Alerts UI Irregularities

Incident Report for New Relic

Resolved

Between 13:00 UTC on March 6th and 20:00 UTC on March 7th, some customers in the US region may have intermittently experienced out-of-date views for dashboards and UIs which rely on entity tags. Existing alert notifications were not impacted; however, some customers may have been unable to edit or view alert conditions related to entity tags.

We have investigated and resolved this interruption and the above services have returned to normal operation.
Posted 1 year ago. Mar 07, 2024 - 22:23 UTC

Update

We are continuing to investigate an issue with entity tag processing. Updates will be provided upon significant change in status.
Posted 1 year ago. Mar 07, 2024 - 18:13 UTC

Update

We are continuing to investigate an issue with entity tag processing. Some customers in the US region may experience out-of-date views for dashboards and UIs which rely on entity tags. Existing alert notifications are functioning as expected; however, some customers may be unable to edit or view alert conditions related to entity tags.
Posted 1 year ago. Mar 07, 2024 - 17:06 UTC

Update

We are investigating an issue with entity tag processing. Some customers in the US region may experience out-of-date views for dashboards and UIs which rely on entity tags. Existing alert notifications are functioning as expected; however, some customers may be unable to edit or view alert conditions related to entity tags.
Posted 1 year ago. Mar 07, 2024 - 16:06 UTC

Identified

Some customers in the US region may experience issues when using the using filters in the Alerts UI. Alerts notifications are not affected.
Posted 1 year ago. Mar 07, 2024 - 15:08 UTC

Investigating

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
Posted 1 year ago. Mar 07, 2024 - 14:51 UTC
This incident affected: UI : US (Alerts : US).