Update
Permanent G2 Certificate Transition Postponed to April 09, 2026
To allow customers additional time to update legacy environments and avoid data drops, New Relic is postponing the permanent transition to the DigiCert Global Root G2 certificate by one week.
The final cutover is now scheduled for 00:00 UTC on April 09, 2026.
Please note: This is the final postponement. Because the industry-wide deadline for G1 distrust is April 15th, we cannot delay this change any further without risking a total service interruption for all New Relic customers. Systems not updated by April 9th will lose the ability to send telemetry data to New Relic.
Any further updates will be posted on status.newrelic.com, as well as our forum: https://support.newrelic.com/s/hubtopic/aAXPh000000HVSPOA4/action-required-root-certificate-update-on-april-1-2026
Posted Apr 01, 2026 - 17:11 UTC
Scheduled
On April 2nd at 00:00 UTC, New Relic will permanently transition to the DigiCert G2 root certificate for all endpoints.
This aligns with an industry-wide security change. On April 15th, 2026, major browser trust stores and security authorities will officially distrust the legacy DigiCert G1 Root Certificate. To maintain its strong continued security posture, New Relic is updating its infrastructure to utilize modern root certificates prior to this deadline.
Most modern systems and agents are designed to handle this change automatically.
If your systems do not recognize and trust these newer root certificates when the update is applied, the secure handshake will fail and would result in a telemetry data drop, meaning your metrics, events, traces, and logs may stop reporting to the New Relic platform. This risk is primarily associated with legacy Java agents (older than v6.4.2), certain Docker images, and systems using pinned certificates.
Any further updates will be posted on status.newrelic.com, as well as our forum: https://support.newrelic.com/s/hubtopic/aAXPh000000HVSPOA4/action-required-root-certificate-update-on-april-1-2026
Posted Mar 18, 2026 - 17:54 UTC
This scheduled maintenance affects: Alert Notifications : US (APM : US, Browser : US, Infrastructure : US, Logs : US, Mobile : US, NRQL : US, Serverless : US, Synthetics : US), Alert Notifications : Europe (APM : Europe, Browser : Europe, Infrastructure : Europe, Logs : Europe, Mobile : Europe, NRQL : Europe, Serverless : Europe, Synthetics : Europe), Data Ingest : US (APM Agent : US, Browser Agent : US, Event API : US, Incident Intelligence API : US, Infrastructure Agent : US, Log API : US, Metric API : US, Mobile Agent : US, OTLP API : US, Trace API : US, Synthetics : US), and Data Ingest : Europe (APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Incident Intelligence API : Europe, Infrastructure Agent : Europe, Log API : Europe, Metric API : Europe, Mobile Agent : Europe, OTLP API : Europe, Trace API : Europe, Synthetics : Europe).
