All systems are working normally
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New Relic platform
Status of New Relic products and features
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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New Relic UI Delays and Irregularities in the EU Region

Incident Report for New Relic

Resolved

Between 14:55 UTC and 20:38 UTC on May 5th, some customers in the EU region may have experienced the APM UI returning errors or not loading as expected. Data ingest and alert notifications were not impacted.

We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Posted May 05, 2024 - 20:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 05, 2024 - 20:29 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted May 05, 2024 - 20:25 UTC

Update

We are continuing to investigate this issue.
Posted May 05, 2024 - 20:09 UTC

Update

We are continuing to investigate an issue that may impact New Relic UI for customer accounts in the EU region.
Posted May 05, 2024 - 19:37 UTC

Update

We are continuing to investigate this issue.
Posted May 05, 2024 - 18:59 UTC

Update

We are investigating an issue that may impact New Relic UI for customer accounts in the EU region.
Posted May 05, 2024 - 18:26 UTC

Investigating

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
Posted May 05, 2024 - 18:18 UTC
This incident affected: UI : Europe (Alerts : Europe, APM : Europe, Auto-Telemetry with Pixie : Europe, AWS Lambda Integration : Europe, Browser : Europe, Dashboards : Europe, Incident Intelligence : Europe, Infrastructure : Europe, Infrastructure Integrations : Europe, Logs : Europe, Lookout : Europe, Mobile : Europe, Open Instrumentation : Europe, Proactive Detection : Europe, Serverless : Europe, Synthetics : Europe).
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