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New Relic platform
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  • Operational
  • Partial outage
  • Major outage
  • Maintenance
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Incident History
November 2019 to January 2020

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Data Collection and Alert Notification Errors in the EU Region
Incident Report for New Relic
Resolved
Between 2022-09-21 16:12 UTC and 2022-09-21 19:29 UTC, some customers in the EU region may have experienced error response codes during data sending. Notifications were impacted for some customers between 2022-09-21 19:03 UTC and 2022-09-21 19:27 UTC

We’ve resolved the issue with Data Ingest and Alert Notifications in the EU region. Services have returned to their normal operation.
Posted Sep 21, 2022 - 19:37 UTC
Investigating
Some customers in the EU region may be experiencing error response codes during data sending. Alert notifications may be delayed and/or missing for some customers in the EU region.

We are investigating this service interruption and will provide an update shortly.
Posted Sep 21, 2022 - 19:17 UTC
This incident affected: Alert Notifications : Europe (APM : Europe, Browser : Europe, Infrastructure : Europe, Logs : Europe, Mobile : Europe, NRQL : Europe, Serverless : Europe, Synthetics : Europe) and Data Ingest : Europe (APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Incident Intelligence API : Europe, Infrastructure Agent : Europe, Log API : Europe, Metric API : Europe, Mobile Agent : Europe, OTLP API : Europe, Trace API : Europe).
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