Dimensional Metrics, Logs, APM, Custom Events, Infra Lag

Incident Report for New Relic

Resolved

Between 14:35 and 17:09 UTC, some customers experienced gaps in charts or chart irregularities, delayed or missed alert notifications. Data will not be recovered.

We’ve resolved the issue with UI and alerts for Dimensional Metrics, Logs, APM, Custom Events, Infra in the US region. Services have returned to their normal operation.
Posted Dec 11, 2020 - 17:44 UTC
This incident affected: Alert Notifications : US (APM : US, Infrastructure : US, Logs : US) and Data Ingest : US (APM Agent : US, Event API : US, Infrastructure Agent : US, Log API : US, Metric API : US).
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Service Degradation
We are investigating reports of degraded performance.
Started: --
US Region Status
Data Ingest
Click to expand â–¼
API services designed to receive telemetry data from agents and integrations
APM Agent
No issues detected
Browser Agent
No issues detected
Event API
No issues detected
Incident Intelligence API
No issues detected
Infrastructure Agent
No issues detected
Log API
No issues detected
Metric API
No issues detected
Mobile Agent
No issues detected
OTLP API
No issues detected
Trace API
No issues detected
Synthetics
No issues detected
Alert Notifications
Click to expand â–¼
Services designed to transmit alerts to third-party integrations
APM
No issues detected
Browser
No issues detected
Infrastructure
No issues detected
Logs
No issues detected
Mobile
No issues detected
NRQL
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
UI
Click to expand â–¼
New Relic One platform and visualization tools
Alerts
No issues detected
APM
No issues detected
Auto-Telemetry with Pixie
No issues detected
AWS Lambda Integration
No issues detected
Browser
No issues detected
Dashboards
No issues detected
Incident Intelligence
No issues detected
Infrastructure
No issues detected
Infrastructure Integrations
No issues detected
Logs
No issues detected
Lookout
No issues detected
Mobile
No issues detected
Open Instrumentation
No issues detected
Proactive Detection
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
No issues detected
Issue detected
Undergoing maintenance
View status history See our docs Visit our support forum
© 2026 New Relic, Inc. All rights reserved.
Service Degradation
We are investigating reports of degraded performance.
Started: --
EU Region Status
Data Ingest
Click to expand â–¼
API services designed to receive telemetry data from agents and integrations
APM Agent
No issues detected
Browser Agent
No issues detected
Event API
No issues detected
Incident Intelligence API
No issues detected
Infrastructure Agent
No issues detected
Log API
No issues detected
Metric API
No issues detected
Mobile Agent
No issues detected
OTLP API
No issues detected
Trace API
No issues detected
Synthetics
No issues detected
Alert Notifications
Click to expand â–¼
Services designed to transmit alerts to third-party integrations
APM
No issues detected
Browser
No issues detected
Infrastructure
No issues detected
Logs
No issues detected
Mobile
No issues detected
NRQL
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
UI
Click to expand â–¼
New Relic One platform and visualization tools
Alerts
No issues detected
APM
No issues detected
Auto-Telemetry with Pixie
No issues detected
AWS Lambda Integration
No issues detected
Browser
No issues detected
Dashboards
No issues detected
Incident Intelligence
No issues detected
Infrastructure
No issues detected
Infrastructure Integrations
No issues detected
Logs
No issues detected
Lookout
No issues detected
Mobile
No issues detected
Open Instrumentation
No issues detected
Proactive Detection
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
No issues detected
Issue detected
Undergoing maintenance
View status history See our docs Visit our support forum
© 2026 New Relic, Inc. All rights reserved.
Service Degradation
We are investigating reports of degraded performance.
Started: --
JP Region Status
Data Ingest
Click to expand â–¼
API services designed to receive telemetry data from agents and integrations
APM Agent
No issues detected
Browser Agent
No issues detected
Event API
No issues detected
Incident Intelligence API
No issues detected
Infrastructure Agent
No issues detected
Log API
No issues detected
Metric API
No issues detected
Mobile Agent
No issues detected
OTLP API
No issues detected
Trace API
No issues detected
Synthetics
No issues detected
Alert Notifications
Click to expand â–¼
Services designed to transmit alerts to third-party integrations
APM
No issues detected
Browser
No issues detected
Infrastructure
No issues detected
Logs
No issues detected
Mobile
No issues detected
NRQL
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
UI
Click to expand â–¼
New Relic One platform and visualization tools
Alerts
No issues detected
APM
No issues detected
Auto-Telemetry with Pixie
No issues detected
AWS Lambda Integration
No issues detected
Browser
No issues detected
Dashboards
No issues detected
Incident Intelligence
No issues detected
Infrastructure
No issues detected
Infrastructure Integrations
No issues detected
Logs
No issues detected
Lookout
No issues detected
Mobile
No issues detected
Open Instrumentation
No issues detected
Proactive Detection
No issues detected
Serverless
No issues detected
Synthetics
No issues detected
No issues detected
Issue detected
Undergoing maintenance
View status history See our docs Visit our support forum
© 2026 New Relic, Inc. All rights reserved.
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