All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

Subscription preferences

You’re almost done. Select the region, products, and services you use to receive the notifications that matter most to your business.

Warning! You are not subscribed to notifications until you complete the process by submitting your selections on this page.



Receive notifications for the region in
which your account is based (US/EU).


Data Collection and Alert Notification Errors in the EU Region
Incident Report for New Relic
Between 15:13 UTC and 17:14 UTC on September 22, some customers in the EU region may have experienced error response codes while sending data and delayed and/or missing alert notifications.

We investigated and resolved this service interruption and impacted services have returned to normal operation.
Posted Sep 22, 2022 - 17:24 UTC
We are seeing continued recovery of impacted services and alert notifications should be processing as expected. We will be monitoring traffic to ensure stability.
Posted Sep 22, 2022 - 17:15 UTC
We are seeing recovery of data collection for some customer accounts in the EU region. Alert notifications may still be missing for some customers.
Posted Sep 22, 2022 - 16:47 UTC
We are seeing errors in backend services and are working to migrate impacted traffic to mitigate errors.
Posted Sep 22, 2022 - 16:17 UTC
We are continuing to investigate this issue.
Posted Sep 22, 2022 - 15:38 UTC
We are continuing to investigate this issue.
Posted Sep 22, 2022 - 15:37 UTC
Some customers in the EU region may be experiencing error response codes during data sending. Alert notifications may be delayed and/or missing for some customers in the EU region.
We are investigating this service interruption and will provide an update shortly.
Posted Sep 22, 2022 - 15:34 UTC
This incident affected: Alert Notifications : Europe (APM : Europe, Browser : Europe, Infrastructure : Europe, Logs : Europe, Mobile : Europe, NRQL : Europe, Serverless : Europe, Synthetics : Europe) and Data Ingest : Europe (APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Incident Intelligence API : Europe, Infrastructure Agent : Europe, Log API : Europe, Metric API : Europe, Mobile Agent : Europe, OTLP API : Europe, Trace API : Europe).