New Relic UI Irregularities in US/EU Region
Resolved
Between 18:37 UTC and 22:27 UTC on August 3rd, 2024, customers in the US and EU region may have encountered errors when attempting to log in to the New Relic platform. We investigated and resolved an issue with the login service and impacted services have returned to normal operations.
Posted Aug 03, 2024 - 23:44 UTC
Update
We're continuing to monitor as services recover and are validating that all affected services have returned to normal operation.
Posted Aug 03, 2024 - 23:31 UTC
Update
We are continuing to see recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.
Posted Aug 03, 2024 - 23:18 UTC
Update
We are continuing to see recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.
Posted Aug 03, 2024 - 22:54 UTC
Update
We are seeing recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.
Posted Aug 03, 2024 - 22:28 UTC
Monitoring
We are seeing recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.
Posted Aug 03, 2024 - 22:03 UTC
Update
Our teams are working to resolve an issue with login services. Customers in the US and EU regions may experience errors accessing the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.
Posted Aug 03, 2024 - 21:24 UTC
Identified
Our teams are working to resolve an issue with login services. Customers in the US and EU regions may experience errors accessing the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.
Posted Aug 03, 2024 - 20:43 UTC
Update
We are continuing to investigate the issue. No actions are required by customers as we work to resolve this. Please continue to monitor this page for updates.
Posted Aug 03, 2024 - 20:15 UTC
Update
We are continuing to investigate the issue.
Posted Aug 03, 2024 - 19:46 UTC
Update
We are continuing to investigate this issue.
Posted Aug 03, 2024 - 19:22 UTC
Investigating
We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
Posted Aug 03, 2024 - 19:09 UTC
This incident affected: UI : US (Alerts : US, APM : US, Auto-Telemetry with Pixie : US, AWS Lambda Integration : US, Browser : US, Dashboards : US, Incident Intelligence : US, Infrastructure : US, Infrastructure Integrations : US, Logs : US, Lookout : US, Mobile : US, Open Instrumentation : US, Proactive Detection : US, Serverless : US, Synthetics : US) and UI : Europe (Alerts : Europe, APM : Europe, Auto-Telemetry with Pixie : Europe, AWS Lambda Integration : Europe, Browser : Europe, Dashboards : Europe, Incident Intelligence : Europe, Infrastructure : Europe, Infrastructure Integrations : Europe, Logs : Europe, Lookout : Europe, Mobile : Europe, Open Instrumentation : Europe, Proactive Detection : Europe, Serverless : Europe, Synthetics : Europe).
