New Relic Status

All Systems Operational

APM Operational

Data Collection Operational

Alerts Operational

Browser Operational

Infrastructure Operational

Insights Operational

Mobile Operational

Synthetics Operational

Mobile Crash Reports Operational

Support Site Operational

Online Technical Community Operational

Documentation Operational

Downloads Operational

newrelic.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance Sunday, September 23rd from 5:00 AM UTC to 9:00 AM UTC Sep 22, 22:00 - Sep 23, 02:00 PDT

We intend to perform upcoming maintenance on Sunday, September 23rd from 5:00 AM UTC to 9:00 AM UTC (Saturday, September 22nd from 10:00 PM PT to 2:00 AM PT).

You can expect a short service interruption at some point during this timeframe. Please note, alert notifications may not be generated during this maintenance period, and Host not reporting notifications may be delayed, missed or incorrect.

All further updates will be posted to our status page at https://status.newrelic.com. We apologize for the necessary inconvenience.
Posted on Sep 6, 08:02 PDT

Past Incidents

Sep 19, 2018

Insights Data Delays

Resolved - The issue with Insights data delays has been resolved. Services have returned to their normal operation.

Between 07:30 UTC and 10:12 UTC, some customers may have experienced delays in data populating in Insights Dashboards and Queries. Impacted customers can expect no lasting impact as a result of this issue.
Sep 19, 03:26 PDT

Identified - We have identified the issue with Insights data delays and are working to resolve it. Notifications from New Relic may be impacted. We encourage customers to check the status of their applications and infrastructure.
Sep 19, 02:08 PDT

Sep 18, 2018

Chart Irregularities for all services

Resolved - The issue with chart irregularities and delayed notifications has been resolved. Services have returned to their normal operation and alert notifications are being sent.

Between 18:18 UTC on September 18, 2018 and 03:00 UTC on September 19, 2018 some customers may have experienced irregularities in charts, and timeouts on Insights queries and dashboards. Infrastructure alert notifications may have been delayed.
Sep 18, 20:19 PDT

Monitoring - We are continuing to monitor the current issue. Notifications from New Relic for Infrastructure and Mobile may be delayed.

We encourage customers to check the status of their applications and infrastructure.
Sep 18, 15:33 PDT

Update - We continue to work on the issue we identified with APM, Browser, Infrastructure, Insights, Mobile, and Synthetics.

Currently, some customers may notice late or partial data in charts for all services. When this issue is resolved, we do not anticipate any lasting impact on data collection and all data will be backfilled.
Sep 18, 13:03 PDT

Identified - We have identified the issue with APM, Browser, Infrastructure, Insights, Mobile and Synthetics and are working to resolve it.
Sep 18, 12:33 PDT

Update - Some customers may notice late or partial data in charts for all services. Please continue to monitor this page for updates.
Sep 18, 12:02 PDT

Investigating - Some customers may notice irregularities in Insights query results and dashboards. Please continue to monitor this page for updates.
Sep 18, 11:48 PDT

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

Insights Irregularities - Insights and Infrastructure Alerts Impacted

Resolved - Between 22:15 UTC and 23:45 UTC, customers may have noticed irregularities in Insights query results and dashboards for recent transaction events. Impacted customers can expect no lasting impact as a result of this issue.

If there was an alertable NRQL condition based on a custom event during this timeframe, the alert notification may have resulted in a false alert.

Infrastructure customers may receive “host not reporting” alerts even though their servers are up and reporting successfully. Infrastructure customers who receive “host not reporting” alerts are advised to confirm that their servers are functioning properly.
Sep 14, 17:28 PDT

Connect Issues for APM Agent SDK

Resolved - We have identified an issue with the New Relic APM Agent SDK that results in errors when trying to re-connect to New Relic. As of 18:39 UTC, this issue has been resolved and APM Agent SDK has returned to normal operation.
Sep 14, 11:50 PDT

Sep 13, 2018

New Relic UI Unavailable

Resolved - New Relic is operating normally.

Between 20:38 - 20:48 UTC on September 13, 2018, some customers may have experienced errors accessing the New Relic UI. Impacted customers can expect no lasting impact as a result of this issue.
Sep 13, 13:56 PDT

Monitoring - We have identified the issue with the New Relic UI and it is now recovering.
Sep 13, 13:49 PDT

Investigating - Some customers may be experiencing an issue accessing the New Relic UI. Please continue to monitor this page for updates.
Sep 13, 13:43 PDT

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

.NET Agents Missing Transaction Traces

Resolved - Some customers using .NET agents may have missing transaction traces between 17:29 UTC on September 7th, 2018 until 19:57 UTC on September 10th, 2018. Transaction traces outside this timeframe are not impacted.
Sep 10, 12:19 PDT

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

Insights Data Delays

Resolved - The issue with Insights data delays has been resolved. Services have returned to their normal operation.

Between 09:00 UTC and 10:30 UTC, some customers may have experienced delays in data populating in Insights Dashboards and Queries. Impacted customers can no lasting impact as a result of this issue.
Sep 7, 04:19 PDT

Sep 6, 2018

No incidents reported.

Sep 5, 2018

No incidents reported.

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