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Incident History
November 2019 to January 2020

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Alerts Delays and Irregularities for US Region
Incident Report for New Relic
Resolved
Between February 28th 00:35 UTC and 01:38 UTC, some customers experienced delays in Synthetics and delays and irregularities in Alerts notifications.

We’ve resolved the issue with UI and alerts in the US region. Services have returned to their normal operation.
Posted Feb 27, 2021 - 19:36 PST
Update
We are continuing to investigate this issue.
Posted Feb 27, 2021 - 18:24 PST
Update
Some customers are experiencing an issue with alerts in the US region. We will update this page as we resolve the issue.
Posted Feb 27, 2021 - 17:33 PST
Investigating
Some customers are experiencing an issue with UI and alerts for Synthetics in the US region. We will update this page as we resolve the issue.
Posted Feb 27, 2021 - 17:07 PST
This incident affected: FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : US (APM Alert Notifications : US, Browser Alert Notifications : US, Infrastructure Alert Notifications : US, Insights Alert Notifications : US, Logs Alert Notifications : US, Mobile Alert Notifications : US, Serverless Alert Notifications : US, Synthetics Alert Notifications : US), TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : US (NRQL Alerts : US), and FULL STACK OBSERVABILITY UI : US (Synthetics UI : US).