All systems are working normally
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New Relic platform
Status of New Relic products and features
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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Some AWS Infrastructure and Polling Metrics Delayed for US Region

Incident Report for New Relic

Resolved

We’ve resolved the issue with missing AWS Metrics when polling from the us-east-1 region. Services have returned to their normal operation.
Posted Dec 07, 2021 - 23:30 UTC

Update

We are continuing to work on a fix for this issue.
Posted Dec 07, 2021 - 22:14 UTC

Update

We are continuing to work on a fix for this issue.
Posted Dec 07, 2021 - 21:10 UTC

Update

We are continuing to work on a fix for this issue.
Posted Dec 07, 2021 - 20:13 UTC

Update

We have identified the issue with Delayed AWS Metrics in the us-east-1 Region. Notifications are impacted for some customers. We’re working to resolve it.
Posted Dec 07, 2021 - 19:13 UTC

Identified

We have identified the issue with Delayed AWS Metrics in the us-east-1 Region. Notifications are impacted for some customers. We’re working to resolve it.
Posted Dec 07, 2021 - 18:17 UTC

Update

Some customers are experiencing an issue with Delayed AWS Metrics when polling from the us-east-1 region. We will update this page as we resolve the issue.
Posted Dec 07, 2021 - 17:26 UTC

Investigating

Some customers are experiencing an issue with Missing AWS Metrics when polling from the us-east-1 region. We will update this page as we resolve the issue.
Posted Dec 07, 2021 - 17:23 UTC
This incident affected: Alert Notifications : US (Infrastructure : US) and Data Ingest : US (Infrastructure Agent : US).
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