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All systems are working normally
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New Relic platform
Status of New Relic products and features
Cloud integrations
Status of cloud integrations
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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All Systems Operational

About This Site

Please see this update regarding New Relic’s current operating plan which is our commitment to keeping our products and services running for our customers. The availability of our platform and services is a top priority during the COVID-19 situation.

APM : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
BROWSER : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
INFRASTRUCTURE : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
INSIGHTS : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
LOGS : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
MOBILE : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
NEW RELIC ONE : US Operational
Dashboards : US Operational
Charts : US Operational
SYNTHETICS : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
SERVERLESS : US Operational
UI/Charts : US Operational
Alert notifications : US Operational
AWS Lambda integration : US Operational
SUPPORT : US Operational
Documentation : US Operational
Support Portal : US Operational
Explorers Hub : US Operational
APM : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
BROWSER : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
INFRASTRUCTURE : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
INSIGHTS : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
LOGS : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
MOBILE : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
NEW RELIC ONE : Europe Operational
Dashboards : Europe Operational
Charts : Europe Operational
SYNTHETICS : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
SERVERLESS : Europe Operational
UI/Charts : Europe Operational
Alert notifications : Europe Operational
AWS Lambda integration : Europe Operational
SUPPORT : Europe Operational
Documentation : Europe Operational
Support Portal : Europe Operational
Explorers Hub : Europe Operational
AWS : US Operational
AZURE : US Operational
GCP : US Operational
LAMBDA : US Operational
KUBERNETES : US Operational
AWS : Europe Operational
AZURE : Europe Operational
GCP : Europe Operational
LAMBDA : Europe Operational
KUBERNETES : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 27, 2020
Timeouts in New Relic APM and some API endpoints
Resolved - Between 17:57 and 18:20 UTC, some customers experienced timeouts with APM agents and some API endpoints. Data will not be recovered.

We’ve resolved the issue with UI and alerts for APM and APIs in the US region. Services have returned to their normal operation.
May 27, 12:04 PDT
May 26, 2020
Custom Events Alerts Irregularities for US Region
Resolved - Between 16:31 UTC to 22:13 UTC, some customers experienced false alerts and delayed events.

We’ve resolved the issue with alerts for custom events in the US and EU Regions. Services have returned to their normal operation.
May 26, 15:13 PDT
Update - We are continuing to work on a fix for this issue. We will update this page as we resolve the issue. Notifications are impacted for some customers.
May 26, 13:04 PDT
Update - We are continuing to work on a fix for this issue.
May 26, 10:58 PDT
Identified - We have identified the issue with alerts for custom events in the US region. We will update this page as we resolve the issue. Notifications are impacted for some customers. We’re working to resolve it.
May 26, 10:20 PDT
Investigating - Some customers are experiencing an issue with alerts for custom events in the US region. We will update this page as we resolve the issue.
May 26, 09:31 PDT
Metrics, Custom Events, Logging Alerts/UI Missing for US Region
Resolved - Between 09:50-10:20 and also between 14:50-15:20 UTC, some customers experienced 500 errors or a blank page, gaps in charts and/or missed alert notifications. Data will not be recovered.

We’ve resolved the issue with UI and alerts for Metrics, Custom Events, and Logs in the US region. Services have returned to their normal operation.
May 26, 07:53 PDT
May 25, 2020
Metrics, Custom Events, Logging Alerts/UI Missing for US Region
Resolved - Between 02:00 and 02:05 UTC, some customers experienced 500 errors or a blank page, gaps in charts and/or missed alert notifications. Data will not be recovered.

We’ve resolved the issue with UI and alerts for Metrics, Custom Events, and Logs in the US regions. Services have returned to their normal operation.
May 25, 19:38 PDT
May 24, 2020
Distributed Tracing UI Unavailable for EU Region
Resolved - Between 20:35 and 21:47 UTC, some customers experienced Distributed Tracing chart irregularities.

We’ve resolved the issue with the UI for Distributed Tracing in the EU region. Services have returned to their normal operation.
May 24, 14:57 PDT
Identified - We have identified the issue with UI for Distributed Tracing in the EU region. Data collection is not impacted. We’re working to resolve the issue.
May 24, 14:22 PDT
May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020
Infrastructure Alerts Delays for US Region
Resolved - Between 22:20 and 22:53 UTC, some customers experienced missed or delayed Infrastructure alert notifications. We’ve resolved the issue with alerts for Infrastructure in the US region. Services have returned to their normal operation.
May 21, 14:53 PDT
Investigating - We have identified an issue with alerts for Infrastructure in the US region. Notifications are impacted for some customers. We’re working to resolve it.
May 21, 14:43 PDT
May 20, 2020
Infrastructure Alerts Delays for US Region
Resolved - Between 03:04 and 03:36 UTC, some customers experienced missed or delayed Infrastructure alert notifications.

We’ve resolved the issue with alerts for Infrastructure in the US region. Services have returned to their normal operation.
May 20, 20:39 PDT
Identified - We have identified an issue with alerts for Infrastructure in the US region. Notifications are impacted for some customers. We’re working to resolve it.
May 20, 20:33 PDT
Alert Notifications for EU Region
Resolved - Between 21:55 and 22:45 UTC, some customers experienced false, delayed or missing alerts notifications.

We’ve resolved the issue with alerts in the EU region. Services have returned to their normal operation.
May 20, 15:50 PDT
May 19, 2020
APM and Mobile UI Delays and Irregularities for US Region
Resolved - Between 18:00 and 18:45 UTC, some customers experienced chart irregularities.

We’ve resolved the issue with UI for APM and Mobile in the US region. Services have returned to their normal operation.
May 19, 11:47 PDT
Investigating - Some customers are experiencing an issue with UI for APM and Mobile in the US region. We will update this page as we resolve the issue.
May 19, 11:30 PDT
May 18, 2020
New Relic Unavailable for EU Region
Resolved - Between 17:25 and 19:00 UTC, some customers experienced gaps in charts, irregularities in query results and dashboards. Alert notifications were impacted during this time, and could have resulted in false, delayed or missed notifications.

We’ve resolved the issue with UI and/or alerts for New Relic in the EU region. Services have returned to their normal operation.
May 18, 12:09 PDT
Identified - We have identified the issue with UI and/or alerts for New Relic in the EU region. Notifications are impacted for some customers. We’re working to resolve it.
May 18, 11:33 PDT
Investigating - Some customers are experiencing an issue with UI and/or alerts for New Relic in the EU region. We will update this page as we resolve the issue.
May 18, 10:45 PDT
May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.

May 13, 2020

No incidents reported.

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