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All systems are working normally
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New Relic platform
Status of New Relic products and features
Cloud integrations
Status of cloud integrations
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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Delays in Synthetics Checks and X-Ray data in Distributed Tracing
Incident Report for New Relic
Between 21:24 and 22:02 UTC, some customers experienced a delay in checks and an increase in errors for Synthetics as well as chart irregularities in Distributed Tracing related to AWS access in the sa-east-1 region.

Access is restored to the AWS platform in the AWS sa-east-1 region. Services have returned to their normal operation.
Posted Oct 10, 2020 - 15:27 PDT
This incident affected: FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : US (Synthetics Alert Notifications : US), FULL STACK OBSERVABILITY UI : US (AWS Lambda Integration : US, Synthetics UI : US), and AWS : US.