All systems are working normally
Region: See status by region.
New Relic platform
Status of New Relic products and features
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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Support Portal Is Undergoing Maintenance
Scheduled Maintenance Report for New Relic
Completed
New Relic’s Support Portal (support.newrelic.com) is now available for use.

Thank you for your patience as our teams completed customer experience improvements.

For more information, please see our update in the Explorers Hub community.
Posted Feb 22, 2022 - 09:10 PST
Update
We are happy to announce that the New Relic’s Support Portal (support.newrelic.com) will be reactivated on the morning of Tuesday, February 22 (Pacific Time). Our teams are completing the system maintenance to correct a previously identified issue, after which the Portal will be relaunched and available for use.

For more information, please see our update in the Explorers Hub community.
Posted Feb 17, 2022 - 17:15 PST
Update
While the Support Portal is undergoing maintenance, we remain committed to helping you get the assistance you need for the New Relic One platform.

To contact our Support Team while the Support Portal is unavailable, please use the In-Product Support experience by selecting the Documentation and Support (question mark icon) in New Relic One. To update an existing support case, please reply to the email notification you received from your case.

For more information, please see the update in the Explorers Hub community.
Posted Feb 02, 2022 - 13:09 PST
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Jan 07, 2022 - 15:41 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 23, 2021 - 15:45 PST
Scheduled
Our Support Portal at support.newrelic.com is undergoing maintenance. To contact our Support Team, please use the In-Product Support experience or select the Documentation and Support (question mark icon) in New Relic One. To update an existing support case, please reply to the email notification you received from your case.
Posted Dec 23, 2021 - 15:43 PST