Support System Maintenance – December 5 5:00pm to December 6 2:00am UTC

Scheduled Maintenance Report for New Relic

Completed

Thank you for your patience. Our scheduled maintenance is now complete. Access to New Relic Support services is restored. For assistance from our Support Team, please visit support.newrelic.com or our In-Product Support experience through the New Relic One platform.
Posted Dec 06, 2021 - 02:23 UTC

Verifying

Final validation steps for our scheduled maintenance are underway. We will confirm the end of the maintenance window in our next update.
Posted Dec 06, 2021 - 01:52 UTC

Update

Scheduled maintenance for New Relic's support systems is in its final stages. We anticipate services will be fully restored at 2:00am UTC (6:00pm PST). For information on support during the maintenance window, please see this post.
Posted Dec 06, 2021 - 00:52 UTC

Update

Scheduled maintenance for New Relic's support systems is nearing completion. We anticipate services will be fully restored at 1:00am UTC (5:00pm PST). For information on support during the maintenance window, please see this post.
Posted Dec 06, 2021 - 00:14 UTC

Update

Scheduled maintenance of New Relic's support systems continues. We anticipate services will be fully restored at 12:30am UTC (4:30pm PST). Thank you for your continued patience. For more information, including how to receive support during the maintenance window, please see this post.
Posted Dec 05, 2021 - 21:56 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 05, 2021 - 17:00 UTC

Scheduled

On Sunday, December 5 from 5:00pm to 10:00pm UTC (9:00am to 2:00pm PST), New Relic will be making upgrades to the support.newrelic.com support portal. During this time, phone, chat, and case-based support will be unavailable. Our Explorers Hub community will remain accessible while our other services are down, and our support team will continue to provide support to forum posts. After the maintenance window, there will be changes to your case history via the support portal. For more information, please see this post.
Posted Nov 18, 2021 - 19:37 UTC
← Current Status Powered by Atlassian Statuspage
Service Degradation
We are investigating reports of degraded performance.
Started: --
US Region Status
Data Ingest
Click to expand ▼
API services designed to receive telemetry data from agents and integrations
APM Agent
No issues detected
Browser Agent
No issues detected
Event API
No issues detected
Incident Intelligence API
No issues detected
Infrastructure Agent
No issues detected
Log API
No issues detected
Metric API
No issues detected
Mobile Agent
No issues detected
OTLP API
No issues detected
Trace API
No issues detected
Synthetics
No issues detected
Alert Notifications
Click to expand ▼
Services designed to transmit alerts to third-party integrations
APM
No issues detected
Browser
No issues detected
Infrastructure
No issues detected
Logs
No issues detected
Mobile
No issues detected
NRQL
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
UI
Click to expand ▼
New Relic One platform and visualization tools
Alerts
No issues detected
APM
No issues detected
Auto-Telemetry with Pixie
No issues detected
AWS Lambda Integration
No issues detected
Browser
No issues detected
Dashboards
No issues detected
Incident Intelligence
No issues detected
Infrastructure
No issues detected
Infrastructure Integrations
No issues detected
Logs
No issues detected
Lookout
No issues detected
Mobile
No issues detected
Open Instrumentation
No issues detected
Proactive Detection
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
No issues detected
Issue detected
Undergoing maintenance
View status history See our docs Visit our support forum
© 2026 New Relic, Inc. All rights reserved.
Service Degradation
We are investigating reports of degraded performance.
Started: --
EU Region Status
Data Ingest
Click to expand ▼
API services designed to receive telemetry data from agents and integrations
APM Agent
No issues detected
Browser Agent
No issues detected
Event API
No issues detected
Incident Intelligence API
No issues detected
Infrastructure Agent
No issues detected
Log API
No issues detected
Metric API
No issues detected
Mobile Agent
No issues detected
OTLP API
No issues detected
Trace API
No issues detected
Synthetics
No issues detected
Alert Notifications
Click to expand ▼
Services designed to transmit alerts to third-party integrations
APM
No issues detected
Browser
No issues detected
Infrastructure
No issues detected
Logs
No issues detected
Mobile
No issues detected
NRQL
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
UI
Click to expand ▼
New Relic One platform and visualization tools
Alerts
No issues detected
APM
No issues detected
Auto-Telemetry with Pixie
No issues detected
AWS Lambda Integration
No issues detected
Browser
No issues detected
Dashboards
No issues detected
Incident Intelligence
No issues detected
Infrastructure
No issues detected
Infrastructure Integrations
No issues detected
Logs
No issues detected
Lookout
No issues detected
Mobile
No issues detected
Open Instrumentation
No issues detected
Proactive Detection
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
No issues detected
Issue detected
Undergoing maintenance
View status history See our docs Visit our support forum
© 2026 New Relic, Inc. All rights reserved.
Service Degradation
We are investigating reports of degraded performance.
Started: --
JP Region Status
Data Ingest
Click to expand ▼
API services designed to receive telemetry data from agents and integrations
APM Agent
No issues detected
Browser Agent
No issues detected
Event API
No issues detected
Incident Intelligence API
No issues detected
Infrastructure Agent
No issues detected
Log API
No issues detected
Metric API
No issues detected
Mobile Agent
No issues detected
OTLP API
No issues detected
Trace API
No issues detected
Synthetics
No issues detected
Alert Notifications
Click to expand ▼
Services designed to transmit alerts to third-party integrations
APM
No issues detected
Browser
No issues detected
Infrastructure
No issues detected
Logs
No issues detected
Mobile
No issues detected
NRQL
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
UI
Click to expand ▼
New Relic One platform and visualization tools
Alerts
No issues detected
APM
No issues detected
Auto-Telemetry with Pixie
No issues detected
AWS Lambda Integration
No issues detected
Browser
No issues detected
Dashboards
No issues detected
Incident Intelligence
No issues detected
Infrastructure
No issues detected
Infrastructure Integrations
No issues detected
Logs
No issues detected
Lookout
No issues detected
Mobile
No issues detected
Open Instrumentation
No issues detected
Proactive Detection
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
No issues detected
Issue detected
Undergoing maintenance
View status history See our docs Visit our support forum
© 2026 New Relic, Inc. All rights reserved.
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Storage Issue ISSUE DETECTED
UI Maintenance MAINTENANCE
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