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Incident History
November 2019 to January 2020

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Alerts Delays & UI Irregularities for US Region
Incident Report for New Relic
Resolved
Between 23:20 4/26/2021 and 00:20 4/27/2021 UTC, some customers experienced false, delayed, or missed alert notifications and gaps in charts. Data will not be recovered.

We’ve resolved the issue with UI and alerts in the US region. Services have returned to their normal operation.
Posted Apr 26, 2021 - 18:26 PDT
Monitoring
We’ve resolved the issue with UI and alerts in the US region. Services have returned to their normal operation. We are continuing to monitor the situation.
Posted Apr 26, 2021 - 17:43 PDT
Investigating
Some customers are experiencing an issue with UI and alerts in the US region. We will update this page as we resolve the issue.
Posted Apr 26, 2021 - 17:26 PDT
This incident affected: TELEMETRY DATA PLATFORM ALERT NOTIFICATIONS : US (NRQL Alerts : US), FULL STACK OBSERVABILITY ALERT NOTIFICATIONS : US (APM Alert Notifications : US, Browser Alert Notifications : US, Infrastructure Alert Notifications : US, Insights Alert Notifications : US, Logs Alert Notifications : US, Mobile Alert Notifications : US, Serverless Alert Notifications : US, Synthetics Alert Notifications : US), FULL STACK OBSERVABILITY UI : US (Alerts UI : US, APM UI : US, Browser UI : US, Dashboards UI : US, Infrastructure UI : US, Logs UI : US, Mobile UI : US, Serverless UI : US, Synthetics UI : US), and TELEMETRY DATA PLATFORM DATA INGEST : US (Event API : US, Log API : US, Metric API : US, Trace API : US).