All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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Infrastructure Alerts/UI Irregularities for US Region
Incident Report for New Relic
Resolved
Between 10:30 UTC and 16:02 UTC, some customers experienced Irregularities with Alerts and UI for all products. Between 13:10 UTC - 16:45 UTC some customers experienced Irregularities with Alerts and UI for Infrastructure. Notifications were impacted for some Infrastructure customers between 13:28 UTC and 17:18 UTC, and notifications were impacted for all products between 14:21 - 14:44 UTC. We’ve resolved the issue with Alerts and UI for Infrastructure in the US and EU regions. Services have returned to their normal operation.
Posted Jul 12, 2021 - 11:21 PDT
Update
We are continuing to work on a fix for this issue.
Posted Jul 12, 2021 - 10:28 PDT
Update
We are continuing to work on a fix for this issue.
Posted Jul 12, 2021 - 08:36 PDT
Identified
We have identified the issue with UI and alerts for all Product in the US and EU region. Notifications are impacted for some customers. We’re working to resolve it.
Posted Jul 12, 2021 - 06:44 PDT
Investigating
Some customers are experiencing an issue with UI and alerts for all Products in the US and EU region. We will update this page as we resolve the issue.
Posted Jul 12, 2021 - 06:14 PDT
This incident affected: Data Ingest : Europe (APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Infrastructure Agent : Europe, Log API : Europe, Metric API : Europe, Mobile Agent : Europe, Trace API : Europe), Alert Notifications : US (APM : US, Browser : US, Infrastructure : US, Logs : US, Mobile : US, NRQL : US, Serverless : US, Synthetics : US), Data Ingest : US (APM Agent : US, Browser Agent : US, Event API : US, Infrastructure Agent : US, Log API : US, Metric API : US, Mobile Agent : US, Trace API : US), UI : US (Alerts : US, APM : US, AWS Lambda Integration : US, Browser : US, Dashboards : US, Incident Intelligence : US, Infrastructure : US, Logs : US, Lookout : US, Mobile : US, Proactive Detection : US, Serverless : US, Synthetics : US), Alert Notifications : Europe (APM : Europe, Browser : Europe, Infrastructure : Europe, Logs : Europe, Mobile : Europe, NRQL : Europe, Serverless : Europe, Synthetics : Europe), and UI : Europe (Alerts : Europe, APM : Europe, AWS Lambda Integration : Europe, Browser : Europe, Dashboards : Europe, Incident Intelligence : Europe, Infrastructure : Europe, Logs : Europe, Lookout : Europe, Mobile : Europe, Proactive Detection : Europe, Serverless : Europe, Synthetics : Europe).