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All systems are working normally
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New Relic platform
Status of New Relic products and features
Cloud integrations
Status of cloud integrations
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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All Systems Operational

About This Site

Please see this update regarding New Relic’s current operating plan which is our commitment to keeping our products and services running for our customers. The availability of our platform and services is a top priority during the COVID-19 situation.

FULL STACK OBSERVABILITY UI : US Operational
Alerts UI : US Operational
APM UI : US Operational
Browser UI : US Operational
Dashboards UI : US Operational
Infrastructure UI : US Operational
Logs UI : US Operational
Mobile UI : US Operational
Serverless UI : US Operational
AWS Lambda Integration : US Operational
Synthetics UI : US Operational
APM Agent : US Operational
Browser Agent : US Operational
Infrastructure Agent and Integrations : US Operational
Mobile Agent : US Operational
Lookout UI : US Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : US Operational
APM Alert Notifications : US Operational
Browser Alert Notifications : US Operational
Infrastructure Alert Notifications : US Operational
Insights Alert Notifications : US Operational
Logs Alert Notifications : US Operational
Mobile Alert Notifications : US Operational
Serverless Alert Notifications : US Operational
Synthetics Alert Notifications : US Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : US Operational
NRQL Alerts : US Operational
TELEMETRY DATA PLATFORM DATA INGEST : US Operational
Event API : US Operational
Log API : US Operational
Metric API : US Operational
Trace API : US Operational
APPLIED INTELLIGENCE : US Operational
Incident Intelligence : US Operational
Proactive Detection : US Operational
SUPPORT : US Operational
Documentation : US Operational
Support Portal : US Operational
Explorers Hub : US Operational
FULL STACK OBSERVABILITY UI : Europe Operational
Alerts UI : Europe Operational
APM UI : Europe Operational
Browser UI : Europe Operational
Dashboards UI : Europe Operational
Infrastructure UI : Europe Operational
Logs UI : Europe Operational
Mobile UI : Europe Operational
Serverless UI : Europe Operational
AWS Lambda Integration : Europe Operational
Synthetics UI : Europe Operational
APM Agent : Europe Operational
Browser Agent : Europe Operational
Infrastructure Agent and Integrations : Europe Operational
Mobile Agent : Europe Operational
Lookout UI : Europe Operational
FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : Europe Operational
APM Alert Notifications : Europe Operational
Browser Alert Notifications : Europe Operational
Infrastructure Alert Notifications : Europe Operational
Insights Alert Notifications : Europe Operational
Logs Alert Notifications : Europe Operational
Mobile Alert Notifications : Europe Operational
Serverless Alert Notifications : Europe Operational
Synthetics Alert Notifications : Europe Operational
TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : Europe Operational
NRQL Alerts : Europe Operational
TELEMETRY DATA PLATFORM DATA INGEST : Europe Operational
Event API : Europe Operational
Log API : Europe Operational
Metrics API : Europe Operational
Trace API : Europe Operational
APPLIED INTELLIGENCE : Europe Operational
Incident Intelligence : Europe Operational
Proactive Detection : Europe Operational
SUPPORT : Europe Operational
Documentation : Europe Operational
Support Portal : Europe Operational
Explorers Hub : Europe Operational
AWS : US Operational
AZURE : US Operational
GCP : US Operational
LAMBDA : US Operational
KUBERNETES : US Operational
AWS : Europe Operational
AZURE : Europe Operational
GCP : Europe Operational
LAMBDA : Europe Operational
KUBERNETES : Europe Operational
isNewUser Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 13, 2021
Lookout Delays for US Region
Resolved - Between 15:20 and 16:02 UTC, some customers experienced delays in the Lookout UI.

We’ve resolved the issue with the Lookout in the US region. Services have returned to their normal operation.
May 13, 09:06 PDT
Update - Between 15:20 and 16:02 UTC, some customers experienced delays in the Lookout UI.

We’ve resolved the issue with the Lookout in the US region. Services have returned to their normal operation.
May 13, 09:04 PDT
Investigating - Some customers are experiencing an issue with delayed data for the Lookout in the US region. We will update this page as we resolve the issue.
May 13, 08:49 PDT
May 12, 2021
FSO UI Delays for EU Region
Resolved - Between 6:52 and 7:37 UTC, some customers experienced delayed UI data in the EU region for APM, Browser, Infrastructure, Mobile and Synthetics. To reduce false-positives and noise, Alert notifications were suppressed for all EU customers between 7:02 and 7:31 UTC. We’ve resolved the issue with delayed UI data in the EU region and re-enabled Alert notifications. Services have returned to their normal operation.
May 12, 12:50 PDT
Update - We are continuing to work on a fix for this issue.
May 12, 12:32 PDT
Identified - We have identified the issue with UI APM, Browser, Infrastructure, Mobile and Synthetics in the US EU region. Notifications are impacted for some customers. We’re working to resolve it.
May 12, 12:26 PDT
APM Data Delays in the US Region
Resolved - Between 17:27 and 19:12 UTC, some customers experienced delayed APM data. To reduce false-positives and noise, Alert notifications were suppressed for all US customers between 17:29 and 18:52 UTC. We’ve resolved the issue with delayed APM data in the US region and re-enabled Alert notifications. Services have returned to their normal operation.
May 12, 12:27 PDT
Update - Some customers are continuing to experience delayed APM Data and Alerts in the US region. We will update this page as we resolve the issue.
May 12, 12:14 PDT
Identified - We have identified the issue with delayed APM Data in the US region. Notifications are impacted for some customers. We’re working to resolve the issue.
May 12, 11:13 PDT
Investigating - Some customers are experiencing an issue with delayed APM Data and alerts in the US and region. We will update this page as we resolve the issue.
May 12, 10:35 PDT
AWS Metric Streams UI Delays for EU Region
Resolved - Between 04:15 and 8:55 UTC, some customers experienced delays in the population of AWS Metric Stream data into their accounts.

We’ve resolved the issue with UI for AWS Metric Streams in the EU region. Services have returned to their normal operation.
May 12, 00:54 PDT
Update - We have identified the issue with UI for AWS Metric Streams data in the EU region. We’re working to resolve the issue.
May 11, 23:42 PDT
Investigating - Some customers are experiencing an issue with UI for AWS Metric Streams data in the EU region. We will update this page as we resolve the issue.
May 11, 22:31 PDT
May 11, 2021
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021
Query UI Irregularities for US Region
Resolved - Between 19:22 end 20:04 UTC, some customers experienced irregularities in query results and dashboards

We’ve resolved the issue with queries and dashboards in the US region. Services have returned to their normal operation.
May 3, 13:25 PDT
Update - We are continuing to investigate this issue.
May 3, 13:18 PDT
Investigating - Some customers are experiencing an issue with Query UI in the US region. We will update this page as we resolve the issue.
May 3, 13:04 PDT
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

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