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Incident History
November 2019 to January 2020

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NR1 Alerts and UI Unavailable for US Region
Incident Report for New Relic
Resolved
Between 21:08 and ending 22:37 UTC, some customers experienced issue with UI and alerts for NR1 in the US region. Notifications were impacted for some customers between alert suppression starting at 21:50 and alert suppression ending 21:58 UTC.

We’ve resolved the issue with UI and alerts for NR1 in the US region. Services have returned to their normal operation.
Posted Mar 22, 2021 - 15:57 PDT
Identified
We have identified the issue with UI and alerts for NR1 in the US region. Notifications were impacted for some customers. We’re working to resolve the UI issues.
Posted Mar 22, 2021 - 15:24 PDT
Investigating
We have identified the issue with UI and alerts for NR1 in the US region. Notifications are impacted for some customers. We’re working to resolve it.
Posted Mar 22, 2021 - 14:55 PDT
This incident affected: FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : US (APM Alert Notifications : US), FULL STACK OBSERVABILITY UI : US (Alerts UI : US, APM UI : US), and TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : US (NRQL Alerts : US).