All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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Alert Delays for the US Region
Incident Report for New Relic
Resolved
Between 02:21 UTC and 03:47 UTC on August 17th, some customers in the US region may have experienced delay or dropped alerts for alert notifications, and possible delays in distributed trace data. To prevent our customers from receiving a high volume of false-positive alert notifications during this interruption, alerts were temporarily suppressed for applicable customers between 02:55 UTC and 03:49UTC.

We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Posted Aug 17, 2023 - 04:14 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 17, 2023 - 03:47 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 17, 2023 - 03:38 UTC
Update
We are continuing to investigate this issue.
Posted Aug 17, 2023 - 03:18 UTC
Investigating
We are investigating an issue that may impact Alerts for customer accounts in the US region.
Posted Aug 17, 2023 - 03:08 UTC
This incident affected: Alert Notifications : US (APM : US, Browser : US, Infrastructure : US, Logs : US, Mobile : US, NRQL : US, Serverless : US, Synthetics : US).
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