Between 13:40 and 16:15 UTC, EU region customers were unable to access the New Relic One UI. Alert Notifications were impacted for all EU region customers between 13:54 and 16:04 UTC. For some customers, some data for Infrastructure and Integrations were dropped and will not be recoverable for the time period between of 14:00 and 15:00 UTC.
We’ve resolved the issue preventing access to New Relic One UI. Services have returned to their normal operation.
Posted May 18, 2021 - 16:35 UTC
Update
We are continuing to work on resolving the identified issues with the NR 1 UI and Infrastructure Product in the EU region. Notifications are impacted for some customers and we are currently working to resolve those.
Posted May 18, 2021 - 15:20 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 18, 2021 - 14:11 UTC
Update
We have identified the issue with NR 1 UI and Infrastructure Product in the EU region. Notifications are impacted for some customers. We’re working to resolve it.
Posted May 18, 2021 - 14:09 UTC
Identified
We have identified the issue with the NR1 UI in the EU region(. Notifications are impacted for some customers. We’re working to resolve it.
Posted May 18, 2021 - 14:06 UTC
This incident affected: Alert Notifications : Europe (APM : Europe, Browser : Europe, Infrastructure : Europe, Logs : Europe, Mobile : Europe, Serverless : Europe, Synthetics : Europe), Data Ingest : Europe (APM Agent : Europe, Browser Agent : Europe, Infrastructure Agent : Europe, Mobile Agent : Europe), and UI : Europe (Alerts : Europe, APM : Europe, AWS Lambda Integration : Europe, Browser : Europe, Dashboards : Europe, Infrastructure : Europe, Logs : Europe, Lookout : Europe, Mobile : Europe, Serverless : Europe, Synthetics : Europe).
