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New Relic platform
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Cloud integrations
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  • Operational
  • Partial outage
  • Major outage
  • Maintenance
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Incident History
November 2019 to January 2020

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US region New Relic Products APM, Infrastructure, Logs impact
Incident Report for New Relic
Resolved
Between 11:10 and ending time 16:30, some customers experienced missing chart data for APM, Infrastructure, Logging and NRQL in the US regions. Data will not be recovered.

We have resolved the issue with missing Chart data for APM, Infrastructure, Logging and NRQL in the US regions. Services have returned to their normal operation.
Posted Nov 27, 2020 - 08:52 PST
Update
We have identified the issue with missing Chart data for APM, Infrastructure, Logging and NRQL in the US regions. Notifications are impacted for some customers. We are working to resolve this issue.
Posted Nov 27, 2020 - 06:44 PST
Identified
We have identified the issue with UI and Alerts for APM, Infrastructure and Logging products in the US regions. Notifications are impacted for some customers. We’re working to resolve it.
Posted Nov 27, 2020 - 05:52 PST
Monitoring
We’ve resolved the issue with UI and Alerts for APM, Infrastructure and Logging products in the US region. Services have returned to their normal operation.
Posted Nov 27, 2020 - 04:37 PST
Identified
We have identified the issue with UI and Alerts for APM, Infrastructure and Logging products in the US region. Notifications are impacted for some customers. We’re working to resolve it.
Posted Nov 27, 2020 - 04:23 PST
Investigating
Some customers are experiencing an issue with UI and alerts for Products in the APM, Infrastructure and Logging US region. We will update this page as we resolve the issue.
Posted Nov 27, 2020 - 03:54 PST
This incident affected: FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : US (APM Alert Notifications : US, Infrastructure Alert Notifications : US, Logs Alert Notifications : US), TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : US (NRQL Alerts : US), FULL STACK OBSERVABILITY UI : US (Dashboards UI : US, Insights UI : US, APM Agent : US, Infrastructure Agent and Integrations : US), and TELEMETRY DATA PLATFORM DATA INGEST : US (Log API : US).
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