AWS Cloud Integration Data Delays for US and EU Regions

Incident Report for New Relic

Resolved

Access is restored to the AWS platform in the US and EU Regions. Services have returned to their normal operation.
Posted Jan 19, 2020 - 08:24 UTC

Investigating

New Relic is currently unable to access AWS in the US and EU region for Amazon Relational Database Service (Mumbai). Cloud Integration data may be impacted. We will update this page once this issue is resolved.
Posted Jan 19, 2020 - 08:15 UTC
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Service Degradation
We are investigating reports of degraded performance.
Started: --
US Region Status
Data Ingest
Click to expand â–¼
API services designed to receive telemetry data from agents and integrations
APM Agent
No issues detected
Browser Agent
No issues detected
Event API
No issues detected
Incident Intelligence API
No issues detected
Infrastructure Agent
No issues detected
Log API
No issues detected
Metric API
No issues detected
Mobile Agent
No issues detected
OTLP API
No issues detected
Trace API
No issues detected
Synthetics
No issues detected
Alert Notifications
Click to expand â–¼
Services designed to transmit alerts to third-party integrations
APM
No issues detected
Browser
No issues detected
Infrastructure
No issues detected
Logs
No issues detected
Mobile
No issues detected
NRQL
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
UI
Click to expand â–¼
New Relic One platform and visualization tools
Alerts
No issues detected
APM
No issues detected
Auto-Telemetry with Pixie
No issues detected
AWS Lambda Integration
No issues detected
Browser
No issues detected
Dashboards
No issues detected
Incident Intelligence
No issues detected
Infrastructure
No issues detected
Infrastructure Integrations
No issues detected
Logs
No issues detected
Lookout
No issues detected
Mobile
No issues detected
Open Instrumentation
No issues detected
Proactive Detection
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
No issues detected
Issue detected
Undergoing maintenance
View status history See our docs Visit our support forum
© 2026 New Relic, Inc. All rights reserved.
Service Degradation
We are investigating reports of degraded performance.
Started: --
EU Region Status
Data Ingest
Click to expand â–¼
API services designed to receive telemetry data from agents and integrations
APM Agent
No issues detected
Browser Agent
No issues detected
Event API
No issues detected
Incident Intelligence API
No issues detected
Infrastructure Agent
No issues detected
Log API
No issues detected
Metric API
No issues detected
Mobile Agent
No issues detected
OTLP API
No issues detected
Trace API
No issues detected
Synthetics
No issues detected
Alert Notifications
Click to expand â–¼
Services designed to transmit alerts to third-party integrations
APM
No issues detected
Browser
No issues detected
Infrastructure
No issues detected
Logs
No issues detected
Mobile
No issues detected
NRQL
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
UI
Click to expand â–¼
New Relic One platform and visualization tools
Alerts
No issues detected
APM
No issues detected
Auto-Telemetry with Pixie
No issues detected
AWS Lambda Integration
No issues detected
Browser
No issues detected
Dashboards
No issues detected
Incident Intelligence
No issues detected
Infrastructure
No issues detected
Infrastructure Integrations
No issues detected
Logs
No issues detected
Lookout
No issues detected
Mobile
No issues detected
Open Instrumentation
No issues detected
Proactive Detection
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
No issues detected
Issue detected
Undergoing maintenance
View status history See our docs Visit our support forum
© 2026 New Relic, Inc. All rights reserved.
Service Degradation
We are investigating reports of degraded performance.
Started: --
JP Region Status
Data Ingest
Click to expand â–¼
API services designed to receive telemetry data from agents and integrations
APM Agent
No issues detected
Browser Agent
No issues detected
Event API
No issues detected
Incident Intelligence API
No issues detected
Infrastructure Agent
No issues detected
Log API
No issues detected
Metric API
No issues detected
Mobile Agent
No issues detected
OTLP API
No issues detected
Trace API
No issues detected
Synthetics
No issues detected
Alert Notifications
Click to expand â–¼
Services designed to transmit alerts to third-party integrations
APM
No issues detected
Browser
No issues detected
Infrastructure
No issues detected
Logs
No issues detected
Mobile
No issues detected
NRQL
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
UI
Click to expand â–¼
New Relic One platform and visualization tools
Alerts
No issues detected
APM
No issues detected
Auto-Telemetry with Pixie
No issues detected
AWS Lambda Integration
No issues detected
Browser
No issues detected
Dashboards
No issues detected
Incident Intelligence
No issues detected
Infrastructure
No issues detected
Infrastructure Integrations
No issues detected
Logs
No issues detected
Lookout
No issues detected
Mobile
No issues detected
Open Instrumentation
No issues detected
Proactive Detection
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
No issues detected
Issue detected
Undergoing maintenance
View status history See our docs Visit our support forum
© 2026 New Relic, Inc. All rights reserved.
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