All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
Cloud integrations
Status of cloud integrations
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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All Systems Operational

About This Site

Please see this update regarding New Relic’s current operating plan which is our commitment to keeping our products and services running for our customers. The availability of our platform and services is a top priority during the COVID-19 situation.

FULL STACK OBSERVABILITY UI : US Operational
Alerts UI : US Operational
APM UI : US Operational
Browser UI : US Operational
Dashboards UI : US Operational
Infrastructure UI : US Operational
Logs UI : US Operational
Mobile UI : US Operational
Serverless UI : US Operational
AWS Lambda Integration : US Operational
Synthetics UI : US Operational
APM Agent : US Operational
Browser Agent : US Operational
Infrastructure Agent and Integrations : US Operational
Mobile Agent : US Operational
Lookout UI : US Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : US Operational
APM Alert Notifications : US Operational
Browser Alert Notifications : US Operational
Infrastructure Alert Notifications : US Operational
Insights Alert Notifications : US Operational
Logs Alert Notifications : US Operational
Mobile Alert Notifications : US Operational
Serverless Alert Notifications : US Operational
Synthetics Alert Notifications : US Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : US Operational
NRQL Alerts : US Operational
TELEMETRY DATA PLATFORM DATA INGEST : US Operational
Event API : US Operational
Log API : US Operational
Metric API : US Operational
Trace API : US Operational
APPLIED INTELLIGENCE : US Operational
Incident Intelligence : US Operational
Proactive Detection : US Operational
SUPPORT : US Operational
Documentation : US Operational
Support Portal : US Operational
Explorers Hub : US Operational
FULL STACK OBSERVABILITY UI : Europe Operational
Alerts UI : Europe Operational
APM UI : Europe Operational
Browser UI : Europe Operational
Dashboards UI : Europe Operational
Infrastructure UI : Europe Operational
Logs UI : Europe Operational
Mobile UI : Europe Operational
Serverless UI : Europe Operational
AWS Lambda Integration : Europe Operational
Synthetics UI : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Infrastructure Agent and Integrations : Europe Operational
Mobile Agent : Europe Operational
Lookout UI : Europe Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : Europe Operational
APM Alert Notifications : Europe Operational
Browser Alert Notifications : Europe Operational
Infrastructure Alert Notifications : Europe Operational
Insights Alert Notifications : Europe Operational
Logs Alert Notifications : Europe Operational
Mobile Alert Notifications : Europe Operational
Serverless Alert Notifications : Europe Operational
Synthetics Alert Notifications : Europe Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : Europe Operational
NRQL Alerts : Europe Operational
TELEMETRY DATA PLATFORM DATA INGEST : Europe Operational
Event API : Europe Operational
Log API : Europe Operational
Metrics API : Europe Operational
Trace API : Europe Operational
APPLIED INTELLIGENCE : Europe Operational
Incident Intelligence : Europe Operational
Proactive Detection : Europe Operational
SUPPORT : Europe Operational
Documentation : Europe Operational
Support Portal : Europe Operational
Explorers Hub : Europe Operational
AWS : US Operational
AZURE : US Operational
GCP : US Operational
LAMBDA : US Operational
KUBERNETES : US Operational
AWS : Europe Operational
AZURE : Europe Operational
GCP : Europe Operational
LAMBDA : Europe Operational
KUBERNETES : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 24, 2021

No incidents reported today.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Alerts/UI Delays for US Region
Resolved - Between 04:15 and 05:14 UTC, some customers experienced data population delays and possible false alert notifications. Notifications were impacted for some customers between 04:28 and 05:14 UTC.

We’ve resolved the issue with UI and alerts in the US region. Services have returned to their normal operation.
Jul 22, 22:21 PDT
Identified - We have identified the issue with UI and alerts in the US region. Notifications are impacted for some customers. We’re working to resolve it.
Jul 22, 22:07 PDT
NR1 Error Responses for EU Region
Resolved - Between 16:50 and 17:12 UTC, some customers experienced 503 response codes. Data will not be recovered.

We’ve resolved the issue with NR1 in the EU region. Services have returned to their normal operation.
Jul 22, 10:00 PDT
APM UI Irregularities for US and EU regions
Resolved - Between 04:00 and 16:30 UTC, some customers experienced an empty list of transactions when using the legacy APM View in New Relic One.

We’ve resolved the issue with the Transactions list UI in the US and EU regions. Services have returned to their normal operation.
Jul 22, 09:30 PDT
Jul 21, 2021

No incidents reported.

Jul 20, 2021
All Products - Alerts and UI Irregularities for US Region
Resolved - Between 13:08 and 15:00 UTC, some customers experienced UI loading issues, data ingest issues, and alerts irregularities in the US region. Data will not be recovered.

We’ve resolved the issue with UI and alerts for all Products in the US region. Services have returned to their normal operation.
Jul 20, 09:05 PDT
Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021
Infra UI Irregularities for US Region
Resolved - Between 00:02UTC and 15:29 UTC, some customers experienced chart irregularities.

We’ve resolved the issue with UI for Infrastructure in the US region. Services have returned to their normal operation
Jul 16, 08:59 PDT
Investigating - We are currently investigating this issue.
Jul 16, 08:28 PDT
Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

Jul 12, 2021
Infrastructure Alerts/UI Irregularities for US Region
Resolved - Between 10:30 UTC and 16:02 UTC, some customers experienced Irregularities with Alerts and UI for all products. Between 13:10 UTC - 16:45 UTC some customers experienced Irregularities with Alerts and UI for Infrastructure. Notifications were impacted for some Infrastructure customers between 13:28 UTC and 17:18 UTC, and notifications were impacted for all products between 14:21 - 14:44 UTC. We’ve resolved the issue with Alerts and UI for Infrastructure in the US and EU regions. Services have returned to their normal operation.
Jul 12, 11:21 PDT
Update - We are continuing to work on a fix for this issue.
Jul 12, 10:28 PDT
Update - We are continuing to work on a fix for this issue.
Jul 12, 08:36 PDT
Identified - We have identified the issue with UI and alerts for all Product in the US and EU region. Notifications are impacted for some customers. We’re working to resolve it.
Jul 12, 06:44 PDT
Investigating - Some customers are experiencing an issue with UI and alerts for all Products in the US and EU region. We will update this page as we resolve the issue.
Jul 12, 06:14 PDT
All Products Alerts/UI Irregularities for US Region
Resolved - Between 11:41 and 12:01 UTC, some customers experienced metrics lag across our Products in the US region. This caused Alerts irregularities during that time.

We’ve resolved the issue with UI and alerts for all Product in the US region. Services have returned to their normal operation.
Jul 12, 05:36 PDT
Investigating - Some customers are experiencing an issue with UI and alerts for all Products in the US region. We will update this page as we resolve the issue.
Jul 12, 04:58 PDT
All Products Alerts/UI Irregularities for US Region
Resolved - Between 09:03 and 09:23 UTC as well as between 10:21 - 10:41 UTC, some customers experienced metrics lag across our Products in the US region. This caused Alerts irregularities during that time.

We’ve resolved the issue with UI and alerts for all Products in the US region. Services have returned to their normal operation.
Jul 12, 04:25 PDT
Identified - We have identified the issue with UI and alerts for all Products in the US region. Notifications are impacted for some customers. We’re working to resolve it.
Jul 12, 04:12 PDT
Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.

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