Between 5:30 June 21st and 00:15 June 22nd UTC, some customers experienced Language and Infrastructure agents that were unable to successfully connect to New Relic. Data will not be recovered.
We’ve resolved the issue with agents not connecting in the US region. Services have returned to their normal operation.
Posted Jun 22, 2021 - 00:34 UTC
Monitoring
The issue with language and infrastructure agents not connecting to New Relic has been resolved in the US region. Services have returned to their normal operation.
Posted Jun 22, 2021 - 00:28 UTC
Update
We are continuing to work with our third party vendor as they work to resolve their service interruption affecting connectivity for New Relic language and infrastructure agents. Notifications are still impacted for some customers.
Posted Jun 22, 2021 - 00:19 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jun 21, 2021 - 22:26 UTC
Update
We continue to work with the third party vendor regarding their service interruption. Notifications are impacted for some customers. We're working to resolve.
Posted Jun 21, 2021 - 22:20 UTC
Update
We continue to work with and receive updates from the third party vendor as they work to resolve their service interruption. Notifications are impacted for some customers. We’re working to resolve it.
Posted Jun 21, 2021 - 21:23 UTC
Update
We continue to work with the third party vendor regarding their service interruption. Notifications are impacted for some customers. We're working to resolve.
Posted Jun 21, 2021 - 20:16 UTC
Identified
We have identified the issue causing New Relic agent connectivity issues is due to a service interruption with a third party vendor. Notifications are impacted for some customers. We’re working to resolve it.
Posted Jun 21, 2021 - 19:18 UTC
Investigating
We are currently investigating this issue.
Posted Jun 21, 2021 - 14:51 UTC
This incident affected: Data Ingest : US (APM Agent : US, Infrastructure Agent : US).
