Services Unavailable in EU Region
Resolved
Between 20:40 UTC and 22:40 UTC, some customers experienced irregularities and gap in charts, and false or missed alert notifications. Data will not be recovered.
We’ve resolved the issue with Multiple products in the EU region. Services have returned to their normal operation.
Posted Jan 21, 2021 - 22:52 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 21, 2021 - 22:37 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jan 21, 2021 - 21:39 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jan 21, 2021 - 21:07 UTC
Identified
We have identified the issue in the EU region. Notifications are impacted for some customers. We’re working to resolve it.
Posted Jan 21, 2021 - 20:54 UTC
Update
We are continuing to investigate this issue.
Posted Jan 21, 2021 - 20:50 UTC
Investigating
Customers may be experiencing an issue with UI and/or alerts for All Product in the EU region. We will update this page as we resolve the issue.
Posted Jan 21, 2021 - 20:48 UTC
This incident affected: Alert Notifications : Europe (APM : Europe, Browser : Europe, Infrastructure : Europe, Logs : Europe, Mobile : Europe, NRQL : Europe, Serverless : Europe, Synthetics : Europe), Data Ingest : Europe (APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Infrastructure Agent : Europe, Log API : Europe, Metric API : Europe, Mobile Agent : Europe, Trace API : Europe), and UI : Europe (Alerts : Europe, APM : Europe, AWS Lambda Integration : Europe, Browser : Europe, Dashboards : Europe, Incident Intelligence : Europe, Infrastructure : Europe, Logs : Europe, Mobile : Europe, Proactive Detection : Europe, Serverless : Europe, Synthetics : Europe).
