EU Region New users delay logging on

Incident Report for New Relic

Resolved

Between 23:30 UTC on February 14th UTC and 19:20 February 16th UTC, some customers experienced login delays for newly created users in the EU region.

We’ve resolved the issue with New User logins in the EU region. Services have returned to their normal operation.
Posted Feb 16, 2022 - 19:56 UTC

Update

Some customers may continue to experience login delays for newly created users in the EU region. We are working to resolve the issue.
Posted Feb 16, 2022 - 19:14 UTC

Update

Login delays for new users in the EU are still be experienced intermittently by some customers. We are working to resolve the issue.
Posted Feb 16, 2022 - 18:16 UTC

Update

We are continuing to troubleshoot an issue that may cause login delays for new users in the EU.
Posted Feb 16, 2022 - 17:15 UTC

Update

We are continuing to work on a resolution for new users in the EU who may be experiencing issues logging on.
Posted Feb 16, 2022 - 16:12 UTC

Identified

We have identified an issue which may impact some new users attempting to log on after successfully creating a new user. We are working to resolve this.
Posted Feb 16, 2022 - 15:12 UTC

Investigating

Some customers may experience a delay logging on for new users
Posted Feb 16, 2022 - 14:15 UTC
This incident affected: isNewUser.
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Service Degradation
We are investigating reports of degraded performance.
Started: --
EU Region Status
Data Ingest
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API services designed to receive telemetry data from agents and integrations
APM Agent
No issues detected
Browser Agent
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Event API
No issues detected
Incident Intelligence API
No issues detected
Infrastructure Agent
No issues detected
Log API
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Metric API
No issues detected
Mobile Agent
No issues detected
OTLP API
No issues detected
Trace API
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Synthetics
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Alert Notifications
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Services designed to transmit alerts to third-party integrations
APM
No issues detected
Browser
No issues detected
Infrastructure
No issues detected
Logs
No issues detected
Mobile
No issues detected
NRQL
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
UI
Click to expand â–¼
New Relic One platform and visualization tools
Alerts
No issues detected
APM
No issues detected
Auto-Telemetry with Pixie
No issues detected
AWS Lambda Integration
No issues detected
Browser
No issues detected
Dashboards
No issues detected
Incident Intelligence
No issues detected
Infrastructure
No issues detected
Infrastructure Integrations
No issues detected
Logs
No issues detected
Lookout
No issues detected
Mobile
No issues detected
Open Instrumentation
No issues detected
Proactive Detection
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
No issues detected
Issue detected
Undergoing maintenance
View status history See our docs Visit our support forum
© 2026 New Relic, Inc. All rights reserved.
Service Degradation
We are investigating reports of degraded performance.
Started: --
JP Region Status
Data Ingest
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API services designed to receive telemetry data from agents and integrations
APM Agent
No issues detected
Browser Agent
No issues detected
Event API
No issues detected
Incident Intelligence API
No issues detected
Infrastructure Agent
No issues detected
Log API
No issues detected
Metric API
No issues detected
Mobile Agent
No issues detected
OTLP API
No issues detected
Trace API
No issues detected
Synthetics
No issues detected
Alert Notifications
Click to expand â–¼
Services designed to transmit alerts to third-party integrations
APM
No issues detected
Browser
No issues detected
Infrastructure
No issues detected
Logs
No issues detected
Mobile
No issues detected
NRQL
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
UI
Click to expand â–¼
New Relic One platform and visualization tools
Alerts
No issues detected
APM
No issues detected
Auto-Telemetry with Pixie
No issues detected
AWS Lambda Integration
No issues detected
Browser
No issues detected
Dashboards
No issues detected
Incident Intelligence
No issues detected
Infrastructure
No issues detected
Infrastructure Integrations
No issues detected
Logs
No issues detected
Lookout
No issues detected
Mobile
No issues detected
Open Instrumentation
No issues detected
Proactive Detection
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
No issues detected
Issue detected
Undergoing maintenance
View status history See our docs Visit our support forum
© 2026 New Relic, Inc. All rights reserved.
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