New Relic UI Unavailable for EU Region
Resolved
This incident has been resolved.
Posted Sep 09, 2021 - 21:11 UTC
Update
Between 19:30 and 21:00 UTC, some customers were unable to access New Relic. Customers may have seen errors when attempting to log in. Notifications were impacted for some customers.
We’ve resolved the issue accessing New Relic in the EU region. Services have returned to their normal operation.
Posted Sep 09, 2021 - 21:09 UTC
Update
We have identified the issue accessing New Relic in the EU region that may cause false-positive alert notifications.
To reduce noise, alert notifications are being temporarily suppressed for applicable customers. We are working to resolve the underlying issue and will re-enable alert notifications upon resolution.
Posted Sep 09, 2021 - 20:50 UTC
Update
We have identified an issue accessing New Relic in the EU region. Notifications are impacted for some customers. We’re working to resolve it.
Posted Sep 09, 2021 - 20:31 UTC
Identified
We have identified the issue impacting the New Relic UI in the EU region. Data collection is not impacted. We’re working to resolve the issue.
Posted Sep 09, 2021 - 19:55 UTC
Investigating
Some customers are experiencing an issue with accessing the New Relic UI in the EU region. We will update this page as we resolve the issue.
Posted Sep 09, 2021 - 19:38 UTC
This incident affected: Alert Notifications : Europe (APM : Europe, Browser : Europe, Infrastructure : Europe, Logs : Europe, Mobile : Europe, NRQL : Europe, Serverless : Europe, Synthetics : Europe), Data Ingest : Europe (APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Infrastructure Agent : Europe, Log API : Europe, Metric API : Europe, Mobile Agent : Europe, Trace API : Europe), and UI : Europe (Alerts : Europe, APM : Europe, Auto-Telemetry with Pixie : Europe, AWS Lambda Integration : Europe, Browser : Europe, Dashboards : Europe, Incident Intelligence : Europe, Infrastructure : Europe, Logs : Europe, Lookout : Europe, Mobile : Europe, Proactive Detection : Europe, Serverless : Europe, Synthetics : Europe).
