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  • Operational
  • Partial outage
  • Major outage
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Incident History
November 2019 to January 2020

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Metrics Alerts/UI Delays for US Region
Incident Report for New Relic
Resolved
Between 18:10 and 20:48 UTC August 18th, some customers experienced UI and Alert irregularities for Metrics and Metrics-API in the US Region. Notifications were impacted during the incident, and data will not be recovered.

We’ve resolved the issue with UI and alerts in the US Region. Services have returned to their normal operation.
Posted Aug 18, 2020 - 14:51 PDT
Identified
We have identified the issue with UI and alerts for Metrics and Metrics-API in the US Region. Notifications and data ingest are impacted for some customers. We’re working to resolve it.
Posted Aug 18, 2020 - 12:57 PDT
Investigating
Some customers are experiencing an issue with UI and alerts for Metrics in the US region. We will update this page as we resolve the issue.
Posted Aug 18, 2020 - 11:55 PDT
This incident affected: TELEMETRY DATA PLATFORM DATA INGEST : US (Metric API : US).