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New Relic platform

Status of New Relic products and features

Operational
Partial outage
Major outage
Maintenance

Incident History

November 2019 to January 2020

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Alert Notification Irregularities in the US Region

Incident Report for New Relic

Resolved

Between 17:44 UTC and 18:24 UTC on March 7th, some customers in the US region may have experienced delayed or missing alert notifications. We resolved this service interruption and impacted services have returned to normal operations.

Posted Mar 07, 2023 - 18:28 UTC

Monitoring

We are seeing the recovery of services related to alerting and have disabled alert suppression for affected customers. Some customers may still see some delayed alert notifications while services continue to recover.

Posted Mar 07, 2023 - 18:14 UTC

Update

We are investigating delayed alert notifications for some customers in the US region. To prevent our customers from receiving a high volume of falsely triggered positive alert notifications during this interruption, alerts are temporarily suppressed for these customers.

Posted Mar 07, 2023 - 18:03 UTC

Investigating

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Posted Mar 07, 2023 - 17:59 UTC

This incident affected: Alert Notifications : US (APM : US, Browser : US, Infrastructure : US, Logs : US, Mobile : US, NRQL : US, Serverless : US, Synthetics : US).