NR1 UI Unavailable EU Region
Resolved
Between 11:07 and 14:46 UTC, all EU customers were unable to access all New Relic products. Between 11:07 and 17:00 UTC, all EU customers were unable to access Browser products.
We’ve resolved the issue preventing access for EU customers to New Relic products. Services have returned to their normal operation.
Alert notifications were impacted for all customers in the EU region between 11:43 and 16:03 UTC. Browser alert notifications were impacted for all customers between 11:43 and 17:00 UTC. Data will not be recovered.
Posted May 20, 2021 - 18:01 UTC
Update
Alert notifications are now recovering for all products in the EU region except the Browser product. We are continuing to work on resolving issues impacting the Browser product.
Posted May 20, 2021 - 16:29 UTC
Update
New Relic One UI issues are now recovering in the EU region. We are continuing to work on resolving issues impacting the Browser product.
Posted May 20, 2021 - 15:58 UTC
Update
We have identified some issues with the NR 1 UI in the EU region. Notifications are impacted for all customers and we are continuing to work on resolving these issues.
Posted May 20, 2021 - 14:20 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 20, 2021 - 13:27 UTC
Update
We have identified some issues with the NR 1 UI in the EU region. Notifications are impacted for all customers and we are continuing to work on resolving these issues.
Posted May 20, 2021 - 13:11 UTC
Identified
We have identified some issues with the NR 1 UI in the EU region. Notifications are impacted for all customers and we are currently working to resolve these issues.
Posted May 20, 2021 - 12:06 UTC
Investigating
Some customers are experiencing issues with the UI in the EU region. We will update this page as we progress with resolving the issue.
Posted May 20, 2021 - 11:24 UTC
This incident affected: Alert Notifications : Europe (APM : Europe, Browser : Europe, Infrastructure : Europe, Logs : Europe, Mobile : Europe, NRQL : Europe, Serverless : Europe, Synthetics : Europe), Data Ingest : Europe (APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Infrastructure Agent : Europe, Log API : Europe, Metric API : Europe, Mobile Agent : Europe, Trace API : Europe), and UI : Europe (Alerts : Europe, APM : Europe, Browser : Europe, Dashboards : Europe, Incident Intelligence : Europe, Infrastructure : Europe, Logs : Europe, Lookout : Europe, Mobile : Europe, Proactive Detection : Europe, Serverless : Europe, Synthetics : Europe).
