europe Operational
Infrastructure : Europe Operational
Infrastructure Integrations : Europe Operational
Logs : Europe Operational
Lookout : Europe Operational
Mobile : Europe Operational
Open Instrumentation : Europe Operational
Proactive Detection : Europe Operational
Serverless : Europe Operational
Synthetics : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 26, 2023
Alert and Data Ingest Latency in EU Region
Resolved - From approximately 20:30 UTC to 21:19 UTC on January 26th, some customers in the EU region may have experienced delayed data ingest and delayed and/or missing alert notifications. To prevent our customers from receiving a high volume of falsely triggered positive alert notifications during this interruption, alerts were temporarily suppressed for applicable customers during this period. We have investigated and resolved this service interruption and impacted services have returned to normal operation.
Jan 26, 13:33 PST
Investigating - Some customers in the EU region may be experiencing delayed data ingest and delayed and/or missing alert notifications. We are currently investigating and will be providing updates as available.
Jan 26, 13:20 PST
Jan 25, 2023

No incidents reported.

Jan 24, 2023
Alert and Data Ingest Latency in EU Region
Resolved - From approximately 17:00 UTC to 18:37 UTC on January 24th, some customers in the EU region may have experienced delayed data ingest and delayed and/or missing alert notifications. To prevent our customers from receiving a high volume of falsely triggered positive alert notifications during this interruption, alerts were temporarily suppressed for applicable customers from 17:49 UTC to 18:37 UTC. We have investigated and resolved this service interruption and impacted services have returned to normal operation.
Jan 24, 10:58 PST
Monitoring - We have identified and mitigated the data ingest and alert notification latency in the EU region and some customers may be seeing recovery of affected services at this time. We are continuing to monitor for stability and will continue to provide updates as available.
Jan 24, 10:51 PST
Update - We are continuing to investigate this issue.
Jan 24, 10:07 PST
Investigating - Some customers in the EU region may be experiencing delayed data ingest and delayed and/or missing alert notifications. We are currently investigating and will be providing updates as available.
Jan 24, 10:05 PST
Jan 23, 2023
Logs and Alerts UI Irregularities in the EU Region
Resolved - Between 13:28 UTC and 15:52 UTC on January 23rd, some customers in the EU regions may have been unable to navigate to the Logs UI and the Alerts UI. We investigated and resolved this service interruption and impacted services have returned to normal operation.
Jan 23, 08:08 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 07:56 PST
Update - We are continuing to investigate an issue where some customers in the EU region may be unable to navigate to the Logs and Alerts UI's.
Jan 23, 06:59 PST
Investigating - We are investigating an issue where some customers in the EU region may be unable to navigate to the Logs UI
Jan 23, 06:40 PST
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023
Alerts and Synthetics alerts delays in US Region
Resolved - We’ve resolved the issue with alerts lag for Alerts and Synthetics in the US region. Services have returned to their normal operation.
Jan 15, 23:46 PST
Identified - We have identified the issue with alerts for Alerts and Synthetics in the US region. Delay in data lag is impacted for some customers. We’re working to resolve it.
Jan 15, 23:43 PST
Update - We are continuing to investigate this issue.
Jan 15, 23:24 PST
Update - We are continuing to investigate this issue.
Jan 15, 22:55 PST
Update - We are continuing to investigate this issue.
Jan 15, 22:20 PST
Update - We are continuing to investigate this issue.
Jan 15, 21:44 PST
Update - We are continuing to investigate this issue.
Jan 15, 21:12 PST
Investigating - Some customers are experiencing an issue with alerts for Alerts & Synthetics in the US region. We will update this page as we resolve the issue.
Jan 15, 21:10 PST
Jan 14, 2023

No incidents reported.

Jan 13, 2023
Alerts & AI UI Navigation Errors
Resolved - Between 17:08 UTC and 18:30 UTC on January 13th, some customers in the US and EU regions may have been unable to navigate to the Alerts & UI page via the left hand navigation pane.

We investigated and resolved this service interruption and impacted services have returned to normal operation.
Jan 13, 10:37 PST
Investigating - We are investigating an issue where some customers in the US and EU regions may be unable to navigate to the Alerts & AI UI via the left hand navigation pane.
Jan 13, 09:46 PST
Alert Notification Channel Irregularities in US and EU Regions
Resolved - Between 03:49 UTC and 09:43 UTC on January 13th, some customers using classic alerting features in the US and EU regions may have experienced relationships between alert notifications and alert notification channels not working as expected. Alert notifications may have been missing or delayed for impacted accounts.

Customers using the new Workflows and Destinations product for alert notifications were not impacted.
Jan 13, 01:48 PST
Update - We are continuing to work on a fix for this issue.
Jan 13, 00:07 PST
Update - We are continuing to work on a fix for this issue.
Jan 12, 22:57 PST
Update - We are continuing to work on a fix for this issue.
Jan 12, 22:28 PST
Update - We are continuing to work on a fix for this issue.
Jan 12, 21:47 PST
Update - We are continuing to work on a fix for this issue.
Jan 12, 21:04 PST
Identified - We have identified the issue with alert notifications in the US and EU regions. Notifications are impacted for some customers. We’re working to resolve it.
Jan 12, 20:29 PST
Investigating - We are currently investigating this issue.
Jan 12, 20:25 PST
Jan 12, 2023
All Products UI and Alerts Irregularities for US and EU Regions
Resolved - Between 8:30 UTC and 08:52 UTC on January 12th, some customers in the US and EU regions may have experienced latency in data ingest and missing and/or delayed alert notifications for related data. Data will not be recovered.
We identified a service interruption with an upstream cloud provider which has since been resolved and services have returned to normal operation.
Jan 12, 00:30 PST
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