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New Relic platform
Status of New Relic products and features
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
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Incident History
November 2019 to January 2020

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Data Collection and Alert Notification Errors in the EU Region
Incident Report for New Relic
Resolved
Between 15:13 UTC and 17:14 UTC on September 22, some customers in the EU region may have experienced error response codes while sending data and delayed and/or missing alert notifications.

We investigated and resolved this service interruption and impacted services have returned to normal operation.
Posted Sep 22, 2022 - 10:24 PDT
Monitoring
We are seeing continued recovery of impacted services and alert notifications should be processing as expected. We will be monitoring traffic to ensure stability.
Posted Sep 22, 2022 - 10:15 PDT
Update
We are seeing recovery of data collection for some customer accounts in the EU region. Alert notifications may still be missing for some customers.
Posted Sep 22, 2022 - 09:47 PDT
Update
We are seeing errors in backend services and are working to migrate impacted traffic to mitigate errors.
Posted Sep 22, 2022 - 09:17 PDT
Update
We are continuing to investigate this issue.
Posted Sep 22, 2022 - 08:38 PDT
Update
We are continuing to investigate this issue.
Posted Sep 22, 2022 - 08:37 PDT
Investigating
Some customers in the EU region may be experiencing error response codes during data sending. Alert notifications may be delayed and/or missing for some customers in the EU region.
We are investigating this service interruption and will provide an update shortly.
Posted Sep 22, 2022 - 08:34 PDT
This incident affected: Data Ingest : Europe (APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Incident Intelligence API : Europe, Infrastructure Agent : Europe, Log API : Europe, Metric API : Europe, Mobile Agent : Europe, OTLP API : Europe, Trace API : Europe) and Alert Notifications : Europe (APM : Europe, Browser : Europe, Infrastructure : Europe, Logs : Europe, Mobile : Europe, NRQL : Europe, Serverless : Europe, Synthetics : Europe).