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New Relic platform

Status of New Relic products and features

Operational
Partial outage
Major outage
Maintenance

Incident History

November 2019 to January 2020

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Data Irregularities - EU Region

Incident Report for New Relic

Resolved

Between 11:15 UTC and 12:40 UTC on November 19, some customers in the EU region may have experienced difficulties in data ingest. We have investigated and resolved this service interruption and impacted services have returned to normal operations

Posted Nov 19, 2025 - 12:52 UTC

Update

Some customers in the EU region have reported recovery of data ingest.

Posted Nov 19, 2025 - 12:34 UTC

Monitoring

Some customers in the EU region have reported recovery of data ingest.

Posted Nov 19, 2025 - 12:19 UTC

Identified

We have engaged our Product Management Team to assist with further investigation and are evaluating additional mitigation efforts.

Posted Nov 19, 2025 - 12:16 UTC

Investigating

We are investigating an issue with data ingest

Posted Nov 19, 2025 - 11:48 UTC

This incident affected: Data Ingest : Europe (APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Incident Intelligence API : Europe, Infrastructure Agent : Europe, Log API : Europe, Metric API : Europe, Mobile Agent : Europe, OTLP API : Europe, Trace API : Europe, Synthetics : Europe).