All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

Subscription preferences

You’re almost done. Select the region, products, and services you use to receive the notifications that matter most to your business.

Warning! You are not subscribed to notifications until you complete the process by submitting your selections on this page.

 

Region

Receive notifications for the region in
which your account is based (US/EU).

 

Issue when querying live edge data in the US region

Incident Report for New Relic

Resolved

Between 10:30 AM and 2:40 PM UTC on April 13th, some customers may have experienced an issue to query live edge data and some customers may have noticed stopped synthetic monitors in the US region. The issue is now resolved and impacted services have returned to normal operations.
Posted Apr 13, 2026 - 15:17 UTC

Update

We are still investigating an issue where some customers may be unable to query live edge data and some customers may notice stopped synthetic monitors in the US region. We continue to work on the issue and understand root cause. We will continue to provide updates as we have more information to share, or by 3:30 PM UTC.
Posted Apr 13, 2026 - 14:41 UTC

Update

We are continuing to investigate an issue where some customers may be unable to query live edge data and some customers may notice stopped synthetic monitors in the US region. Technical teams are actively engaged and are exploring mitigation steps to address the issue. Data ingest and alert notifications are not impacted by this interruption.
Posted Apr 13, 2026 - 13:58 UTC

Update

We are investigating an issue where some customers may be unable to query live edge data in the US region. Data ingest and alert notifications are not impacted by this interruption.
Posted Apr 13, 2026 - 12:55 UTC

Update

We are investigating an issue where some customers may be unable to query live edge data in the US region. Data ingest and alert notifications are not impacted by this interruption.
Posted Apr 13, 2026 - 12:49 UTC

Investigating

We are investigating an issue where some customers may be unable to query live edge data in the US region. Data ingest and alert notifications are not impacted by this interruption.
Posted Apr 13, 2026 - 12:44 UTC