Between 23:55 and 05:45 UTC, some customers experienced false or missing alerts. Notifications were impacted for some customers during this time.
We’ve resolved the issue with New Relic alerts in the US region. Services have returned to their normal operation.
Posted Sep 24, 2021 - 05:45 UTC
Monitoring
We are starting to see recovery of services. Impacted customers may still experience delayed alerts while systems normalize. We will update again once all services have returned to normal.
Posted Sep 24, 2021 - 05:37 UTC
Update
We are continuing to work on resolving the underlying issue. Impacted customers may not receive all alert notifications or may receive false alerts.
Posted Sep 24, 2021 - 04:32 UTC
Update
We are continuing to work on resolving the underlying issue. To reduce noise, alert notifications are being temporarily suppressed for applicable customers. We will re-enable alert notifications upon resolution.
Posted Sep 24, 2021 - 03:30 UTC
Identified
We have identified the issue with New Relic alerts in the US region. Impacted customers may not receive all alert notifications or may receive false alerts. We’re working to resolve it.
Posted Sep 24, 2021 - 02:42 UTC
Update
We are continuing to investigate the cause of this issue. Impacted customers may not receive all alert notifications or may receive false alerts.
Posted Sep 24, 2021 - 01:44 UTC
Update
We are continuing to investigate the cause of this issue. Impacted customers may not receive all alert notifications or may receive false alerts.
Posted Sep 24, 2021 - 01:24 UTC
Investigating
Some customers are experiencing issues with alerts for US region. We will update this page as we resolve the issue.
Posted Sep 24, 2021 - 00:44 UTC
This incident affected: Alert Notifications : US (APM : US, Browser : US, Infrastructure : US, Mobile : US, Synthetics : US).
